Bernadette Almeda
Porter Ranch, Ca 91326
acvxvk@r.postjobfree.com/Mobile 818-***-****
PROFILE
An International Business Strategist with 7 years of experience in the public and private sector with proven ability in establishing strong relationships with high levels of customer service, cross-cultural communication and negotiation strategies. I have a strong Entrepreneurial Spirit, with high energy and a diverse skills such as Sales, Marketing, Research and Development, Strategy, and International Business.
EDUCATION
Harvard University, Massachusetts 2010
Master’s in Liberal Arts International Management – GPA 3.7
Some Courses include: Strategic Management, International Negotiations, Financial Accounting, Principles of Finance, International Marketing, Communicating in the Global Context, Organizational Behavior.
University of California Los Angeles, UCLA 2000
Bachelor of Arts Degree, Psychology – GPA 3.3
Marymount College, California 1995
Associate of Science Degree – GPA 3.7
Awarded two merit scholarships
National Dean’s list 1995-1997
PROFESSIONAL EXPERIENCE
WorldMarkeTrade
International Sourcing Broker/Entrepreneur 2013- Current
Sourcing Agent and Consumer Goods Trading
Communicate and Negotiate Prices with Factories, Check Quality Control Management and Supply Chain and International Logistics applying Incoterms
E-commerce and Internet Marketing
Sourced international brands for American Retailers/Distributors
Sourced/Procured products in China for Export to U.S.
Buyer at the Canton Trade Fair and Hong Kong Trade Shows
Product Sales include LED lights, Commodities, Consumer goods, and Fashion Apparel and Accessories
Participated in Government Bidding, Contract Management and strong international negotiation skills
Experience managing interactions with senior level management internally and managing complex external customer and contractor relationships.
Walt Disney Company Beijing, China Sept. 2013 - May 2014
Disney English Foreign Trainer
Create Lesson Plans and Activities for teaching english to children
Conduct Presentations for customer acquisitions
Maintain Renewal Contract Rates through excellent customer service and constant customer follow-ups about our services.
Teach in a High Energy, Positive atmosphere that make learning fun and engaging.
China Elite Learning Beijing, China April - August 2014
SAT English and Business English Teacher for High School and Adults
Provided high levels of customer service for parents and Adults through fun and interactive learning techniques
Motivation Speaker and Mentor to Young Adults promoting Entrepreneurship and Innovation
Chinese vs. American Business Communication Styles and Negotiation Strategies
Free to Be Programs
Non-Profit Organization 2011-2013
Teacher for Special Needs Children/Adults
Behavioral Psychologist for Developmentally Challenged Kids
U.S. Department of State
US Embassy Paris, France 2010
Management Intern in the Management Section
Coordinated meetings for the US Ambassador with French Officials.
Researched on how to improve workflow efficiency and created an employee satisfaction
survey
Created employee performance reviews and advised HR department on how to improve
work flow efficiency and increase productivity.
Harvard Vanguard Medical Associates 2008
Medical Assistant in the Internal Medicine Department
Medical Coordinator for Internal Medical Department that included patient physical
Examinations and clinical work-ups
Coordinated patient care appointments with Physicians and Nurses
Set up appointments for patients and physicians and organized medical documents
UnumProvident Insurance
Disability Claims Specialist 2001-2005
Analyzed complex caseloads of disability claims, medical records, policies and risk managed claims, in order to make decisions on initial or approval or denial of benefits. Clients include Northrop Grumman, Cisco systems, Costco, BFI Waste Management and Caremark.
Team Development through strong communication, and collaborative skills. Ability to find solutions to improve workflow efficiency and speed up the claims process that met or exceeded team goals.
Developed strategic plan for claimants to return to work on certain restrictions and limitations through vocational rehabilitation and ergonomic training.
Consistently had strong employee performance reviews each year 3.5/4.0
Awarded 9 customer service awards from clients, for excellent communication, keep composure under pressure, and meet customer needs.
UCLA Publishing
Customer Service 1998-2000
Provided Workbooks and Professor Manuals
Received Customer Service Award by Manager
Adapted to challenges, providing support, and guiding communications in a constantly changing retail environment
Skills
Computer: MS office, Mainframe Databases, Adaptable to technical upgrades.
Business Skills: Flexible, Strong customer relationship management skills, demand planning, quality control management, Strong Listener, Empathy, Emotional intelligence, Cultural Sensitivity, Cross-Cultural Negotiations, High Energy and Ability to motivate and Inspire others, Positive and Good Sense of Humor, Committed to Excellence, Research and Data Collection about the market and competition to gain a Competitive Advantage, Teambuilder and Motivational. Passion for learning about Apple Technology and products.
Foreign Languages: Filipino Tagalog (Intermediate), French (Elementary), Basic Mandarin
Interests/Extracurricular ActivitiesImport/Exports, International Business, Real Estate, Extensive Travel to Europe, Asia, South America, and Middle East, Certified Fitness Instructor, Pianist and Singer.