Kenneth Pickens, M.A.

**** *. ************ ******, *******, IL 60615 H: 773-***-**** B: 312-***-****

acvxsb@r.postjobfree.com

Sales

Qualified sales and management professional, wishing to contribute expertise in a role offering room for company growth and customer satisfaction. Possess a strong management background, with the ability to lead and teach groups, as well as successfully manage projects. Proven track record in maintaining professionalism and a strong work ethic, contributing to meeting and exceeding company and customer expectations.

Project Management

Business & Sales

Program Coordinator

Customer Support

Retail Management

Employee Training

Account Management

Instruction

Team Management

Professional Experience

COMCAST, Oakbrook, IL 2004 – Present

Customer Account Executive (2006 – Present)

Upsell current customers, generating over $147K over the past two years. Meet and exceed sales metric goals on consistent basis. Promoted to Virtual Customer Account Executive.

Offer superb customer service to understand and assist in resolving their needs and concerns.

Retention Specialist (2004 – 2006)

Reached highest sales goals out of 1,721 people in the Chicago market consisting of three call centers. Earned over $700K in revenue on average for over past six months.

Saved an average of 2,300 customers per month with an average save rate of 65% the past six months.

Exceeded goals throughout last 12 months and total payout for retention of customers each month.

ADDITIONAL CAREER HIGHLIGHTS

Retention Business Gold Specialist, SPRINT PCS (CALL CENTER), Bolingbrook, IL, 2001 - 2004

Teacher, VALLEY VIEW SCHOOL DISTRICT 365, Bolingbrook, IL, 1993 - 2001

Manager, RALLY’S HAMBURGERS, Chicago, IL, 1992 - 1993

Education & Credentials

Master of Arts in Communications, Governors State University, University Park, IL, 2012

Bachelor of Science in Business Administration, Elmhurst University, Elmhurst, IL, 1990

Technical Skills: Microsoft Excel, Word, and PowerPoint

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