Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Tampa, FL
Posted:
July 29, 2016

Contact this candidate

Resume:

Nelly Flórez-Villegas

***** ****** ******** **. *****, FL. 33647 (813) 526 – 4845 813-***-****

acvxtn@r.postjobfree.com

Summary

Highly qualified accounting administration professional, experience in finance, accounting principals interpersonal skills, able to work in teams or individually. Key strengths in planning, problem solving, customer relations, familiar with financial reconciliation, general ledgers, policy interpretation. I am responsible, proactive.

PROFESSIONAL EXPERIENCE

Dollar Tree Present

Assistance Manager

Receive cash Payment, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Calculate total payments received during a time period, and reconcile this with total sales.

Process merchandise returns and exchanges.

Stock shelves, and mark prices on shelves and items.

Sistema Universitario Ana G. Mendez, Tampa, FL

Library Asístanse

Compile records, sort and shelve books, and issue and receive library materials such as pictures, cards and slides. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Total Immersion Program, Tampa, Florida Feb. 2013

Administrative Clerk

Conduct educational workshops

Advise students.

Control operations recreation area.

Customer service.

Run administrative process area.

Preparation documents.

Revised and carrying out calculations.

Ventas y Servicios SA, Bogotá, Colombia Sep. 2012

Assistant Manager

Maintain accounts receivable documentation electronically and on paper.

Process reconciliations and financial reports to verify procedures and systems.

Handle cash deposits using the proper accounting procedures and documentation.

Track customer’s delinquent accounts.

Process payroll, electronic deposits, and employee pay adjustments

Processed journal entries, online transfers, and payments.

Recovery of loans defaulted and plus thirty accounts

Answered correspondence and created reports.

Donucol SA, Bogotá, Colombia May 2010

Customer service

Cashier

Inventory management

Quality control

EDUCATION

MBA Accounting/Finances Metropolitana University Present

Bachelor in Business Administration Turabo University June 2015

Associate Degree in Finance Unilatina University December 2010

Bilingual –Spanish

Professional certification

Self Esteem - 2013

Agricultural Management- 2010



Contact this candidate