Credit Agricole CIB, London, UK since November ***0

IT Production Service Account Manager (FX/Credit Market/E-trading)

Due to global reorganization, the assignment required application knowledge transfer from application teams (Credit Risk, Forex, Commodities)

Segregating environments and securing all applicative and database server access

Creation and Training of Level 1 and Level 2 Team in Singapore to take back the same level of work from support and production team

SOP (Standard Operative Procedures)

Management of PSS (Problem Solving Sessions)

IT Manager Applicative Support (UK-Paris-Asia-New York Level 3)

Complete reorganization of the Support Teams, Dev teams, and Production Team to split every single tasks and accesses to the right team.

Documenting business flow and technical diagrams

Industrialization of the production, after securing all the environments, getting all tasks running under every server to be lunch by the scheduler, Control M Architect

Defining a level of criticality for all jobs running under the scheduler, defining shouts for those jobs and documentation link for every actions and communication around any failures

Creation of documentation and procedures to follow for those different level teams

Service Center tool, to all business, Support and Infra teams to follow every single request done by everyone. But also release change validation process

Overnight support on London, Hong Kong, Tokyo, Paris, New York applicative and Support business teams

Credit Agricole CIB, London, UK

Project Manager

Upgrade of Control M from 7 to version 8

2003 Windows Obsolescence to 2008 sp2 and 2012 depending on retro-compatibility and hardware support possibilities

deployment of a low latency solution for ETrading market (solace)

DMZ, Murex Upgrade

creation of the off-shore team, L1 and L2, and managed the L3 team based in London and Paris (L1 and L2 where based in Singapore and Bangalore)

IT Audit manager for all Front Office and Back Office applications in London and Paris

Project Manager for Paris, London, New York and Honk Kong project

Lead of the entire reorganization project including: Securitization, Industrialization (Control M), Documentation, etc.

Management of Worldwide projects such as New York and Honk Kong Colocation and Paris infrastructure, deployment of Solace infrastructure worldwide, monitoring solutions review and deployment, break glass account policy, production access, grant access process, etc.

Release Manager

Creation of pre-production environments secured as production to release all the changes, one or two weeks before the production change link with the securitization of the release process

Implementation of release policies with all business teams to release only on the days and numbers agreed with business lines

Lead of all the failover testing; creation of documentation, validation with the support and development team; leading the failover operation planned on all backup sites every year

Update and validation of all production backup environments

Technical Skills: Windows 2003/2008/2012, Unix/Linux, Control M (7 and 8), Outlook, Audit manager, SQL, Oracle, Monitoring tools,F5, load balancer, DMZ…

Natixis, London, United Kingdom March 2008 – November 2010

IT Applicative Support Europe-US-UK-ASIE Level 3

Complete management of production and application administration

Documentation writing

Integration and Improvement of batch Control M

Support of business teams

Daily operational follow up

Technical Skills: Control M, Linux/Unix/Windows

Production Pro-Capital (FORTUNEO), London, UK November 2007 – March 2008

IT Applicative Support Europe-US Level 3

Complete management of production and applications administration

Documentation writing

Monitoring of backups and flows

Daily operational follow up

Monitoring the sheet edge of the platform

Incident Management remedial

Industrialization of the daily operations

Technical Skills: Unix/Linux/Windows

BNP Paribas, Paris, France April 2006 – October 2007

IT Applicative Support BFI CM Unix/NT Level 2

Production monitoring and treatment of incidents related to the activity on Unix/NT (Computers associates TNG scheduler, Reflection, BCR, etc.)

Reporting activity Unix NT

Supports calls and emails from customers for the different International branches

Processing of customer request or re-direct to the departments concerned (entry point of all international applications)

Production release changes

Launching and monitoring of batch

Monitoring of the applications via TNG, NSM

Reporting of the activity

Intervention on the mirror site to validate the software automation and control of the production activity

Technical Skills: Unix/Linux/Windows, Unicenter TNG

CEGEDIM, Paris, France November 2004 – March 2006

Supervisor on computing support

Management of the team and training for new employees

Implementation and follow-up

Customer relations

Technical Skills: Management

Air France, Roissy, France May 2004 – August 2004

Agent for Passerelle Air France (May 2004 till august 2004)

Assistant administrator for network

Technical Documentation of the database

Technical Skills: Management

Charron Inox, Marseille, France June 2003 – August 2003

Computing Internship

Establishing a new business management software

Methodological study of the database and setting up the application development

Technical Skills: UML, Merise

Railrest International, Paris, France May 2002 – October 2002

Steward

Management of international customers

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