VINEICE PRICE

***** ********* ****, *** *** Houston, TX 77095

Cell 443-***-**** Email: acvxi3@r.postjobfree.com

Results-oriented leader with over 12 years of supervision and training experience with a track record of improving sales, enhancing profitability and meeting corporate objectives. Motivated, hard-working manager with demonstrated success analyzing issues and orchestrating multiple projects with competing priorities.

Education: North Carolina Central University, Durham, NC

Bachelors of Arts in Business Administration 2002

Experience:

PROGRAM COORDINATOR/TRAINER 08/2011 – 06/2016

Dove Pointe – Salisbury, MD

Mentor training professionals, develop training manuals and other course materials, schedule and manage all training classes

Schedule training sessions in a positive learning environment where objectives were clearly conveyed to minimize disruptions to normal working while ensuring that employees achieve skills

Create, identify and attend workshops that will enhance professional skills in area of education, direct supervision, vocational, OSHA, HIPPA and other topics deemed appropriate by program director

Assist Human Resources with interviewing, performance evaluations, new hire orientations, training seminars, and abuse and neglect investigations

Evaluate competency levels and develop training programs to ensure employees are equipped to handle new procedural changes

Train staff on software applications and documentation to work with employees with different knowledge and skill levels

STORE MANAGER 01/2010 - 08/2011

Curve Appeal Boutique – Salisbury, MD

Analyzed sales figures and utilized IT to record sales figures for data analysis and forecasts and interpreted trends to facilitate planning

Ensured that quality, customer service, health and safety standards are met and resolved safety, legal and security issues

Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market

Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues

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CUST-OPS MANAGER/TRAINER 10/2002 - 11/2009

Verizon Communications – Salisbury, MD

Direct supervision of assistant managers, staff and hourly employees responsible for interviewing/hiring potential employees, conducting appraisals and performance reviews, scheduling training sessions and safety issues/claims

Worked with senior executive and human resources team to establish overall training objectives, develop and facilitate programs to meet training needs

Analyzed program expenditures and conducted audits to ensure budget allocations are within company objectives by utilizing spreadsheet formulas, formatting techniques and shortcuts to work quickly and efficiently

Approved expense reports and monitored training costs against budgets to ensure the most efficient use of company resources

Delivered quarterly employee feedback and implemented performance development plans identifying efficiency and productivity opportunities

Resolved complex problems delivering effective solutions to maintain critical internal and external customer relationships

Excellent presentation, interpersonal, and observational skills capable of leading various teams through change management

Skills: Microsoft Office (Excel, PowerPoint, Word, Outlook), Widows, Internet