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Project Manager Customer Service

Location:
Kent, WA
Posted:
July 29, 2016

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Resume:

Annette DeVivo

acvxpd@r.postjobfree.com

253-***-****

Professional Summary

Highly resourceful Project Manager with over 15 years of Project Management experience. In my most recent job I supervised an installation crew that installed, configured, troubleshot and upgraded Patient Monitoring Networks, Patient Monitoring IT Networks and Patient monitoring equipment in a hospital environment. I have been a mobile professional for over 15 years.

Work Experience

Implementation Project Manager 4/2003-10/2012

Philips Healthcare/PCCI Kent, Washington

Single point of contact for all accounts assigned to me within my territory. Responsible for managing, implementing and upgrading simple to highly complex installations in Patient Monitoring (Hardwire & Wireless) & Network Solutions within the Hospital environment. I started as

a field service engineer servicing and installing all medical equipment before moving into the position of Project Manager.

Project Management Accomplishments include:

Managed 24 million to 50 million dollars-worth of projects each year

Solely managed a 5 state territory (WA, OR, AK, MT and ID)

Managed single projects worth 8M, while simultaneously managing 50 or more projects

Managed contract employees

Managed low voltage cable vendor(s)

Mentored new Project Manager’s, installation Field Service Engineers and 3rd party contractor installation Engineers

Assist new sales people in learning the products, configurations and best practices

Solution Deployment Specialist 4/1997-11/2002

Hewlett Packard Bellevue, Washington

Responsible for scheduling and implementing upgrades to Mission Critical, Mission Enterprise Servers and Networks. Troubleshot and repaired Mission Critical and Enterprise servers, networks and peripherals. Went on site walkthrough with customers to ensure site

readiness including; power requirements, Cat5/6 or Fiber cabling and rack space/floor space. I Ran the office help desk with reimaging

all of the office work stations when needed including setup of printers and all other peripherals.

Installation Accomplishments include:

# 1 in customer service

Team Lead on first 300 NetServers at Amazon.com, continuing Lead for next 3 years

Solely responsible for the installation of $5M worth of Servers and Peripherals in a single day

Territory included All of Western Washington and parts of Eastern Washington

Certified on Unix 10 and MPE

Education

BS: Information Technology Security and Assurance 9/2015-present

Western Governors University

Salt Lake City, Utah

Masters: Project Management 7/2004-10/2006

George Washington

University of Business

AS: Computer Network Engineering 3/1998-3/2000

Pierce College

Steilacoom, Washington

Certifications

Cisco Networks: CCNA & CCNP 4/2015

CompTIA A+ 3/2016



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