Lucretia Little
*** **** ***** *** * Westfield, IN 46074
Cell: 773-***-**** acvxdg@r.postjobfree.com
Summary
I am a dynamic payroll professional with a strong proficiency in performing daily payroll and human resources operations. I am experienced in recruiting, administrative support, and customer service. I exhibit the ability to drive change, influence others, and communicate effectively. My skill set is essential to producing results and effectively leading change. I am comfortable interacting with all levels of an organization. I encompass excellent problem solving and negotiating skills. Also, I am able to make independent decisions quickly with minimal management escalations.
Highlights of Qualifications
Processed payrolls for 300+ clients accurately
Familiarity with business processes, planning, and management of numerous projects
Excellent interpersonal, social, practical, and diplomatic skills
Ability to identify issues and find practical resolutions
Ability to write reports and business correspondence
Ability to motivate, influence, and gain commitment at all levels of the organization
Experience
Paychex, Indianapolis, IN
Payroll Specialist 01/2016-Present
Generate and maintain employee payroll as well as benefits information in the payroll system
Reconcile and confirm the accuracy of the payroll data
Research and resolve payroll differences and errors to ensure accuracy
Process and issue salary through manual payroll checks, banking and direct deposit
Provide time sheets to clients
Respond to payroll processing inquiries
Review, analyze, check and correct payroll records
Capital One, Richmond, VA
Administrative Support 02/2014-01/2016
Processed department password and systems access
Opened, sorted, and distributed incoming messages and correspondence
Scheduled meetings, appointments and organized management daily calendars
Managing and submitting expense reports
Typed documents and office communications
Performed internal audits ensuring office procedures operate efficiently
Scanned, copied, and fax documents
Capital One, Richmond, VA
Disputes Manger 06/2011-01/2016
Fields inbound calls from customers, answering questions about potential product upgrades, providing an unmatched customer experience, and handling customer concerns through one call resolution.
Selected to provide training assistance as Coach for Chesapeake and Philippines site launch
Became the lead "go-to" person for new hires with particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Facilitated team meetings; teaching new policy and procedure updates
Received a “ROAR” Award for achieving metrics in the top 20 percentile
Recognized as a Royal Diamond award recipient for delivering consistent exceptional customer service via monthly survey results.
Beta Phi Omega Sorority, Inc.
Alpha Alpha Chapter President 12/2007-Present
Utilize time management, communication, and organizational skills while overseeing 15 members in philanthropic, disciplinary, and recruitment activities.
Received the 2015 Leadership Award which nationally recognizes one member for outstanding leadership within the sorority.
National Recruiting Director
Lead in planning and implementing organizational recruiting protocol
Trained on issues such as conflict management, decision-making, mentoring, and emotional distress
Utilize leadership and communication skills as well as demonstrate empathy and the ability to create and supportive environment for potential members.
Increased potential membership database by 20% within the last six months
Education
Southern Columbia University
Human Resources Management, BS 08/2013-Present
Certification Training
A Better Bottom Line: Employing People with Disabilities
Technical Skills
Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint
Operating Systems: Windows (all versions)
Web and tech savvy
Community Service
Facilitate a Safer Sex workshop every semester
Manage an annual unity service project comprised of 100 volunteers in conjunction with Atlanta Food Bank