Ngeli Kilangwa

***** ****** ****, *** # ***, San Antonio, TX 78216 Home: 316-***-****,Cell: 316-***-****,email: acvxsv@r.postjobfree.com

Profile: Safety & Security Professional

Administration Team Leadership Staff Training & Development Incident Investigations

A dedicated, results-focused safety and security professional with extensive experience in residential youth treatment environments. Credited with ability to identify and implement organizational improvements resulting in enhanced resident care as well as increased staff efficiency and productivity. Possess excellent communication and problem-solving skills. Offer proven expertise in establishing standards for accountability and quality while at the same time elevating team performance. Fluent in Swahili.

Safety & security: Recognized for skills in overseeing and coordinating personnel, programs, and policies and procedures in ensuring facility safety and security including emergency response situations.

Team leadership: Decisive and engaging; well regarded for outstanding character and ability to develop, empower and lead top-performing teams.

Staff training & development: Adept at explaining and providing guidance on best practices, policies and procedures in ways that are conducive to improved staff retention and performance.

Incident investigations: Proficient at conducting thorough, fact-based, process-oriented investigations as well as working with area law enforcement agencies in managing incidents.

Crisis management: Credited with being a talented communicator and negotiator skilled at defusing and bringing calm to emotionally charged situations.

Regulatory compliance: Able to inspect for irregularities and document and correct concerns in meeting regulatory requirements in addition to employer performance standards.

Professional conduct: Skilled at using tact and perceptiveness in interactions with co-workers, residents, management, government agencies, business partners and the general public.

Additional skills: Planning & Organization Analytical Thinking Policies & Procedures Problem Solving Documentation & Reporting Project Management Change Management Staff Training & Development Communications Negotiation

Professional Experience

Career overview: Joined Riverside Academy of Kansas in August 2001 as a Residential Counselor Supervisor (organization was known then as Liberty Juvenile Services and Treatment). Proceeded to advance to position of Senior Counselor and later Group Living Director while the organization went through some additional ownership changes. Left the organization briefly in December 2007 to pursue another opportunity; returned several months later as a result of situation involving an illness and passing away of a family member. Currently seeking a new position; scheduled to pursue additional professional development coursework starting in January 2016 to further advance skills.

Riverside Academy of Kansas, Wichita, KS February 2009 June 2015

Group Living Director & Security Officer

Provided guidance to facility managers to ensure quality delivery of services and served as the organization’s security officer. Specifically tasked with redirecting and training staff on using therapeutic techniques when interacting with youth to ensure overall goal of providing an optimally safe and secure therapeutic environment. Maintained accountability for the therapeutic program, the performance

Ngeli Kilangwa Home: 316-***-****,Cell:316-***-**** acvxsv@r.postjobfree.com _ Page 2

improvement program and overall quality management. Additional responsibilities included documentation and reporting, regulatory compliance, and conducting and overseeing personnel tasks including performance evaluations.

Provided feedback on facility operations as a member of the management team.

Succeeded in changing the approach of the staff in replacing a punitive approach with a therapeutic one in working with youth; provided mentoring and training over a period of several months in bringing about this change to meet desired organizational outcomes for quality delivery.

Assisted with training, identifying staff training needs, and establishing goals for performance improvement. Provided training for staff members that included Team Leaders, the Food Service Manager and the Maintenance Supervisor.

Conducted research on comparable group living programs throughout Kansas in benchmarking existing practices and identifying areas for improvement.

Performed regular assessments of residents to determine level of supervision necessary to maintain optimal levels of quality care.

Maintained codes of conduct in modeling professional behavior for staff and in demonstrating commitment to quality care for residents.

Conducted investigations in a timely, professional manner regarding several instances of alleged staff misconduct. Collaborated with Wichita law enforcement agencies in managing incidents.

Continually reviewed and scheduled shifts to comply with KDHE (Kansas Department of Health and Environment), KDOC (Kansas Department of Corrections) and DCF (Department of Children and Family) requirements including staff-to-client ratios.

Camelot of Kansas-Riverside, Wichita, KS February 2008 September 2009

Senior Counselor

Led a team ranging from 15-20 teacher counselors. Provided oversight, training and mentoring to ensure quality delivery of services. Maintained a safe, secure therapeutic environment and coordinated and facilitated all therapeutic program operations.

Reviewed all documentation for accuracy and completeness including shift reports, restraint reports, precaution records and resident charts.

Evaluated staff members' ability to use proper therapeutic interventions and provided guidance and mentoring as needed to ensure desired care outcomes.

Assisted teacher counselors with designing behavioral programs that met residents’ needs.

Ensured appropriate staffing ratios at all times to deliver services in a manner that met applicable federal and state regulations as well as organizational standards.

Reviewed policies and procedures with team leaders and teacher counselors and revised annually as needed to ensure continued progress toward desired care outcomes.

Krause Children Treatment Center, Katy, TX December 2007 March 2008

Program Director

Provided oversight and guidance in the quality delivery of services to youth in a therapeutic program setting. Led a staff of 20 team leaders and support individuals. Responsibilities included safety and security, hiring, staff training and development, documentation and reporting, and resident treatment planning.

Evaluated safety needs of individual youth and participated in developing individual behavior management and safety plans.

Assisted with the development of crisis intervention plans.

Hired and trained staff members that included Team Leaders, the Food Service Manager and the Maintenance Supervisor.

Planned and facilitated initial staff orientations.

Identified staff training needs and established goals for performance improvement.

Facilitated the performance improvement and quality management programs.

Continually assessed quality of resident care and adjusted supervision levels as necessary to ensure desired outcomes for quality care and resident safety.

Provided feedback and guidance on facility operations as a member of the management team.

Ngeli Kilangwa Home: 316-***-****,Cell:316-***-**** acvxsv@r.postjobfree.com _ Page 3

Options Adult Services, Wichita, KS April 2001 December 2007

Detox Technician

Monitored day-to-day client activities; duties included administering medications and taking client vitals.

Completed admission documentation for all clients as well as charts on medications and vitals.

Performed urine and breath analyses for clients per federal and state requirements.

Transported clients to and from appointments.

Career note: Worked second shift at Options Adult Services while working first shift at Liberty Juvenile Services and Treatment.

Liberty Juvenile Services and Treatment, Wichita, KS August 2001 November 2007

Residential Counselor Supervisor

Oversaw operations that included hiring and training direct care staff in providing a supportive, safe and secure, therapeutic-centered environment for youth. Led a team of 15 direct care staff members.

Performed staff training and provided guidance and mentoring as necessary to ensure accountability for the therapeutic program; efforts resulted in achieving desired outcomes that included higher levels of quality care and staff professionalism.

Coordinated and facilitated operations of the therapeutic program.

Executed emergency procedures according to facility policies and directives.

Served as an instrumental participant in facility-wide quality improvement initiatives that resulted in improved care as well as reduced staffing costs by using more effective scheduling practices.

Provided feedback and guidance on facility operations as a member of the management team.

Education

B.S. in Accounting

Mzumbe University,Tanzania, East Africa

Diploma in Security & Police Science

Stratford Career Institute, Washington, D.C.

B.S. in Criminal Justice (graduated cum laude)

Colorado Technical University, Colorado Springs, CO

Certifications

Crime Scene Investigation, Law Enforcement Skills, Corrections Technician, and Legal Studies & Court Process Colorado Technical University.

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