Ace Williams

**** **** ** • Lubbock, Texas ***** H: 806-***-**** • M: 806-***-**** acvxq6@r.postjobfree.com Objective

Project management, coordination, and administration, especially in a people-oriented organization where there is a need to assure broad cooperative effort through the use of sound planning, strong collaboration, and practice of influence to achieve corporate goals. Professional Summary

IT Systems Engineer with over 16 professional years of IT experience including experience in the areas of LAN and WAN, training and support, telephony, e-mail, and security. Skilled in designing infrastructure and implementing technology to support large user groups, supporting users at corporate headquarters as well as multiple remote locations. Proven ability to translate business needs into technology requirements that support the company’s business objectives and to successfully manage all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, and training. Professional Experience

LAN and WAN

Designed and implemented a WAN infrastructure using T1’s and Cisco equipment integrating legacy SCO/Unix/Linux systems with the new infrastructure along with integrating Windows servers for more than 25 customer systems.

Implemented 24 VPN solutions to enable the customer secure connection between remote locations and corporate.

Designed the Installations, Configurations, Setup and Troubleshooting for implementing setup of LANs and WANs across more than 25 customer infrastructures.

Repaired and Maintained expertise to keep the hardware aspects of LAN/WAN in 99.9% good repair.

Wrote detailed policy, security, and technical documents for more than 25 LAN/WAN installation.

Used Network Administration and Support Services expertise to keep the software aspects of the LAN/WAN functioning optimally at just under 95% for 32 customer networks.

Responsible for 32 companies’ router and firewall configurations.

Ensured the highest availability/supportability/manageability of 32 customer network systems.

Analyzed business requirements, designs and wrote technical specifications to design or redesign computer solutions to save more than a quarter of a million dollars and provide a 52% increase in productivity. Training and Support

Created and managed 4 standard desktop images for more than 700 employees based on their job function.

Provided on-call consulting advice and technical support to over 6,000 users and 16 departments regarding specific operational/applications issues.

Developed and implemented various training and instruction documentation for more than 30 users on the use of operating systems, networking, applications, and databases.

Formed and staffed a centralized help desk of a team of 30 persons for coordination of support services throughout the organization to increase the efficiency and effectiveness of support services by more than 78%.

Defined and implemented over 100 goals, objectives, and tactical operating plans for, and direction and management of, the technical operations group.

Provided technical support and consulting services to over 6,000 Windows PC and server users.

Provided over 500 solutions for complex business and technical challenges including security requirements, change policy, and line of business.

Planned, developed, tested, piloted, deployed, and supported 111 different technical tools and solutions for over 6,000 users.

Project lead for over 150 migrations of applications to production including developing new documentation, participating in the development of department technical procedures and designing user guides.

Provided guidance and direction to 30 less experienced staff in resolution of escalated issues and/or complex production, application or system problems including assignment of tasks. Telephony

Reduced customer service man hours 48% by analyzing the types of customer calls, developing a flowchart of the customer call process, evaluating and selecting a Voice Recording system to place in the contact path to customer service and sales. System included all confidential customer account information.

Installed, configured and maintained the Voice and Screen recording software along with its 38 servers for bank and mortgage call centers all across the United States for a Fortune 50 company.

Helped manage 8 Nortel Meridian and 2 Avaya PBX phone systems at 10 locations. Ace Williams

2

E-Mail and Security

Designed and implemented a network of 7 Microsoft Exchange mail servers and standardized the entire company on Outlook including creating an e-mail domain and managing over 3,000 users.

Migrated 7 systems from older Exchange versions to the most recent Exchange versions through 3 different versions of the Exchange software.

Planned and implemented 7 system security policies, to include firewalls, host and client access, file permissions, and user accounts.

Researched, Purchased, Planned and Implemented 4 different content scanning software applications to protect 32 different companies’ assets which minimized risk of exposure by more than 95% for each company.

Assured quality, security and compliance requirements were met for 7 supported areas and oversaw updates and tests of the businesses continuation plan.

Software and Hardware

Managed over 6,000 servers, workstations, and X terminals, ensuring proper integration of these components with existing company computer systems.

Designed and developed advanced methods and procedures for collecting, organizing, interpreting, and classifying data for input and/or retrieval which lowered failure rates 35% and increased productivity 22%.

Designed and programmed specific applications in response to department of over 1200 clients’ needs; installed and debugged new and upgraded software on servers’ and clients’ platforms, ensuring a 100% compliance rate with current site licenses; designs, programs, and managed websites and their associated pages.

Researched, evaluated, purchased, installed, configured, and troubleshot all hardware, peripherals, and equipment necessary to meet over 2,500 integrated systems objectives.

Troubleshot 12 networks and over 100 applications to identify and correct malfunctions and other operational problems which were estimated to have saved the company over 1.2 million dollars in lost revenue and fines.

Helped to maintain and develop software applications to ensure the technical architectural stability of 32 customers ISP’s Intranet, Websites and Web-based software products.

Installed, configured and maintained 63 Dell and HP servers for use with Microsoft Exchange, SQL, and other application software.

Installation, customization, maintenance, tuning, and support of 27 Microsoft SQL servers.

Lead and performed modeling, simulations and analysis efforts of more than 275 software applications and verified the program logic by overseeing 16 groups in the preparation of test data, testing and debugging. Participated in overall systems testing.

Managed 162 linked databases to include security, data safety and integrity, disaster recovery, replication, and development and implementation of bulk data import/export procedures. Technical Skills/Certifications

Operating Systems: Windows NT4.0, 95, 98, 2000, XP, Vista, 7, 2000-2012 server, Cisco, Linux, UNIX, and Apple iOS Applications: Microsoft Office Suite (Excel, Word, Access, Outlook), Oracle, PowerPoint, Microsoft DNS, WINS, DHCP, TCP/IP, Microsoft SQL, Microsoft Exchange, C++, Visual C++, Visual Basic, ASP, VB Script, HTML, Shell Scripting, VMware, Apache, IPTables, SendMail, Lotus Notes Server, Cisco VPN, Perl, MRTG, Windows VPN, Linux VPN, Symantec Proxy, Procmail, FTP, Secure FTP, Secure Shell Server (SSH), PHP, Etalk Recorder, Autonomy Qfiniti Phone Recording software, Visio, CiscoWorks, Wireshark Hardware: Compaq servers, Dell Servers, IBM servers, HP servers, Gateway servers, building custom PC’s, Cisco routers, hubs, switches, voicemail, phone switches Current Certifications: CCNA, CCDA, CCENT, MS-1572 (Exchange), MS-2355 (Exchange) Employment History

Wells Fargo Bank, Lubbock, Texas (telecommuted 7 years) Conetrix, Lubbock, Texas

Alamosa PCS, Inc., Lubbock, Texas

CHR Solutions, Inc., Lubbock, Texas

Full Moon Interactive, Lubbock, Texas

Application Systems Engineer, 5/04 – 3/16

Systems Engineer, 1/04 - 5/04

Systems Engineer, 12/02 – 01/04

Network Engineer, 04/01 – 12/02

Director of Network Operations, 05/00 – 04/01

EDUCATION

Texas Tech University

BS in Computer Science

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