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Technical Writer/Editor

Location:
King George, VA, 22485
Posted:
July 29, 2016

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Resume:

KAREN L. M. HOCK

***** ****** ****

King George, VA 22485

540-***-**** (cell)

acvxld@r.postjobfree.com

EXPERIENCE SUMMARY:

DoD SECRET Clearance (Inactive February 2016) (Expires March 2020)

Twenty-five years of experience technical writing/editing DoD/Navy-related documentation working in a collaborative environment to produce major publications.

Highlights of writing and editing skills encompass 10 years of experience writing and copyediting manuals and proposals dealing with network communications suites, electro-optical infrared equipment, and proprietary software. Have edited complete manuals and all sections of technical proposals including past performance.

In a previous position, edited, rewrote, and published ten 400-page manuals per year using Microsoft Office suite.

Have expert skills creating and applying templates, Word styles, auto-numbering, indexing, and cross-referencing these large manuals to create PDF files, IETMs, and final hard copy.

Certified in ITIL v3 Foundations, November 2011

EXPERIENCE:

The Maxis Group Glen Allen, VA

3/15-Present Technical Writer

Assist the Molina Healthcare West Virginia Medicare Development Team with formatting and editing of Release Notes as they pertain to Medicaid reports run by the West Virginia Bureau of Medical Services. Ensure that the Microsoft SharePoint Web site contains the most current version of documentation. Acts as a liaison between the Development Team and Quality Assurance (QA) Department to ensure that the QA Department’s Microsoft SharePoint Web site contains the most current version of documentation as well.

Assist the Molina Healthcare United States Virgin Islands (USVI) Development Team with formatting and editing of documentation necessary for implementation of Health PAS 5.0. These documents pertain to the Medicaid program recently upgraded from QNXT 4.7 in the USVI. Ensure that the Microsoft SharePoint Web site contains the most current version of documentation.

Assist the Molina Healthcare New Jersey Development Team with formatting and editing of Release Notes as they pertain to Medicaid reports run by the State of New Jersey. Ensure that the Microsoft SharePoint Web site contains the most current version of documentation.

People Solutions Richmond, VA

5/14-3/15 Technical Writer

Responsible for writing, editing, and formatting technical documentation in structured FrameMaker 11 for a proprietary cigarette-making machine that is unique to the industry. Attend tests and gather information relating to the way the machine functions. Compile data and write reports. Responsible for the pictures to be used in the documentation. Manipulate these pictures using Adobe Photoshop CS6 and IsoDraw.

2/14-5/14 Unemployed due to lay-off from Davis Defense Group.

Davis Defense Group Fredericksburg, VA

8/13-2/14 Senior Technical Writer/Editor

Responsible for writing, editing, and formatting technical documentation relating to chemical and biological warfare agent detection. Documentation written to the United States Army format.

Sotera Defense Washington, D.C.

1/12-8/13 Senior Technical Writer/Editor

Responsible for Configuration Management of all deliverables/documents related to a classified United States Navy program. Work on-site at the Naval Research Laboratory where I interact as a team member with Government and contractor personnel. Responsible for writing, editing, and formatting all documentation for the program such as: Technical Data Package Standard Procedures relating to how documentation was to be numbered and the correct prefixes to use, Operator Manuals, Training Manuals and documentation to be used in the United States Navy schoolhouses, Interface Control Documents, etc. Produce documentation relating to parts list, assembly procedures, and drawing trees. Maintain the Bill of Materials in Microsoft Excel and ensure its accuracy. Also, maintain all spreadsheets that document the progress of the program.

B2BWorkforce Washington, D.C.

11/11-1/12 Senior Technical Editor/Writer

Participated as a team member performing editing and formatting functions for contract deliverables to the United States Department of Agriculture. Responsible for streamlining the template used for documentation deliverables. Adhered to the style guide mandated for the Modernize and Innovate the Delivery of Agricultural Systems program.

