Customer Service Office
Resume:
JUDITH M. CLARKE
**** ****** ****** *** * Philadelphia PA 19139 Phone: (267) 738- 0584 acvxlr@r.postjobfree.com
Administrative Professional
Dynamic, qualified, and highly ethical Administrative Professional with extensive experience providing key support and supervision for colleagues and staff members in the public sector.
Detail-oriented professional with excellent multitasking, organizational, and written and verbal communications skills; ability to build rapport with clients and colleagues and succeed in high-pressure, challenging, and deadline-driven environments.
Expert in analyzing data, resolving problems, interacting and building rapport with a diverse range of clients and colleagues, and providing superb customer service.
Able to perform administrative support work, including managing ad hoc projects, drafting memos and correspondence, sending messages, answering phone calls, and providing additional office support as required.
Computer Skills: Windows; Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Internet Explorer.
AREAS OF EXPERTISE
Client Relations
Administrative Skills
Project Management
Staff Development/Training
Problem Solving
Office Management
Calendar/Schedule Management
Quality Control
Customer Service
Team Building
Database Management
Forms/Document Preparation
File Management
Safety Processes
PROFESSIONAL EXPERIENCE
Macy's Executive Office, Center City, Philadelphia, PA 2013-2013 Administrative Support Team Associate
Balanced the vault and cash drawer and performed other cash functions on a daily basis; performed monthly cash office self.
Assisted in the removal of all applications from the Taleo system. Facilitated the interview process, including execution of all new hire paperwork, and data input of new hires into HR systems scheduled and setup appointments for potential candidates.
Operational administrative tasks such as maintained store supplies, processed supply orders, and maintained phone lists and associate information binders at each register.
Assisted the Human Resources Manager as an HR liaison for store associates and executives.
Tropical Prelude Event Creation, Arima, Trinidad 2012- Present
Administrative Coordinator
Responsible for the activities related to the event and includes brand building, client services, upkeep of the social media to include all communication, events and marketing.
Responsible and accountable for contracts, and payment/s related to the event.
Responsible for payment of the crew for an event.
Accountable for the smooth delivery of an event.
Travel to make purchases for the company.
All other duties as assigned by the Event Planner/Coordinator.
Delaware County Assistance Office, Darby District, Darby, PA 2011-2012
Administrative Office I/Office Manager
Supervised daily activities of office staff, including scheduling, training, and counselling as needed.
Assisted in the HR process of hiring of clerical support staff both for permanent and temporary positions.
Point of contact for building and facility maintenance; interacted with landlord to ensure timely resolution of issues.
Acted as Site Security Administrator, with responsibility for issuing and managing access to Company Intranet.
Prioritized and audited staffs work assignments and documents.
Audited and reviewed office clerical procedures; modified processes and created operating efficiency for the team.
Created and maintained appropriate databases, files, and standard reporting documents.
Philadelphia County Assistance Office, Glendale District, Philadelphia, PA 2007-2011
Administrative Office I/Office Manager
Supervised a staff of 9 administrative personnel in the Income Maintenance, Clerical, and Administrative Support Units; provided guidance on complex issues, and handled team training and scheduling processes. Oversaw functions of team of 4 security personnel for the facility.
Served as Site Security Administrator, handling staff intranet access procedures.
Modified a series of office clerical procedures as a means of improving quality and timing of support services.
Performed office administrative functions as needed, including correspondence, report preparation, database management, and telephone support.
Philadelphia County Assistance Office, Delancey District, Philadelphia, PA 2005-2007
Clerical Supervisor I
Key point of contact for customer and staff inquiries with regard to policies and procedures.
Utilized customer service skills to meet with clients/customers, explain policies and procedures, and assist with processing steps.
Supervised work assignments for clerical support staff, ensuring timely completion of tasks and providing support and guidance as necessary.
Successfully led project team tasked with enhancing and modifying file maintenance systems and processes. Recognized for project lead skills and effort.
Populated and maintained a series of standard control logs and record databases.
Philadelphia County Assistance Office, Boulevard District, Philadelphia, PA 2002-2005
Clerk Typist II
Primarily responsible for data entry of Cash, Medical, and/or Food Stamp benefit information, including third party liability and one-time issuance situations.
Provided general office support, including telephone assistance, filing, correspondence, and other clerical functions as needed.
Handled filing and file maintenance for active and closed cases, and made sure files were accurate and up to date.
EDUCATION/CERTIFICATIONS
DeVry University, Keller Graduate School of Management, Certification in Human Resource Management (2010)
University of Phoenix, Masters in Business Administration/Global Administration (specialization: Public Administration (2008)
University of Phoenix, Bachelor of Science Information Technology (2006)
Certifications:
Thompson Education Direct, Professional Secretary
Harcourt Learning Direct, Personal Computer Application Specialist
REFERENCES
Barbara Fountain
Director of Operations
Office of Program Operations
801 Market Street, 5th Fl
Philadelphia, PA 19107
acvxlr@r.postjobfree.com
Andrea Clarke
Administrative Officer
845 Main St
Darby, PA 19023
acvxlr@r.postjobfree.com
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