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Customer Service Manager

Location:
Houston, TX
Salary:
85k+
Posted:
July 29, 2016

Contact this candidate

Resume:

Brendon Q. Conley

**** ***** ***** ** ******* Tx. 77078

281-***-****

acvxlp@r.postjobfree.com

PROFILE OF QUALIFICATIONS

Result-oriented, skilled, and competent individual with above average communication and problem-solving skills.

OBJECTIVE

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship, which will enable me to use my strong organizational skills, and ability to work well with people.

PROFESSIONAL EXPERIENCE

●Advanced Drainage Systems February 2015 - Present

-Assistant Distribution Manager

-Receiving

-Receiving in all material

-Oversaw receiving process

-Entered requisitions into Oracle

-Shipping

-Created shipping loads (load planning)

-Scheduled deliveries for drivers

-Routed drivers to locations (200 mile radius)

-Accounts Payable

-Received invoices

-Performed coding process

-Inventory

-Performed cycle counts

-Adjusted inventory

-Researched discrepancies

-Customer Service

-Face to face interaction with customers

-Answered customer inquiries over the phone

-Management

-Performed monthly and quarterly safety meetings

-Conducted interviews and went through entire process of hiring workers.

-Performed disciplinary meetings

-Conducted attended monthly inventory and business meetings.

*I am second in command at my branch which is the #1 selling yard in the world. I have one supervisor, 7 drivers under my command and 3 yard guys under my command.

●Staff Force (National Oilwell Varco) May 2014-Feburary 2015

-Receiving Specialist

-Receiving

-Physically counted and reviewed incoming product for quality.

-Unloaded trucks with a forklift.

-Rejected damaged freight

-Entered requisitions into JDE

-Updated inventory.

-Contacted vendors in regards to problems.

-Scheduled incoming shipments.

●Capstone Logistics July 2013 - April 2014

-Warehouse Supervisor

-Budgeting / P&L

-Completed daily revenue reports

-Completed budgeting reports for two different sites

-Balanced checks and completed weekly closeouts

-Payroll

-Reviewed weekly field reports to insure employees were properly

compensated.

-Inserted non-bills for employees daily and weekly

-Distributed pay cards and handled seeing up associates direct deposits

-Collected weekly time signatures for associates hours

-Recruiting

-Initiated daily interviews

-Submitted backgrounds for approval

-Administered oral drug tests on site

-Reached out to local unemployment agencies

-Set up booths and administered on-site interviews

-Completed new hire orientations

-Supervising duties

-Completed pre-shift duties

-Found anticipated volume

-Calculated headcount for the night

-Walked the dock in search of any foreseen obstacles for the day

-Oversaw the total flow of the night

-Completed incident reports

-Made sure associates complied with safety and ethical rules

-Completed weekly safety audits

●McKesson Corp. December 2012- October 2013

-Material Handler Team Lead

-Picking merchandise from stock for customers.

-Judged on accuracy, precision, and swiftness on a daily basis to insure

optimum performance.

-Loading pallets for deliveries to various places.

-Use of forklifts, cranes and other power equipment to load heavier products.

-Use of RF units to scan and locate routes for totes.

-Performed inventory cycle counts at the end of every week

-Supervisory roles

- Making sure team stayed focused and on task

- Meeting all goals ( nightly,annually, and quarterly)

- Attended nightly team lead meetings and weekly manager meetings

- Led meetings once a month

- Stood in at multiple departments to make work flow as smoothly as possible.

●Parco INC, October 2011- April 2013

- Head Shipping and Receiving Clerk

-Receiving

-Unloading weekly trucks

-Entering inventory information into the company's system

-Signing and inspecting incoming packages for quality

-Shipping

-Locating the proper merchandise in the system that needs to be shipped.

-Maintaining an almost perfect punctuality with deliveries.

-Sending in orders for certification

-Safely stacking and wrapping pallets

-Other responsibilities

-Maintaining great organization of the warehouse.

-Great appearance and customer service for customers.

-Drove company box truck to make daily deliveries at Baker Hughes

-Monitored the kanbans at Baker Hughes by creating a spreadsheet on excel

that allowed us to monitor and predict the trends for material consumption

remotely.

-Making spreadsheets on Microsoft excel to monitor the various accounts

-Keeping an up to date inventory by doing bi weekly cycle counts

●Target INC, December 2010 - December 2012

-Overnight Backroom Team Lead

-Replenishment

-Stocking shelves with merchandise

-Helping customers find merchandise

-Unloading merchandise from the truck

-Logistics

-Pulling merchandise from the backroom

-Back stocking excess merchandise from the truck

-Receiving

-Scanning in the truck

-Pulling pallets from the top shelves use mechanical equipment (lift, fort lift

and jacks)

-Miscellaneous duties

-Painting

-Sweeping

-Moving shelves

-Fixing equipment

-Supervisory roles

-Monitoring productivity of team

-Standing in in various departments to insure work was completed.

-Driving team in order to insure goals were met

-Assigning team members to different tasks.

-Performing updates of merchandise to maximize efficiency

-Creating new ways to better maintain and handle to control of products.

●Wildcat Electric November 2009 - October 2011

- Inventory Coordinator

- Operations

-Assisted operations assistant with work load that was passed down from

operations manager.

-Reviewed invoices and made proper corrections to insure that the

information on paper that matched what was in the computer.

- Purchasing

-Expedited invoices

-Helped create purchase orders

-Inventory

-Performed cycle counts throughout the week at multiple locations driving

the company vehicle

-Performed weekly, monthly and annual kanban counts at National

Oilwell Varco.

-Created and implemented new inventory count system for warehouse

-Created spreadsheets to better organize tracking systems.

-Warehouse

-Pulled orders

-Updated inventory

-Received in trucks

-Cleaned warehouse

-Operated heavy machinery (forklifts, cherry pickers, reach lifts,

etc.)

EDUCATION

McNeil High School, Austin, Texas, 2008 Diploma (3.6 G.P.A.) top 25% of my class

FCA (vice president), concert chorale, Student Council, NJHS, Drama Club and

DAP; Distinguished Achievement Program.

Sul Ross State University Alpine, Texas (3.2 G.P.A.) *Currently enrolled

(expected graduation date: December 2014)

Major; Biology Minor; Chemistry

Men's Basketball Team; freshman of the year, 2nd team all Conference

Lone Star -North Harris Spring, Texas (3.4 G.P.A.)

E.M.T. Program

COMPUTER SKILLS

Desktop Application Software: full Microsoft suite, Oracle, and Eclipse

Networking: DSL, Wireless

ACCOMPLISHMENTS AND ACTIVITIES

Boy Scouts (7yrs),

Varsity Basketball: Team captain (2yrs), 1st team All American (2yrs), All State (3yrs), All District (3yrs)

Varsity football; 1st team all state (2yrs), 1st team all district (3yrs), team captain (1 year)

Church: youth vice president, youth president, youth secretary, junior deacon

Volunteer: Meals on Wheels, Ad Campaigns, Coats for Kids, Blue Santa.

Employee Awards: Employee of the month at target (4 months total), Top contributor at target (8+ weeks), Top performer at Mckesson.



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