Mara DeBattista

** ******* ** • Bridgeport, CT **606 • 203-***-**** • acvxvo@r.postjobfree.com

Objective

To obtain a position where my strong leadership and excellent communication skills can help improve customer satisfaction and the company's profitability.

Education

Norwalk Community College, Norwalk, CT

Classes towards an Associates Degree in General studies

Work Experience

The Shoemart Norwalk, CT

Lead Customer Service Representative / Supervisor July 2008- Present

Prioritize incoming customer requests effectively to satisfy individual customer needs. Answer phones, take orders, place orders with vendors, create sales and purchase orders, resolve shipping and delivery issues, and attend to other customer issues received through various channels (telephone, email, in store)

Work closely with vendors, sales representatives, and shipping companies to obtaining return authorizations for defective products, place orders with manufactures, create and follow up on purchase orders

Encourage company success by training new employees to uphold high customer service standards

Citigroup/ CIT Mahwah, NJ

Leasing Account Service Representative June 2006- October 2007

Assisted sales team in taking over 800 phone calls on average a month, processing credit applications, and reviewing lease documents, worked with credit and legal departments to fund and commence transactions on an approximately 20 million dollar account

Resolved client/ vendor problems by managing daily workflow to ensure that account relationships were serviced efficiently and effectively

Handled problem report for Midwest region by reviewing all documents, identifying issues and resolving the problems so the deals were approved

U.S.A.G. Inc. Norwalk, CT

Preschool Teacher September 2005- June 2006

Updated the classroom activity and project files to promote creativity and curiosity within the class created engaging lesson plans to promote child growth and development

Assistant Director of Gymnastics program February 2002-August 2005

Created surveys and interacted with parents to create new classes that were convenient for them, such as the Sibling class, X-bugs, and Lunch Bunch and annual events that resulted in an increased registration of 20%

Skills

Microsoft word and Excel

Experience with Amazon FBA and eBay procedure

FedEx and USPS procedures.

EDI

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