Sheyla Quant

**** ***** ****** **** **

Kannapolis, NC. 28081

acvxcj@r.postjobfree.com

Objective To secure a position utilizing experience in areas of medical & clerical support.

Work Experience:

06/2006- PRESENT Bilingual Certified Nurse Assistant Marietta, Georgia

Assisted residence with bathing.

Obtained Specimens, weight, height and vitals.

Ensured the safety and well-being of patients.

Provided translation when needed patient to nurse.

Bilingual Medical Receptionist

3/2013- 11/2014 American Care Medical Miramar, Florida

Answer, transfer and document all incoming calls.

Schedule patient’s doctor’s appointment and transportation services.

Assist with patient’s referral’s to specialist.

Verify patient’s insurance and maintain current and accurate demographic.

Maintain communication between patient, staff, physician and laboratory staff.

Follow up with patients that have missed doctors’ appointments for more than 6 months.

Prepare invoices for medical records request.

Follow up on medical records request from specialist’s office, hospital

Scan new patient information in system and prepare clinic charts for the day.

Bilingual Customer Service / Dispatcher

4/21/2011-2/11/2012 3PD/Logistics Marietta, Georgia

Providing assistance by telephone to customers and business partners concerning product deliveries and returns.

Diagnosing and resolving problems or issues within the established Level of Service.

Providing excellent customer service at all times.

Handling customer complaints and concerns in a professional manner.

Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.

Developing delivery schedules and route plans to facilitate rapid and efficient deliveries to customers.

Receiving and entering phone and fax orders.

Processing changes or cancellations to delivery orders.

Initiate orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.).

Monitoring progress of delivery routes throughout the U.S. and Canada

Completing forms and determining necessary changes for service requested.

Obtaining customer feedback information.

Other duties may be assigned to meet business needs.

Front Office Manager/Medical Billing Specialist

04/01/2005-06/21/2010 O.S.S.A Atlanta, Georgia

Answer calls, Schedule and change appointments, Greet patients

Audit charts, print/fax/email doctor dictations.

Collect payments, balances, co pays.

Obtained and processed patients’ medical insurance information quickly and accurate.

Key in charges at the end of the day.

Verify insurance eligibility

Processed electronic bills.

Mailed out claims to workers comp insurance companies.

Assisted patients as their translator if one wasn’t provided.

Contacted insurance companies regarding outstanding balances.

Worked on accounts that were past due 30 days and over.

Education: North Miami Senior High, Miami, Florida

High school graduate – Class of 2000

National School of Technology, Miami, Florida

05/03-06/04 Billing and Coding Certificate

Beauty Schools of America

October 2013 –October 2014

Summary of Qualifications:

Strong ability to communicate in English and Spanish effectively in oral as well written form.

Certified Nurse Assistant Certification updated 8/29/2012

CPR Certified

Outstanding ability to keep a clean neat professional appearance adhering to standards.

Excellent time management and multitasking.

Bilingual communicator with excellent use of medical terminology if needed.

Type 50 wpm

Computer skills include Windows, MS Word, Internet, and Medical Manager.

Trustworthy, ethical and discrete.

Dependable.

References are available on upon request.

Contact this candidate