Latanya Velazquez

**** ******** ******

St Paul, MN 55119

acvxps@r.postjobfree.com

Home 651-***-****/Cell 651-***-****

Skills/Qualifications

•Enjoy helping people problem solve.

•Strong interpersonal skills.

•Proficient at multi-tasking with the ability to work in fast paced environment.

•Capable of working with Microsoft Word, Excel, etc.

•Interacting and working well with others.

•Effective and efficient managerial skills.

•Energetic and learns skills quickly.

Education

Globe University, Woodbury, MN March 2011

Associate in Applied Science, Business Administration

Experience

H & R Block, St Paul, MN December 2012- presently

Tax Professional

•Preparation of tax returns and protection of client information.

•Disclosure of client information and using it for the purpose for the tax return.

•Conducting my due diligence by making sure to ask questions and document it.

Care planners, St Paul, MN November 2015-February 2016

PCA

Provide clients with companionship and conduct daily activities like light housekeeping.

Prepare meals, daily hygiene for some clients, and tended to their pets if they had any.

Assured that the clients took their prescribed medication daily and when needed.

Wells Fargo Home Mortgage, Eagan, MN April 2015- August 2015

Loan Specialist

•Researching VA loans to make sure the loan meets all the regulations before locking date.

•Customer Service (direct contact with customer via telephone/internet.)

•Interaction with Third party (Settlement Agent, HMC, Processor, Underwriter, etc.

Macy's, Roseville, MN September 2014- February 2015

Signing Lead

•Supervised five associates to make sure the signing was executed fully.

•The shift varied during the holidays because the needs advanced during ad set.

•Making sure all signing was placed according to the advertisement on the correct items.

Comcast, St Paul MN April 2013-February 2014

Billing CAE

Customer service via telephone and provided details regarding billing inquiries with customers.

Accepting, completing payments by providing customers with payment options that was convenient.

Promoted and sold additional products, making customers aware of other features of the service they have.

Catherine’s, Roseville, MN

Manager

Provided customer service, answered and return customer telephone inquiries regarding products.

Conducted interviews, hired, trained, scheduled, and managed associates on the basis of company.

#1 in the District and #3 in the Region regarding loss prevention/shrink results.

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