RESUME

AJAY SHARMA House No. ****, PHASE *-B-*,

Sector- 60, MOHALI – 160059

Mobile: 988-***-****

acvxc6@r.postjobfree.com

Objective

To work for a dynamic organization, delivering service and quality matching the best in the industry by utilizing my skill and strengths.

Work Experience

Presently working as Data Analyst in IE Impact Micro Systems Pvt Ltd, Mohali.

Worked as Customer Care Team Leader, Data Entry Operator in Voltas Limited, Chandigarh (2008- 2014)

Worked as Junior Credit Officer (Grade 1) in Operations Department in GE Countrywide (2004-2005)

Worked as Sales Coordinator in Personal Loan Department in GE Countrywide (2005- 2006)

Worked as Marketing Executive in Dee Mark, Chandigarh (2003- 2004)

Worked as Data Entry Operator in CCS, Mohali (2002- 2003)

Worked as Faculty Member, Counselor in CICS Franchisee Center of NICT, Mohali (2001- 2002)

Worked as Counselor in Microtech Education Centre ATC- CEDTI, Mohali (1999- 2001)

Work Profile in Voltas Ltd.

Making P.O of Spares in SAP and issuing material to Dealers and Franchisee.

Handling team of 3 persons for allotting customer’s calls according to area to our dealers and franchisee in Punjab, J&K, Srinagar, Himachal Pardesh, Chandigarh, Mohali and Panchkula.

Auditing of calls and spares of our dealers and franchisee in Punjab, J&K, Srinagar, Himachal Pardesh, Chandigarh, Mohali and Panchkula by visiting at their areas.

Maintaining Reports of customer complaints.

Passing monthly claims of all franchisee and dealers of Punjab, J&K, Srinagar, Himachal Pardesh, Chandigarh, Mohali and Panchkula in SAP.

Maintaining records of defective units in our Godowns.

Dispatching cheques of dealers and franchisee through courier.

Getting calls to be attended in time by contacting dealers and franchisee in Punjab, J&K, Srinagar, Himachal Pardesh, Chandigarh, Mohali and Panchkula.

Giving training of CRM to dealers and franchisee in Punjab, J&K, Srinagar, Himachal Pardesh, Chandigarh, Mohali and Panchkula.

Work Profile in GE Countrywide

Handling Operations scanning and verification of FCI team of 10 persons.

Clearing Loan files by checking documents in Operation Department.

Telephonic Verification of customers in Operations Department.

Approving and Disbursing of loan files from Haryana, Punjab, Chandigarh, Panchkula Branches.

Dispatching cheques to customers in Operations Department.

Verification of Loan Documents of sales team in Personal Loan Department.

Giving data to sales persons for calling and collecting documents from customers.

Approving loan amount of customers through Cibil.

Getting loan files of customers to be disbursed form operations department.

Academic Qualification

Graduate from Panjab University, Chandigarh in 2002

12th from Punjab School Education Board with 1st Division 1999

Technical Qualification

Diploma in Computer Programming from Capital Computers, Mohali in April, 1999 (1 Year).

Diploma in Information Technology, Internet & Web Designing from CEDTI, Mohali in 2001-2002

Computer Exposure

Computer Fundamentals, Ms-Dos, Ms-Windows, Ms-Office (Ms Word, Ms Excel, Ms Power Point, Ms Access), Internet, E-Mail, Overview of Front Page & Image Editing using Photoshop, DBMS Concepts, Tally, Networking Concepts.

Strengths

Hard Working, Dedicated, Honest, Ambitious, Goal Achiever, Team Player

Personal Information

Father’s Name Late Sh. Prem Nath Sharma

Date of Birth 1st May, 1979

Marital Status Married

Nationality Indian

Date:

Place: Mohali (Ajay Sharma)

Contact this candidate