Resume

Manager Training

Location:

Bristol, VA

Salary:

69000

Posted:

July 28, 2016

Contact this candidate

Resume:

DONNA BROCK RN, MSN COMMUNITY HEALTH CLINICAL NURSE SPECIALIST

*** ***** ******

BRISTOL, VIRGINIA

CELL PHONE 606-***-****

OBJECTIVE TO FURTHER MY HEALTHCARE CAREER BY ENHANCING MY EXPERIENCES IN THE VARIOUS FIELDS OF MEDICINE.

EXPERIENCE

Involan Hedis Field Review Specialist (Jan 2016 to present)

Hedis Abstractor

Lifestyle Care Inc. ( October 2015 till present)

Care Manager (Humana At Home Project)

Johnston Memorial Hospital (August 2014 till present)

Circulator – Operating Room (PRN at this time)

January 2014 till June 2015

Director of Operating Room – Lonesome Pine Hospital and Mountain View Regional Medical Center

Pikeville Medical Center May 7, 2012 To January 27, 2014

Staff Development Specialist

Train hospital staff, orientation and competency verification

Assure competency by annual training and orientation to specific units.

Ongoing training of staff including competency verifications and updates as well as unit specific training

Develop specific training for nursing staff and other disciplines in the organization

April 26, 2010 to May 4, 2012

Endoscopy Nurse Manager (Gastroenterology Associates of Hazard

Case manage both inpatient hospital setting and office practice

Medical Record Review and Data Abstraction

Quality Assurance / Performance Improvement manager

Work closely with GI physician, do all constultations in hospital setting and manage clients in office practice, including doing plans of care and follow up of all labs/x-rays/ treatment modalities given.

Oversee all Joint Commission Regulations as the practice is JCAHO certified

Assist with insurance companies to assure compliance that eligibility guidelines are met

Responsible for Training all staff on annual competency topics, keeping all JCAHO information up to date and prepare staff for surveys with JCAHO, State, CMS

March 2011 to December 2012 (Worked this as 2nd job during time that I worked for Gastroenterology Associates of Hazard)

Executive Director Commonwealth Care Inc. (Behaviroal Health LTC Facility)

Supportive Community Living facility

Cares for Mental Retardation Patients in and in home setting

Case Manage all clients within agency.

Chart review / Performance improvement / quality assurance review

Oversees agency, including hiring, training and day to day operations for agency.

Train all staff on guidelines pertinent to all state/ federal regulations.

Work with Medicaid, Medicare to assure compliance with all regulations for SCL homes.

Work closely with Board of Directors to manage SCL HOME

Oversee Daily procedures within organization

Develop and coordinate educational offerings for staff

Educate staff on DMR mandatory trainings or provide availability for trainings

Work closely with AA to ensure proper DMR regulations are followed

Assure and oversee hiring and firing of staff and ensure that required trainings are present in personnel files.

Develop and review/revise Policies and procedures for organization

May 2009 to April 2010 (Hazard ARH Medical Center OR)

Endoscopy Nurse Manager / Outpatient Nurse Manager / PAT Nurse Manager

Works closely with day to day running of endsocpy / outpatient / PAT units

Manage budget, hiring, firing, etc

Work closely with OR manager to ensure all regulatory guidelines are followed.

Daily chart audits to assure that regulations are maintained

Performance improvement / Quality Assurance committee

Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

May 2007 to July 2007 Mountain Horizon of Hope SCL HOME (Worked as 2nd position at time working for Endoscopy Nurse Manager- Hazard ARH)

Executive Director (Behaviroal Health LTC Facility) Mountain Horizon of Hope

Work closely with Board of Directors to manage SCL HOME

Oversee Daily procedures within organization

Chart review / Performance improvement / quality assurance review

Case Manage all clients within agency

Develop and coordinate educational offerings for staff

Educate staff on DMR mandatory trainings or provide availability for trainings

Work closely with AA to ensure proper DMR regulations are followed

Assure and oversee hiring and firing of staff and ensure that required trainings are present in personnel files.

Develop and review/revise Policies and procedures for organization

January 2004 to May 2009 Hazard ARH Psychiatric Center

Assistant to Director of Nursing – House Supervisor at times also.

