EHAB MAGDY MAHFOUZ *
Ehab Magdy Mahfouz, IT Technical Manager acvxmf@r.postjobfree.com
Maadi, Cairo, Egypt
14+ years experience in Information Technology in all aspects of Computing, Planning, Project Management, Technical Management, Operations Management and building IT infrastructure. Expertise in SAP, ITIL implementation, Resources Management, Microsoft products, storage technology, Virtualization, cloud computing technology and Data Center management. 2012 till date: IT Technical Manager for MCV, General Agent for Mercedes-Benz Commercial Vehicles – Egypt 2010 – 2012 : SAP Basis consultant for HP Enterprise services – Egypt, UK 2004 – 2010 : System Engineer Team Leader for MCV, General Agent for Mercedes-Benz Commercial Vehicles – Egypt 2002 – 2004 : System Administrator for at CCIC “Consolidated Contractors int’l Co – Egypt Detailed Experience:
2012 till date: IT Technical Manager for MCV, General Agent for Mercedes-Benz Commercial Vehicles - Egypt
Managing the IT Site Infrastructure Services.
Develop budgets and plan for new equipment purchases.
Projects planning and execution to ensure adherence to budget, schedule, and scope.
Hire, plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
Maintains staff by recruiting, selecting, orienting, training, set objectives, and team coaching.
Responsible for delivering new/modified projects from the development team to the end-user.
Applying ITIL methodologies and standards in our process and procedures.
Handle complaints, escalations, etc.., and consistently delivers high-quality services to our company.
Manages quotes and price comparisons on replacement network devices, servers and applications. Projects:
1. Service Desk ticketing system implementation with ITIL framework. 2. VMWare farm migration to new H/W and installing new SAN storage. 3. SAP R/3 4.7 upgrade to ECC6 EHP 5.
4. SAP Unicode conversion.
5. Renovation of LAN and WAN.
6. Upgrade exchange 2007 to exchange 2013.
2010 – 2012: SAP Basis consultant for HP Enterprise services – Egypt, UK
SAP ECC6 implementation.
SAP Basis and security Support and solving customer incidents and change requests.
Create and maintain SAP Security roles and profiles within the SAP landscape in support of on-going EHAB MAGDY MAHFOUZ 2
projects and daily operations.
Offshore Support Projects:
1. SMB- UK Project - Supporting companies (Fuji Film, DSM Neo Risens, Cotton Traders and KemFine). 2. Orange Switzerland.
Customer-Facing Projects:
3. AUC Stabilization Project - Migrating the old landscape to new one. 4. Suez Oil Company (SUCO).
2004 – 2010: System Engineer Team Leader for MCV, General Agent for Mercedes-Benz Commercial Vehicles – Egypt
Domains controllers’ administration and maintenance. (AD, DNS, DHCP, IIS, Group policy)
Mail system administration and maintenance using Microsoft Exchange server 2003/2007.
System Backup.
LAN/WAN management using Juniper and CISCO routers and switches.
Securing the companies LAN with Fortigat firewall.
SAP System installation (ERP, AS, Content Server, ITS and SQL).
SAP Basis actives: transports, system landscape, client copy, apply support packages, kernel updates, printer administration, roles, and authorization structuring and users administrations.
SAP Monitoring: CCMS alerts, system logs, ABAP dumps and Housekeeping. 2002 – 2004: System Administrator for at CCIC “Consolidated Contractors int’l Co – Egypt
City Stars project and Cairo north power station project. Education:
Institution Degree Year
Eslsca Business School Masters Of Business Administration (MBA) 2017 Sadat Academy for Management Science Bachelor's degree, Management and computer Science 2001 Certificates and Trainings:
ITIL Foundation V3
Certified
Maintaining A Microsoft SQL server 2005
Training
Microsoft Exchange Server 2003, 2007
Training
Microsoft Certified System Engineer
Training
CCNA: Cisco Certified Network Associate
Training
PMP: Project Management Professional
Training
EHAB MAGDY MAHFOUZ 3
Language skills: Indicate competence on a scale of 1 to 5 (1 - excellent; 5 - basic) Language Reading Speaking Writing
Arabic 1 1 1
English 1 1 1