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Customer Service Management

Location:
Los Angeles, CA
Posted:
July 29, 2016

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Resume:

Bernadette Almeda

***** ***** ***** ****

Porter Ranch, Ca 91326

acvxvk@r.postjobfree.com/Mobile 818-***-****

PROFILE

An International Business Strategist with 7 years of experience in the public and private sector with proven ability in establishing strong relationships with high levels of customer service, cross-cultural communication and negotiation strategies. I have a strong Entrepreneurial Spirit, with high energy and a diverse skills such as Sales, Marketing, Research and Development, Strategy, and International Business.

EDUCATION

Harvard University, Massachusetts 2010

Master’s in Liberal Arts International Management – GPA 3.7

Some Courses include: Strategic Management, International Negotiations, Financial Accounting, Principles of Finance, International Marketing, Communicating in the Global Context, Organizational Behavior.

University of California Los Angeles, UCLA 2000

Bachelor of Arts Degree, Psychology – GPA 3.3

Marymount College, California 1995

Associate of Science Degree – GPA 3.7

Awarded two merit scholarships

National Dean’s list 1995-1997

PROFESSIONAL EXPERIENCE

WorldMarkeTrade

International Sourcing Broker/Entrepreneur 2013- Current

Sourcing Agent and Consumer Goods Trading

Communicate and Negotiate Prices with Factories, Check Quality Control Management and Supply Chain and International Logistics applying Incoterms

E-commerce and Internet Marketing

Sourced international brands for American Retailers/Distributors

Sourced/Procured products in China for Export to U.S.

Buyer at the Canton Trade Fair and Hong Kong Trade Shows

Product Sales include LED lights, Commodities, Consumer goods, and Fashion Apparel and Accessories

Participated in Government Bidding, Contract Management and strong international negotiation skills

Experience managing interactions with senior level management internally and managing complex external customer and contractor relationships.

Walt Disney Company Beijing, China Sept. 2013 - May 2014

Disney English Foreign Trainer

Create Lesson Plans and Activities for teaching english to children

Conduct Presentations for customer acquisitions

Maintain Renewal Contract Rates through excellent customer service and constant customer follow-ups about our services.

Teach in a High Energy, Positive atmosphere that make learning fun and engaging.

China Elite Learning Beijing, China April - August 2014

SAT English and Business English Teacher for High School and Adults

Provided high levels of customer service for parents and Adults through fun and interactive learning techniques

Motivation Speaker and Mentor to Young Adults promoting Entrepreneurship and Innovation

Chinese vs. American Business Communication Styles and Negotiation Strategies

Free to Be Programs

Non-Profit Organization 2011-2013

Teacher for Special Needs Children/Adults

Behavioral Psychologist for Developmentally Challenged Kids

U.S. Department of State

US Embassy Paris, France 2010

Management Intern in the Management Section

Coordinated meetings for the US Ambassador with French Officials.

Researched on how to improve workflow efficiency and created an employee satisfaction

survey

Created employee performance reviews and advised HR department on how to improve

work flow efficiency and increase productivity.

Harvard Vanguard Medical Associates 2008

Medical Assistant in the Internal Medicine Department

Medical Coordinator for Internal Medical Department that included patient physical

Examinations and clinical work-ups

Coordinated patient care appointments with Physicians and Nurses

Set up appointments for patients and physicians and organized medical documents

UnumProvident Insurance

Disability Claims Specialist 2001-2005

Analyzed complex caseloads of disability claims, medical records, policies and risk managed claims, in order to make decisions on initial or approval or denial of benefits. Clients include Northrop Grumman, Cisco systems, Costco, BFI Waste Management and Caremark.

Team Development through strong communication, and collaborative skills. Ability to find solutions to improve workflow efficiency and speed up the claims process that met or exceeded team goals.

Developed strategic plan for claimants to return to work on certain restrictions and limitations through vocational rehabilitation and ergonomic training.

Consistently had strong employee performance reviews each year 3.5/4.0

Awarded 9 customer service awards from clients, for excellent communication, keep composure under pressure, and meet customer needs.

UCLA Publishing

Customer Service 1998-2000

Provided Workbooks and Professor Manuals

Received Customer Service Award by Manager

Adapted to challenges, providing support, and guiding communications in a constantly changing retail environment

Skills

Computer: MS office, Mainframe Databases, Adaptable to technical upgrades.

Business Skills: Flexible, Strong customer relationship management skills, demand planning, quality control management, Strong Listener, Empathy, Emotional intelligence, Cultural Sensitivity, Cross-Cultural Negotiations, High Energy and Ability to motivate and Inspire others, Positive and Good Sense of Humor, Committed to Excellence, Research and Data Collection about the market and competition to gain a Competitive Advantage, Teambuilder and Motivational. Passion for learning about Apple Technology and products.

Foreign Languages: Filipino Tagalog (Intermediate), French (Elementary), Basic Mandarin

Interests/Extracurricular ActivitiesImport/Exports, International Business, Real Estate, Extensive Travel to Europe, Asia, South America, and Middle East, Certified Fitness Instructor, Pianist and Singer.



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