Denise Mora

Montclair, CA *****

909-***-****

acvxuf@r.postjobfree.com

Objective

Seeking employment position as Customer Service Representative, able to utilize my experience in management, marketing, sales and customer service to expand with a company. Contributing eager passion to satisfy and fulfill obligations where required with the ability to thrive in fast paced environment. Exceptional communication etiquette in person, script, and over telephone bilingual, English and Spanish: speaking, reading, and writing. Intermediate clerical abilities: 45 WPM, 10 Key, Microsoft Office, also, web research savvy.

Skills Qualifications

Customer oriented

Strong Interpersonal Skills

Handle multiple projects

High retention capacity

Detail oriented

Innovative

Cash Handling Duties

Mathematical

Maintain Sanitation Standards

Culturally sensitive

Dependable

Honest

Employment

Process Server

SCG Consulting Montclair, CA March 2016 July 2016

● Identified and located individuals to be served using public records through conducting interviews

● Responded to telephone queries in customer care

● Assisted in telephone responses for data entry queries

Front of House Manager, Barista, Driver

The Spot Cafe, Upland, CA January 2015 May 2016

● Performed cashier duties using POS system

● Significant supervisory and management experience

● Sound knowledge of recipes, food ordering procedures and menu planning

● Ability to work flexible hours including evenings weekends and holidays

● Solid organizational and problem solving skills

Shift Leader, Cashier, Food Prep

Wendy's, Rancho Cucamonga, CA September 2014 January 2016

● Greeted each customer with friendly eye contact and spoke with patrons to ensure welcomeness

● Took necessary steps to meet customer needs and effectively resolve service issues

● Assisted management with monthly inventory control and weekly stock ordering

● Performed store opening duties, including counting cash drawers

● Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functions

● Inspected and cleaned food preparation areas to ensure safe and sanitary food handling practices

● Trained staff on proper use of equipment, food handling and portion sizing

Sales Representative

Vector Marketing, San Bernardino, CA July 2014 September 2015

● Scheduled appointments with potential patrons following given format in handbook

● Familiarized with Microsoft Office programs: Word, Excel, Powerpoint, and Outlook

● Traveled by own vehicle to present CUTCO products in customers' home or online with a customer

● Filled out and submitted order forms to local office after successful presentations

● Attended an optional weekly team meetings to review sales performance with a local office manager

Catering Server

Elks Lodge 836, San Bernardino, CA June 2013 May 2015

● Prepared food according to customers’ specifications to accommodate special diets

● Set up serving line, ensuring temperatures are taken, recorded and within acceptable ranges

● Arranged tables and displays based on event themes and ensured an inviting atmosphere

● Portioned and arranged food to meet customer’s expectations for food displays

● Proactively stocked food supplies, equipment, and utensils to and from storage and work areas

● Meticulously cleaned dishes, swept work area, disinfected counters to comply with all food safety and sanitation standards

Education

Associate in Applied Science Degree

Chaffey College, Rancho Cucamonga, CA Expected Spring 2018

High School Diploma

Eisenhower High School, Rialto, CA June 2015

● Completed Health Care Industry Certification Course Leadership and Extracurricular

Orchestra Ensemble, Bass Section Leader 2014 2015

● Was accountable for educating, assisting and maintaining order of bass string instrument students, as well as own responsibilities

Eisenhower Golden Eagle Marching Regiment, Participant 2011 2015

Contact this candidate