Ceila Lucas Ballestas

**** ***** ***, ********, **, 19446

acvya2@r.postjobfree.com

954-***-****

Self-motivated, dedicated, reliable and focused on results. Consistently achieving goals and timelines, ensure compliance with regulatory standards. Detailed oriented with a lot of passion in what I do.

EMPLOYMENT HISTORY:

Hampton Inn Philadelphia Convention Center

July 2014 to present

Accounting Manager / Payroll

• Review all ledger account reconciliations to include: bank statements, assets, liabilities and

credit cards.

• Oversee and ensure internal audit standards are met.

• Review invoices for goods and services and process GM checks.

• Monitor coding of cash receipts. Prepare monthly accruals.

• Coordinate and review monthly financial statements for accuracy.

• Administers house banks and conduct audits.

• Coordinate with corporate accounting department to monitor payroll

functions.

• Monitor records of inventory to control accuracy of supply distribution.

Philadelphia Airport Triplex (Sheraton Suites, Four Points by Sheraton and Aloft)

October, 2011 – June 1013

Front Office Complex Manager

• Ensure efficient guest registration and check out, as well as the overall direction, coordination

and evaluation of all areas of the Front Office & Reservations, including the interviewing,

hiring, training, staffing and planning.

• Assessing the performance of Front desk agents, PBX, Shuttle Drivers and Bellmen to ensure

stablished procedures are completed in accordance with policy and procedure. Ensuring guests

are handled both courteously and professionally.

• Oversee the scheduling of staff, approve requisitions and purchases of departmental supplies,

maintain an up to date status of in house groups, arrivals and departures that affect the

department and ensure that the quality standards of the department are in place and being carried

out by staff members.

Holiday Inn Philadelphia Historic District

June 18, 2010 – Sept 21, 2011

Director of Guest Services

• Responsible for financial planning and management of the Front Office.

• Have control over the elements that determine profit and loss. Responsible for all major

operating expenses and has the capacity to set margins and manage the business against profit

projections. Make decisions that relate to profit and loss. Responsible for the financial

management of Guest Services.

• Work together with the Sales and Revenue Management team to maximize rooms

Sales and revenue.

Le Meridien Sunny Isles Beach

March 2008 – October 2009

Owner Relations Manager

• Interface with residential unit owners, home owners association, hotel owner, and hotel staff as

it relates to all residential matters.

• Work with the hotel operations team and third party service providers to ensure brand

experience and service delivery standards are achieved. Ensure all Residential Management

Agreement (RAM) contract provisions are managed and that the Operator obligations are

achieved.

The Westin Diplomat &The Diplomat Golf Resort & Spa

October 2001 – March 2005

Executive Assistant to the Food & Beverage Director

The Westin Diplomat Golf Resort & spa

March 2005 – March 2008

Front Office Manager

• Direct operations at Front Desk, Bell stand and Valet at a Luxurious and exclusive 60 room

hotel and Country Club.

• Planning, organizing and directing team members to ensure the highest degree of customer - satisfaction.

• Implement and enforce Standard Operating Procedures and safety standards for the various - - departments.

• Oversee the scheduling of work, shifts and vacations of the guest services employees.

• Work hand on hand with the Director of Housekeeping to ensure efficient rooms distribution.

EDUCATION

1985 – 1990 Universidad Catolica Madre Y Maestra (PUCMM)

BA in Hospitality Management – Santo Domingo, Dominican Republic

Six Sigma Greenbelt – Training sponsored by Starwood Corporation - Florida

Fluent in Spanish

HONORS, CERTIFICATIONS

Certified in Six Sigma (Green Belt).

Certified trainer for Westin Rhythms of Hospitality

Certified trainer for the Welcome

Certified in Rooms University - STARWOOD

Leading Starwood. Leadership training.

FOOT TRAINING – IHG

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