Staff Development Coordinator / Clinical Nurse Specialist

Develops and coordinates educational offerings for psychiatric center nursing staff and medical staff

Develop educational training for client population on various psychiatric topics

Educate staff on all mandatory and other topics as needed

Assist in training staff for mandatory training topics

Work closely with employees to develop education and training for specific diagnosis

Work as house supervisor, supervise all staff within facility on

ongoing basis throughout time of employment at Psychiatric Center

Case Manage clients within agency

Chart review / Performance improvement / quality assurance review

Work closely with and ovesee Performance Improvement program

within the psychiatric center

Develops and coordinates educational offerings in the community on various subjects such as HIV, CPR, ACLS, QPR suicide risk assessment, NVCI, crisis prevention, and other topics as needed

Develop and implement policies and procedures

Assist in implementation and development of recovery mall to Psych Center

Development and implementation of documentation formats for different disciplines in the psych center

Organization and implementation of training for other disciplines within center, such as physicians, social workers, psychologists, therapists, etc.

Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

February 2002 until December 2004 Caney Creek Rehab Complex (Psychiatric Personal Care Home)

Director of Nursing

Duties include

Hiring, orientation and training of all nursing staff

Ongoing training of staff including competency verifications and updates as well as unit specific training

Develop specific training for nursing staff and other disciplines in the organization

Supervision of Nursing Staff

Case Manage clients within agency

Chart review / Performance improvement / quality assurance review

Development of medical contracts for complex

Work closely with residents to develop education and training

Work as building supervisor when needed

Work closely with state licensure and regulations

Work closely with Medical Director & Psychiatric Staff to enhance medical care given to all residents

Monitor infection control practices of employees as well as of residents. ( including developing exposure control plans, immunization and infection reporting processes to local health departments and state agencies)

Scheduling of employees

Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

Develop & oversee budget for Nursing & Dietary Departments

Medical Record Review

Supervise Dietary Department

Develop and oversee Quality Assurance Program

Develop and oversee OSHA Compliance Training Program

Supervise Billing practices for facility (Medicare & Private Payor)

January 2000 –February 2002 Norton Community Hospital

Director of Surgical Services

Direct supervision of 85 FTE’s .

Surgical services at NCH include management of the 16 bed Outpatient Surgery Department, 3 bay PACU unit, Central Sterile Supply ( for O.R. and the remainder of the Hospital), GI Lab, Endoscopy lab, cystoscopy room, lithotripsy unit, and includes 4 main surgical suites.

Responsible for formation of budget for all units listed above.

Have been active participant in ongoing surgical case review as well as peer review for medical staff

Scheduling of monthly work schedule for all units as well as call schedules

Occasionally still work as circulator and recovery room nurse as well as outpatient nurse.

Work closely with APC committee to assure that all medicare/medicaid rules are followed, including new developments on an ongoing basis.

Monitor on an ongoing basis, performance improvement monitors within units and assure hospital-wide monitors are followed.

Monitor units to assure that all safety measures are followed to assure that the units abide by all state, OSHA, and JCAHO, & AOA guidelines. Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

Take administrative call within the organization.

Responsible for formation of policies within all units managed.

Development and implementation of training for all employees.

Work closely with infection control nurse to assure that all mandatory reporting logs such as cultures, Flash logs etc were kept up to date and maintain training for all staff members on infection control process within the OR setting.

For fiscal year 2001 unit performed approximately 3600 OR cases

Responsible for hiring, orientation, and training of all staff members in unit (45 FTEs). This includes annual competency verifications as well as ongoing training on all unit specific topics as well as organizational educational needs.

January 2000 till present Southeast Community College

Adjunct Faculty Member. Have taught classes in the nursing program as well as general elective classes.

September 1999 till July 2000 Norton Community Hospital

Education Coordinator

Duties include development and implementation of educational programs for both staff and patient population.

Development for training and participation in the Medical resident training program including grand rounds, special seminars, clinical rotations, etc.

Trained all staff members on mandatory training issues in infection control processes, including infectious diseases, mandatory culture reporting for various areas as well as infection control mandates from JCAHO and state regulatory bodies.

2000 till present University of Virginia (UVA) at Wise, Va.

Adjunct faculty

Have taught different classes in the BSN and MSN nursing program

Sept 1997 to September 1999 Hazard ARH Home Health Agency

Home Health Supervisor

supervised all home health staff

responsible for assisting with making daily shift assignments for all disciplines

Case Manage clients within the agency

Chart review / Performance improvement / quality assurance review

scheduling of employees work shifts (monthly schedules)

perform medicare/medicaid chart audits

responsible for being knowledgeable of medicare/medicaid and private insurance billing guidelines

take administrative call for agency

perform benchmarking both internally and externally with the Kentucky Home Health Association

Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

monitor and analyze performance improvement projects within the agency and benchmark with other agencies and the HARHMC on integrative PI projects

perform an ongoing safety monitoring system to assure that the agency is following all OSHA, federal and state guidelines

perform monitoring system within the agency to assure that all OSHA, CDC and other infection control guidelines are being followed

oversees infection control program within the agency. Perform monitoring/tracking/trending of all infections in the client population and for the staff. Provide infection control training for the agency.

responsible for all educational offerings within the agency. This entails performing inservices on all topics needed (both mandatory training for corporation and specific training for each discipline), performs all competency training and verification for all employees of all diciplines.

develop new programs within the agency and for the division of home services on new educational offerings both for the agency and the community.

