Paul F. Keys, RT (R), MBA

***** * **** *****, ****** Az. 85383, acvxr0@r.postjobfree.com 602-***-****

Objective: Results oriented healthcare professional with over 25yrs of Healthcare experience, 15yrs of operations management and 5yrs of director level experience seeks the director of operations position to challenge education, experiences and proven management skills.

Highlights:

100% employee retention rate as the director of Medical Imaging for Phoenix Baptist Hospital.

Increased/improved coverage for MRI and Ultrasound to 24hrs without increasing FTE’s for Phoenix Baptist.

Provided curriculum development, clinical instruction and student advisement for both the JRCERT-Accredited Pima Medical Institute and Apollo/Carrington College Medical Radiography programs.

Helped created the first Neuro-sciences services line and Neuro department for Abrazo Healthcare.

Recruited for the Sun Health/ Banner system to improve outpatient operations and increased outpatient CT volumes by 21% and MRI volumes by 19%.

Improved relationships between our medical imaging departments and referring physicians through marketing which led to the creation of pre-authorization services and improved scheduling process.

Increased revenue by 40% at AMI by successfully selling their services to very demanding referring physicians and outpatient market.

Decreased temporary staffing at St. Luke’s Hospital as a director by 75%, cross-trained 30% of the staff, and increased retention.

Provided first line radiology support, trained a crew of 400 sailors and 900 marines in CPR and first aid during Operation Desert Storm.

Honorably discharged from the United States Navy after 10 years of service.

Experience:

DeVry Education/Carrington College Phoenix, AZ

Radiology Program Director/West Campus 12/2015- 6/2016

Assistant Program Director/Spokane 02/2016 - 6/2016

Responsible for overall design, development and implementation of program curriculum and instruction, assured qualified faculty were hired and developed.

Developed the program’s master assessment plan, designed short and long-term goals and objectives while promoting continuous improvement and effectiveness.

Established and coordinated an Advisory Board consisting of faculty and representatives of sponsoring institutions and clinical sites to monitor and support quality and improvement of education program.

Obtained and renewed Affiliation Agreements and contracts with over 20 healthcare institutions while promoting program and organization.

Collaborated with JRCERT and college executives while creating a distance learning program to allow for continued programmatic accreditation under the Spokane Campus.

Provided student advising on academic, behavior and other school related matters enabling them to make satisfactory progress toward their educational and professional goals.

Paul F. Keys Page 2

Phoenix Baptist Hospital Phoenix, AZ

Director Medical Imaging (MI) 2/2013 to 7/2015

Director MI, Cathlab and Neuro Interventions 2/2013 to 11/2014

Managed full-scale medical imaging department with over 70 FTE’s and annual volumes of 100,000 cases.

Helped created the first Neuro-sciences service line and department for Abrazo Healthcare and Phoenix Baptist hospital.

Successfully passed Joint Commission, CMS and Arizona Radiation Regulatory Agency inspections and helped obtained Stroke accreditations.

Designed new state of the art angio suite for special procedures and endovascular biplane suite for neuroscience center.

Established agreement with Phoenix Health Plan for self-referring mammography patients to improve patient satisfaction and increased volumes.

Initiated successful PICC line program for the entire hospital with interventional staff which reduced patient length of stay.

Successfully completed ACR and FDA Accreditation/Certification for Mammography services.

Previous director of Cathlab and helped department achieve zero STEMI fallouts during my leadership.

Previous director of neuro-endovascular department. Built a department around talented Neuro-endovascular surgeon and crossed trained cathlab and interventional staff while creating a neuro-interventional lab.

Helped with recruiting Neurosurgeons and neuro interventional radiologist.

Lean Daily Management trained and use training to help all departments of the hospital achieve a Balanced Scorecard, National Patient Safety and Value based purchasing objectives.

Overall student management and advisement of the JRCERT-Accredited Pima Medical Institute and Carrington College students while clinical instructor reported directly to myself as director.

Developed curriculum to train radiography students to help with customer service, lean daily management, surgical rotations and digital technology.

Worked closely with clinical coordinators with Pima Medical Institute with recruitment of potential x-ray candidates, clinical rotations, student advisement for senior students and performance management issues with clinical students.