BAE Systems Dahlgren, Virginia

9/10-11/11 Senior Technical Writer/Editor

Participated as a member of the Pre-deployment Team for the Joint Expeditionary Forensic Facilities (JEFF) contract supporting the Naval Surface Warfare Center, Dahlgren Division Z11 Branch. Possessed responsibility for the correct formatting and editing of candidate resumes as specified by the JEFF contract. Maintained deployment folders for JEFF candidates being deployed to the Iraq and Afghanistan theatre of operations. Tracked all required training, medical, and deployment documents in a Microsoft Access database that I created.

L-3 Communications Stafford, Virginia

6/08-9/10 Principal Technical Writer/Editor

Team Lead of the Quality Control Branch. Reviewed acquisition and logistical documentation for Marine Corps communications systems and ensured they conformed to SECNAVINST 5216.5D with change 2. The documentation had to also adhere to the GPO Style Manual of 2008 as it related to correct format, punctuation, and grammar. Provided guidance to co-workers with Microsoft Office 2003 and 2007. Was responsible for the Monthly Status Report which documented actions taken on behalf of Product Group-12, Marine Corps Systems Command. Projects were version-controlled using Microsoft SharePoint ensuring that Branch members were always working on the latest version of the document.

BAE Systems California, Maryland

6/07–6/08 Senior Technical Writer/Editor

Provide proposal writing and editing support to the Business Development Office. Copyedit proposals and government questions relating to submitted proposals. Ensure accuracy of hyperlinked text, references, and format of proposals. Provide support during the production phase of proposal process. Assist with incorporating changes to the proposal’s final draft.

BAE Systems California, Maryland

2/06-6/07 Senior Technical Writer/Editor

Review technical manuals and training support packages, ensuring they conform to the correct format, punctuation, and grammar using the guidance provided by the funding agency. Technical manuals document the use of communication suites, materiel fielding plans, reliability and maintainability analyses, and audio/video production. Documentation was to be used in the United States Army schoolhouses.

BAE Systems Naval Surface Warfare Center, Dahlgren Division, Dahlgren, Virginia

1/05-2/06 Senior Technical Writer/Editor

Reviewed technical reports, technical manuals, and miscellaneous publications for a population of highly trained scientists and engineers that develop state of the art weapon systems, ammunition, communication systems, and other technologies for use by the United States Naval Fleet. Ensured all documents were correct as to grammar, acronym usage, punctuation, and formatting in accordance with the Publications Guide in place for the Naval Surface Warfare Center, Dahlgren Division.

BAE Systems Naval Surface Warfare Center, Dahlgren Division, Dahlgren, Virginia

6/04-1/05 Senior Technical Writer

Produced classified site survey assessments. Was responsible for the correct format, punctuation, and grammar used in each report. Mentored a co-worker who was a junior technical writer. Followed the Chicago Manual of Style as well as the GPO Style Manual for compliance in government standards for documentation. Participated in exercises, which posed possible real-world terrorist scenarios.

Produced software documentation (User’s Guide) for government proprietary software. Learned the software quickly. Performed quality testing and documented the lessons learned. Interacted closely with the developers and made suggestions on the performance and grammar of the software.

CYIOS Corporation The Pentagon, Arlington, Virginia

3/01-5/04 Principal Technical Writer

Produced technical reports on tested hardware and software systems, user manuals for Army-developed software applications, implementation and migration plans for major customer projects. Researched and prepared Information Papers for the Secretary of the Army. Led a team responsible for preparing an annual submission of the Directorate’s activities and accomplishments to be published in an Annual Report for the Office of the Administrative Assistant and distributed to its employees. Worked closely with four branch chiefs to document internal SOPs. Established a style guide for the various documents produced in the Army Information Management Support Center. Guided co-workers in the preparation of documents. Performed document control procedures using Hummingbird DM 5. Used various graphics software packages (primarily Adobe products) for illustrations within manuals, documents, brochures, etc. Maintained documentation in Microsoft Word and Adobe FrameMaker. Documented Release Management and Configuration Management practices performed by the Directorate.