Responsible for keeping CPR certifications up to date within the agency.

Perform HIV training to all employees.

Assisted in developing training for computerized usage while in this agency. The ARH corporation was using the HBOC computer training modules. In this arena I helped to develop and use the clinical packages of the computerized training. This included scheduling modules, lab and x-ray order entry, modules for charting requirements to meet JCAHO, OSHA, State and Federal Regulations. I worked to train the members of my home health staff on the use of this system as well as how to use the computer in general. Many of the workers had limited training on the use of a computer.

1989 - 1997 Jenkins Community Hospital

Director of Nursing

POSITIONS HELD FROM 1989-1997 AT JCH

Education Coordinator

Infection Control Nurse (Employee Health Nurse)

Utilization Review Coordinator

Operating Room Director

Emergency Room Supervisor

Development of Policies & Procedures

1985 – 1989 Whitesburg ARH

Staff Nurse

Intensive Care Unit staff nurse 1985-1989

Emergency Room staff nurse 1987-1989

While performing these duties I floated from ICU to ER and did some work in the operating room/recovery room

Had 6 months experience on the med surg floor when starting my nursing career in 1985

STRENGTHS IN HEALTHCARE

Have many years of experience in healthcare and feel that I have experience in almost all aspects in the medical field.

Strong leadership skills with strong emphasis on education .

Strong Case Management Skills

Well versed and knowledgeable of medicare, medicaid and many third party insurances guidelines for reimbursement.

Have worked closely with OSHA regulations and guidelines and feel that I am quite knowledgeable of the guidelines and how to apply them to many various situations, and different clinical settings. Very knowledgeable on infection control guidelines and issues related to JCAHO requirements as well as state and federal requirements. Well versed in Medicare, Medicaid guidelines as well as CMS guidelines

I feel that I am a strong leader and work well in management with delegation of duties .

I feel that I am have learned over the years how to be assertive and how to use it in the correct manner to motivate the employees, not to antagonize them.

I have worked with all age groups and feel comfortable delivering care to any of the age specific groups.

Strong background in Case Management

I feel that my greatest strengths are working with Joint Commission Accreditation Policies and procedures . I have worked in hospitals that were JCAHO accredited since obtaining my nursing license and have been through many JCAHO surveys.

I have worked closely with COBRA laws and feel very comfortable in the day to day use of these.

I have always enjoyed teaching in all nursing positions that I have held. I have held instructor positions in the nursing programs at two local colleges and have thoroughly enjoyed training employees within my units.

I am a strong believer in education. I have been involved in education of the employees since beginning my healthcare career and feel that both patients and employees are strengthened by a strong education department.

I have been a forerunner in development of many programs thoughout the facilities that I have worked. I have had many experiences which have aided me in my many endeavors and program development is truly one of my strong points.

I feel that my employees have always felt secure working in my areas due to my knowledge and expertise over the areas that I supervised. I have always taken pride to try to know everything about the area that I supervise and strive to learn more about any topic which may arise.

I have a strong working knowledge of computers . I feel that I have a strong background in the use of the computer. I am well versed in Word, Excel, Powerpoint, and many other applications. Have developed many of the forms at the various hospitals that I have been employed. Some of which have been taken by JCAHO inspectors for use in other hospitals.

WEAKNESSES

I have very little experience in OB/GYN. I feel this is the only area within healthcare that I have never had the opportunity to become proficient at..

Overall I feel that I have very few weaknesses in healthcare. I have a varied array of experience and I love to learn how to deal with new situations as they occur.

EDUCATION

University of Kentucky

MSN (Community Health Clinical Nurse Specialist Degree) May 1999

Member of the Sigma Theta Tau Honor Nursing Society

Received the Good Samaritan Scholarship 1997-1999

Graduated Summa Cum Laude

Eastern Kentucky University

BSN Degree (May 1997)

1995 Southeast Community College

Took individual courses to go toward BSN degree in fall 1995.

1983-1985 Morehead State University

Associate Degree in Nursing (ADN) (May 1985)