Karen Boodée

KR Systems Analysts, Inc.

acvxwq@r.postjobfree.com

919-***-****

Senior Consultant – Solution Architecture Consulting (10/14– present)

Provided analysis and solution roadmaps for senior management in a variety of business sectors. Applied Agile methodologies to ensure rapid development in a structured environment. Managed customer relations at the executive and operational levels. Provided solutions with an emphasis on data warehousing, dashboards and enabling employee self-service. (SAP BW, SSRS, QlikView, Great Plains)

Provided support for external site migration to HTTPS and Drupal. Drafted user stories and completed requirements analysis. Developed test plans. Performed website evaluations (DEV, QA and PRD) for errors and SEO. (Agile, Rally, Drupal, Screaming Frog)

Provided business and technical analysis for PI Digital Experience team. Worked with Managed Accounts to implement web-based customer self-service functionality. (Agile, CMS, Jira)

Lead Application Developer

Energy Sector (07/11 – 10/14)

Provided requirements analysis for merger integration projects and Energy Delivery projects using the ITDM methodology. Short-run and long-term projects. This was a highly-matrixed environment with geographically distributed teams. Supported internal application development, COTS applications and upgrades.

Provided requirements analysis for a Vegetation Management integration effort, the TIM Phase II project, and the initiative to improve the interface between EGIS and EMAX. Standard SDLC. Served as the Business Analyst and Test Lead for the Gtech upgrade. Successfully managed delicate vendor relations to ensure a timely deployment. Established a collaborative environment to improve knowledge transfer between business and technical teams.

Created service requests and estimates for support work for applications in the portfolio. Served as the liaison to the Payroll director in support of PeopleSoft change requests. Provided Requirements Analyst support for Primavera, PM Portal, Informatica, and Projectwise in support of the corporate initiative to implement Windows 7 in 2013.

Functional Consultant / Business Analyst Public Sector (08/02 -6/11)

Provided SAP technical documentation for a custom grant management program. Drafted and delivered technical training to sponsors and stakeholders. Duke University 03/2011 to 6/2011

Performed Business Analysis tasks for internal HR operations in a global bank. Facilitated requirements sessions with stakeholders and focus groups worldwide. Managed project within the defined scope and budget. Developed functional specifications, developed mockups, documented use cases, wrote test plans, updated project plans and monitored defect reports. Credit Suisse 03/2010 to 9/2010

Provided functional support for a public sector implementation of HR (Time Entry) in SAP R/3. Initial responsibilities included conducting Joint Application Development sessions to determine requirements for 31 unique entities, process flows, data modeling, documentation, configuration, testing, development of integration test plans, training development and delivery. Managed project within the defined scope and budget. Post Go-Live daily activities included formal and desk-side training of call center support staff, identification/documentation of system deficiencies, and resolution of issues at the Tier 4 level. (Blueprint, Realization, Go-Live and Post Go-Live) (HR, PA, OM) NC Office of the State Controller, BEACON Project 3/06 to 03/2010

Provided functional support for HR (Time Entry) in a related public sector SAP R/3 implementation including module design, testing, validation, training (documentation and delivery), BPML maintenance, process flows and cross-functional integration testing (HR, CO, PS, PM, BW). (Realization though Post Go-Live Support) NC Department of Transportation BSIP Project 02/03 to 11/05

Provided legacy migration and cutover support for a global SAP implementation. Tasks included data validation, testing, data warehousing, monthly financial reporting, database design and optimization, ad hoc reporting, process mapping, VRU redesign and management training. (SD, GL, MM, BW) DuPont 8/02 – 01/03

IT Management – Web Solutions Telecom Sector (4/01 – 11/01)

Developed a secure e-commerce solution for Acterna’s top customers. Responsible for requirements gathering, web architecting, database design, testing, and final customer acceptance. Lead cross-functional team to evaluate and implement best-in-class IT processes/ standards to replace current ineffective and/or expensive corporate IT solutions. Managed applications development team (programmers/DBAs). Sourced and managed multiple contracts for IT development and data migration projects. Supported Acterna IT through the Blueprint phase of their SAP implementation (Version 4.6c).

Systems Integration and Web Development Education Sector (3/00 – 3/01)

Re-engineered internal processes, solidified the IT infrastructure, and developed Internet applications to enable this 15 year-old company to grow exponentially. Served as project manager for 3 key clients and served as the liaison to the U.S. Department of Labor. Managed large-scale data conversion from legacy systems. Managed IT staff and contract employees.

Vendor Operations Manager Telecom Sector (1994 to 1999)

Recruited to manage day-to-day operations of a high-volume inbound technical support call center for a satellite-based internet product/application. Responsible for: service level performance analysis, training development, technical bulletins, forecasting, VRU maintenance, a $7M support budget, extensive cross-functional management reporting and drafting internal policies and procedures.

Managed large and small, international and domestic DirecPC programs from contract to implementation for information providers and international Network Operations Centers.

Identified areas in which new technologies could be applied to simplify project management and promote quality customer service within the Wireless Networks Division for the GMH2000 (cellular) product line. Created a model for inter-departmental communications to facilitate implementation of $500M cellular project. Provided MIS support (training and hardware/software troubleshooting) for field technical and sales personnel.

Education:

Systems Engineering Program

Johns Hopkins, Whiting School of Engineering, 1996 – 2000

M.S. in Business, Information Technology, 1993

Johns Hopkins University

B.S. in Liberal Arts: Sociology/Education, 1990

Regents College

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