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Customer Service Information Technology

Location:
Lawrenceville, GA
Posted:
July 29, 2016

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Resume:

ASHA M PUNNOOSE

**** ********* **** *** # ****

Lawrenceville GA, 30043

Tel: 470-***-**** Email: acvxmr@r.postjobfree.com

An IT professional seeking a position in Information technology. A new graduate in IT focused on Enterprise Systems with hands-on experience in various SAP modules. Possess excellent problem solving skills and the ability to grasp new procedures quickly. Eager to learn and grow within the IT industry in a System or business analyst profession.

EDUCATION

Georgia Gwinnett College, Lawrenceville - GA Class of Summer 2016

Bachelor of Science in Information Technology - Enterprise Systems

Award – SAP Student Recognition Award

SKILLS

Team player with extensive experience organizing and leading project initiatives with Microsoft Project tools

SAP Enterprise Resource Planner (ERP) System modules :- SAP Logon, SAP Business Warehouse (BW), Data Modeling and Business Objective Analysis, SAP Crystal Reports, SAP Lumira, SAP Predictive Analysis

Business applications such as Microsoft Project 2013, Word, Excel, Access, Outlook, PowerPoint and Microsoft Access and Microsoft Visio

Data Modeling using Astah

Programming Skills: Java, Eclipse, SQL Store procedures

PROFESSIONAL HISTORY

Experienced acquired through Projects

SAP Logon - Georgia Gwinnett College January 2016 – May 2016

Account Provisioning

Developed company’s list of accounts for the fiscal calendar year and established company’s organizational structure. Created business affinity between manufacturing plants and the warehouses for supply chain processes.

Vendor Accounting Records and Material Master Data

SAP vendor management process to integrate with vendor systems to manage purchases and inventory. Established product codes and inventory categories for reporting and standardizing vendor master tables.

SAP Predictive Analysis SAMS BIG DATA May 2016 – July 2016

Descriptive Data mining with Big Data from Sam’s Club

The dataset based on real time operational data. Implemented business rules (or affinity) for products sold at Sam’s Club. Analyzed and generated data integrity reports between master inventory and individual clubs

Mentorship Experience

STOC Atlanta (StThomasAtlanta.org), Lilburn - GA

Mentor and IT resource July 2015 - Present

Coordinated projects and performed analysis, design and documentation of MGOCSM’s online service initiative

Build and maintain social media technology services for youth online programs

Employment Experience

Walmart, Cumming - GA

Customer Service Associate April 2014 - January 2016

Ensured compliance amongst customers while processing customer transactions

Resolve customer queries and documented procedures for handling customer service

Volunteer Work

Carl Vinson Veteran’s Affair Hospital, Dublin - GA

Administration Department November 2011 – March 2012

Responsibilities entail paperwork, documentation and processing orders for various departments



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