Banner Del E Webb Medical Center Sun City West, AZ

Senior Clinical Manager/Assistant Director 2006 to 2013

Responsible for the daily operations of all outpatient-imaging services for Del E. Webb Medical Center which also includes physician marketing.

Managed interventional radiology, general radiology and MRI inpatient services.

Served as a member of the Observation, Safety, Falls, Quality Management, the Joint Commission and Operations committees.

Strong administrative skills with proven abilities to oversee finance, budgeting, capital planning, training development, policy development, resources and practice management.

Grew outpatient services by reshaping centralize scheduling, assisting with the creation of pre-authorization services, improved workflow for maximum output, established and maintained strong relationships with the referring community and improved relationship between our radiologist and the referring physicians.

Minimized turnover to under 5%, kept appointment access times within 2 days and first to offer CT Cardiac Angio services for the Sun Health.

Managed clinical instruction and assigned supervisors as clinical instructors for both the hospital and outpatient facilities supporting the JRCERT-Accredited Pima

Paul F. Keys Page 3

Medical Institute and Apollo/Carrington College programs.

Worked closely with clinical coordinators for the JRCERT-Accredited Apollo and Pima Medical Institute radiology programs to help assure program effectiveness and equitable training experience for the students.

Arizona Medical Imaging Network/AMI Glendale, AZ

Center Manager/Administrator 2002 to 2006

Managed three outpatient-imaging centers with one facility serving as the largest and busiest facility in the Arizona Medical Imaging Network.

Used an entrepreneur management style to grow the business, created strategic plans, negotiated contracts, and established relationships with referring physicians.

Responsible for recruiting, hiring, motivating staff, drafting policies, financial management, capitol purchases, and management of staff, physicians and marketing professionals.

Competitive mindset helped AMI to become the industry leader in outpatient services for four consecutive years.

Promoted diligent technologist to serve as clinical instructor for Apollo College.

St. Luke’s Medical Center Phoenix Phoenix, AZ

Director of Medical Imaging 1999-2002

Managed full-scale hospital based radiology department by planning, directing and supervising department operations to ensure continuous efficient and effective provision of services.

Increased patient, physician, and staff satisfaction to an all-time high which resulted in improved customer service and efficient operations.

Successfully passed the JCAHO survey with a 100%, MSQA (FDA), and Arizona Regulatory Agency Reviews.

Successfully managed a multi-million dollar budget: oversaw all expenses, effectively managed staffing to meet productivity standards, and maintained efficiency with a bottom-line emphasis.

Managed the clinical instruction program and continued serving as clinical instructor and student advisor for the JRCERT-Accredited Pima Medical Institute, Apollo College and the Bryman School while managing all recourses of imaging department.

Actively participated in a variety of interdepartmental committee meetings, including quality improvement to ensure dissemination of system wide communication.

St. Luke’s Medical Center Phoenix Phoenix, AZ

Lead Technologist 1998-1999

Directed and coordinated all activities and managed all of the imaging departments. Recommended personal actions, managed all inventories, resources and negotiated bids, contracts with various vendors.

Served as clinical instructor for the JRCERT-Accredited Pima Medical Institute, Apollo College and Bryman School.

Assisted with program redesign and curriculum development for Apollo College to accommodate working students by creating evening program and mid-day clinical rotations.

Created business/educational opportunity for Apollo by tailoring its program for the working adult with mid-day clinical rotations and evening instruction.

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Naval National Medical Hospital Bethesda Bethesda, MD

Radiographic technologist 1994-1997

Trained active duty radiography graduates from the Naval School of Health Sciences in quality control, radiographic techniques and radiation safety while working as staff technologist.

Directed and coordinated all activities and managed all of the imaging departments. Recommended personal actions, managed all inventories, resources and negotiated bids, contracts with various vendors as supply petty officer. Managed 3.0 million dollar budget as the supply petty officer. Negotiated large contract with numerous vendors and managed 10 modality supply petty officers.

Education: University of Phoenix Phoenix, AZ

Master of Business Administration May 2009

Southern Illinois University Carbondale Illinois

Bachelor of Science in Healthcare Management December 1997

Naval School of Health Sciences San Diego, CA

Radiographic Technology 1990

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