Career Summary:

Dedicated professional with over 15 years of extensive hands on experience in Human Resource Management which includes, employee relations, administration, supervision, training, and full cycle recruitment.

Education:

Master of Human Resource Management – March 2012

Sullivan University – Louisville, KY

Master of Healthcare Administration – July 2007

University of Phoenix – Phoenix, AZ

Bachelors of Science Paralegal Studies – March 2005

Sullivan University – Louisville, KY

Skills & Abilities:

Recruiting Retention

Applicant Tracking Systems Employee Handbook

Employee Development Time Management

Employee Relations Attention to Detail

Employee Surveys Annual Appraisals

Critical Thinking Performance Management

Onboarding Microsoft Office (Word, Excel, Access)

Coaching/Mentoring Benefit Administration

Sourcing Compensation

Leadership Multi-Tasking

Experience:

Human Resource Analyst/Generalist – Fleetcor - 2011-2016

Created employee manual covering the organization’s mission and vision, and issues including disciplinary procedures, code of conduct, FMLA policy and benefit information.

Decreased employee turnover by 32% and absenteeism by 20% through employee rewards programs and flexible schedule options

Full-Cycle Recruitment - Conducted interviews, trained interviewers, facilitated decision-making regarding employment offers, and administered new hire orientation for over 500 employees during my tenure

oResearched potential employees through the applicant tracking system and matched potential employees to open positions

oPerformed background investigations on potential employees to determine employment eligibility

oArranged and scheduled all new hire interviews and random employee drug testing

oNegotiated salaries and acceptance for all new hires

Revised job descriptions, as necessary, across all levels of the organization through shadowing and interviewing employees to construct an accurate picture of the duties and skills required for each position.

Investigate disputes or confidential grievances filed by employees or management staff, which have occasionally led to behavior action plans and termination

Assisted employees in answering questions related to benefit eligibility, enrollment and/or plan interpretation for FMLA, health insurance, and short and long term disability

I worked with vendors to ensure cost-effective benefit plans and options are available

Implemented multiple team building exercises in-house and on location as to improve teamwork, enhance communication skills, and develop trust among internal departments which helped to assist with the 20% decrease in employee absenteeism

Provided assistance to supervisors and managers on employee relations issues such as corrective actions and disciplinary proceedings

Created a mentoring and development program for associates interesting in promoting to leadership roles within the organization, which led to 38 employee promotions and assisted in the 32% decrease in employee turnover

Conducted monthly feedback meetings with employees in regard to job production and satisfaction and assisted in developing under-performing associates, as requested by departmental managers, and tracked results

Created quarterly surveys through online programs, such as Survey Monkey, to gauge employee satisfaction and address potential areas of concern with upper management

oGarnered trust with employees that issues were being heard

oOrganization culture was improved resulting in the reduction in turnover and absenteeism

Input employee merit increase information based on annual evaluations conducted by departmental heads

Developed online training programs for associates to utilize at their own convenience, in opposed to pulling employees away during critical business hours, which effectively produced more employee participation

Attended unemployment hearings as a representative of the organization to show cause for employee termination

Pharmacy Case Manager – RxCrossroads 2008-2011

Coordinate care for ailing patients with Chrons disease and Rheumatoid Arthritis

Communicate with pharmaceutical sales representatives in regard to status of patients

Communicate with healthcare professionals to ensure medical information is complete and accurate, thereby removing any possible delays in servicing patients

Contact insurance payors to investigation medical and pharmacy benefits to establish if patients’ health plans cover specialty medications. If adequate coverage, coordinate drug shipments and patient training between patients, physician’s, medical office support staff, and specialty pharmacies

Update physicians and sales team of active patient statuses via weekly spreadsheets and conference calls, while maintaining complete patient confidentiality

Assist patients in getting assistance from Patient Assistance Programs if or when patients have no health insurance coverage

Human Resources Supervisor– Humana 2002-2007

Conducted interviews, facilitated decision-making regarding employment offers, and administered new hire training for 27 employees during my tenure

Conduct monthly feedback meetings with employees in regard to job production and satisfaction and performed all annual employee evaluations to determine merit increases.

Responsible for ensuring all documented employee leave, including but not limited to, FMLA, Paid Time Off, and disciplinary information is correct and properly entered into the computer system

Manage multiple tasks under sometimes stressful and high volume peak seasons

Developed under-performing associates through goal planning and clear communication of employee expectation with weekly scheduled follow-up meetings

Benefits Analyst / Team Leader – Humana, Inc. 1998-2002

Responsible for the overall administration of several Healthcare accounts globally including answering questions related to eligibility, enrollment and/or plan interpretation to employees

Update vendors via fax, email or phone call of incorrect enrollment information, i.e., dependent information missing, incorrect termination with vendors, and incorrect eligibility information via the vendors system

Processing and updating daily discrepancy reports to identify and analyze data system issues

Process Court Orders to enroll employees and their dependents in the medical and dental plans, and update eligibility for life insurance plans

Responsible for ongoing COBRA administration with regards to terminations, missed premium deductions, deaths, disability and dependent coverage. This includes the distribution and tracking of forms and notices

Coaching and development of 15 associates, as well as assist department management to identify and determine process improvements to ensure plan compliance, accurate system data, efficient processes and consistently improve and exceed the employee’s expectations

Develop training materials and train new and current associates on processes and procedures, and conduct monthly evaluations with associates in regard to job performance

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