INRANGE Technologies Fairfax, Virginia

6/00-3/01 Principal Technical Writer

Documented proprietary network software (Manager, Mid-Level Manager, and network probes). Maintained the Installation/User’s Guide in FrameMaker 6.0. Re-branded an OEM partner’s manual to reflect INRANGE’s published style guide. Maintained eight manuals concerning two additional types of proprietary network software to reflect revisions as they relate to source code updates. Worked within strict deadlines to ensure the timely release of manuals. Worked closely with the Technical Writing Group located at Corporate Headquarters in New Jersey. Maintained a Document Control Numbers log for the Fairfax location. Worked closely with the Sales staff to ensure the company’s brochures were accurate and reflected a professional image.

VEECO/CVC Alexandria, Virginia

11/99 – 6/00 Senior Technical Writer/Editor

Documented ion sources, high-vacuum chambers, and power supplies relating to Ion Beam Deposition and Etching. Worked closely with engineers, production staff, and managers to update the manuals reflecting CE requirements and certifications. Researched and taught myself the CE standards and how equipment must meet the requirements. Worked within stringent deadlines so manuals shipped with the product to the customer. Taught myself AutoCAD, Release 14 in 2 weeks enabling me to manipulate schematics so they could be added to the user manuals. Instrumental in preparing documents used within the work process to meet ISO 9000 standards. Instituted a database that tracked the work orders, type of controllers sent to the customer, and the serial number. Updated eight manuals to the CE standards.

PaperFree Systems, Inc. Tysons Corner, Virginia

12/98 – 11/99 Product Documentation/Technical Communications Specialist

Wrote, developed, updated, and maintained documentation in hard copy and on-line help. Documentation included training materials, and other written technical communication material in support of the company’s suite of software products. Documented the EC Gateway Server 2.0 for NT. Taught myself the principles of Electronic Commerce (EC) and Electronic Data Interchange (EDI); learned how the Gateway Server functioned, and its role within the EDI community. Worked closely with the Design Team, Programmers, and the Training Team in documenting and editing the WinMap 5.0 Training Manual as well as the EC Gateway Server 2.0 Training Manual. Instituted version control of the documentation.

E-OIR Measurements, Inc. Fredericksburg, Virginia

01/97 – 12/98 Technical Writer/Documentation Specialist

Gathered, compiled, organized, and edited data for documentation. Revised the Target Engagement Simulation Manual. Responsible for the proposal process by having a template in place, inserting technical information, editing the rough draft, preparing the final copy and meeting deadlines. Proofread co-workers’ copy for grammatical correctness and word usage. Proofread technical slide presentations prior to presentation.

EOSoft, Inc. Fredericksburg, Virginia

08/96 - 01/97 Office Manager

Maintained correspondence and company checkbook. Prepared payroll, various accounting worksheets (profit/loss, balance, etc.). Checked the Commerce Business Daily for proposal solicitations. Was familiar with all aspects of electro-optical, infrared sensors and the company's ability to meet the challenges presented by the proposal requirements.

Federal Government Various locations in the Washington, D. C. area and Dahlgren, Virginia

09/81 - 08/96 Secretary (Office Automation) and Management Analyst

Maintained an office budget, accurately typed documents, and composed memos and letters. Researched background material and typed vu-graphs for Branch Manager. Prepared technical documents and reports in the proper military format.

Maintained and prepared reports for government vehicles inventory. Maintained a vehicle accident database and tracked the accident files through the legal review process. Assisted in the preparation of Freedom of Information Act cases and worked within established Federal guidelines and deadlines.

EDUCATION:

Virginia Commonwealth Univ. Richmond, Virginia

08/94 - 06/96 102 credits towards a B.S., Mathematics

Germanna Community College Locust Grove, Virginia

08/79-06/90 A.A.S in Education

Degree: 1990

COMPUTER SKILLS:

Ability to quickly learn proprietary software

SOFTWARE KNOWLEDGE:

Adobe Photoshop 9.0

FrameMaker 11.0 (structured)

2010 and 2013 Microsoft Office Suite (Word, PowerPoint, SharePoint, Access, Lync, Excel, and Outlook (mail, calendars, and tasks)



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