COTTON CHOU *** Groveland Avenue, Venice, FL ***** 941-***-**** acvx6e@r.postjobfree.com Page 1 of 2

QUALIFICATIONS FOR MANAGEMENT

Possesses an MBA and more than ten years of experience managing operations and finances in startup/entrepreneurial and government environments. Motivated by challenge; excels in providing strategic leadership of corporate direction as well as special project/program initiatives. Adept at solving complex problems, advising decision makers, and communicating solutions to audiences of all levels. Champions collaboration among internal/external stakeholders and customers while empowering team members to meet ambitious goals. Proficient with Microsoft Project/Visio/Office, AutoCAD, ERP, SAS (SAP) EG, Minitab, and other statistical software. Canadian citizen and US Green Card holder. Bilingual: English and Chinese (Mandarin). Expertise spans: Business/Strategic Planning Financial/Budget Analysis Business Case Analyses/Studies Marketing Training/Coaching Policy/Procedure Development Performance Evaluation Lean Six Sigma Methodology Process Improvement Consulting Proposal Preparation Concept/Idea Pitching Public Speaking Contract/Budget Negotiations CAREER TRACK

Bohemian Tea Zone, Ltd. Edmonton, AB

President 2014 to 2016

Founded, owned, and directed a socially responsible company committed to respecting local customs, contributing to the welfare of the local community, and supporting other local businesses as well as charitable and civic events. Managed day-to-day operations, inventory control/supply chain, IT/POS systems, wholesale/retail sales, and marketing. Conducted market research to identify trends and customer expectations. Ensured quality of products provided to customers.

Developed and executed strategic, business, financial, and marketing plans to drive attainment of short and long-term business goals for revenue and profitability.

Created the company s operational policy and quality manual based on ISO 9001:2008 Quality Management System Standards; promoted a Lean organizational culture and business model utilizing Lean/Six Sigma methodology. Government of Alberta, Health Service Division, Acute and Emergency Services Branch Edmonton, AB Manager/Acting Director, Quality Assurance and Continuous Improvement 2008 to 2015 Led the quality team. Trained, coached, and supervised employees of all levels on ISO-QMS, ISO-Quality Audit Standard, and Lean/Six Sigma. Facilitated workshop sessions on leadership strategy/development.

Spearheaded efforts to establish a Centre of Excellence for Acute Care Services along with a strategic framework for acute care; defined vision, mission, objectives, business process maps, policies, strategic plans, and environmental benchmarks (Canada and international).

Applied a Lean system approach to analyze the ministry s management of the Executive Communications Unit and HR Division. Developed and led value stream mapping, Kaizen, 5S, DMAIC, DFSS, pull system, gemba walk, and Lean audit/project design/ management activities to improve business operations. Implemented Six Sigma and statistical methodologies, such as root cause/ regression/capability analyses, ANOVA, FMEA, SPC, and Pareto/Xbar-R charts.

Partnered with the Health Workforce Planning Division and Albert Health Services Health Board to define Lean initiative and policy/ strategic direction for redesigning the division and enhancing program/service delivery.

Consulted on business performance measurement and executed strategic/tactical plans aligned with the government s Results-Based Budgeting (RBB) initiative. Analyzed program/service delivery. Played a key role in developing an over-arching RBB framework and drafting RBB legislation in 2012. Trained and supported ministry staff in applying Lean system thinking to improve business effectiveness and efficiency.

Led the development of a framework, processes, assessment tools, templates, and quantitative/qualitative mechanisms (including KPIs) for monitoring, measuring, and reporting on operational/project/program performance.

Instituted a risk management framework and plan for project/program/service delivery.

Planned and coordinated the Wait Times Initiative World CafØ Summit and the Patient Navigation Symposium in 2011. Government of Alberta, Acute Care and Population Health Division, Acute and Emergency Services Branch Edmonton, AB Acting Director, Transfusion and Transplantation (Organ and Tissue Donation Agency and Registry) 2013 to 2014 Managed unit operations, including defining priorities, clarifying roles/responsibilities, and overseeing the planning and development of business programs/activities. Outlined a branch/unit strategic business plan and organizational structure to facilitate goal attainment. Prepared financial forecasts/reports and verified/validated estimated versus actual program utilization metrics, quarterly/annual budgets, required payments, and surplus.

Built unit capacity and a culture of organizational learning, inspired a shared vision, empowered others to act, modeled appropriate behavior, and coached/mentored staff to augment their skills in public policy development.

Controlled an annual transfusion program budget of $160M and represented the Government of Alberta to negotiate with Canadian Blood Services on program service deliveries and budget distributions.

Led the development and implementation of Bill 207, which established an online consent to donate organ and tissue registry along with a single Organ and Tissue Donation Agency external to the regional health authority: COTTON CHOU 901 Groveland Avenue, Venice, FL 34285 941-***-**** acvx6e@r.postjobfree.com Page 2 of 2 Government of Alberta, Acute Care and Population Health Division, Acute and Emergency Services Branch Edmonton, AB Acting Director, Transfusion and Transplantation (Organ and Tissue Donation Agency and Registry) 2013 to 2014

Collaborated with cross ministries and other key stakeholders (NGOs, foundations, associations) to design the necessary policy, accountability, management system, and performance evaluation framework to support the legislative amendments. Produced final stakeholder consultation reports, legislature documents, budget analysis, and various media releases.

Created the agency as a Lean organization, including instituting a QMS based on ISO 9001:2008, identifying needed financial/non-financial resources, and developing performance measurement/reporting systems. Government of Alberta, Environment Assurance/Monitoring Programs and Quality Management Edmonton, AB Quality Management Specialist 2007 to 2008

Provided high-level consultative services in a governance model focused on developing policy/strategy and implementing QMS/EMS and internal audit within departments and program/service areas. Advised on applying a controlled, consistent approach to overseeing the quality, audit, monitoring, accountability, and tractability of environmental management. Trained all staff at all levels on the financial implications of QMS, audit standards, Lean/Six Sigma, and cost of quality.

Worked with the HR Director to plan, design, and develop a departmental healthy workplace framework using National Quality Institution of Canada Public Service Standards as a guide to achieve organizational excellence.

Established and administered regulatory and non-regulatory mechanisms to provide a QA/QC operating framework, policy, and strategy to attain desired outcomes for environmental performance.

Partnered with multiple divisions to create a strategic direction and governance model for an Organizational Learning Secretariat, Project Management Office, Performance Management, and Continuous Improvement initiative.

Proposed a QMS governance model, accountability, HR, and unit policy for the Quality Management Business Unit and Quality Council. IBI Group Edmonton, AB

Senior Consultant/Project Manager/Architect 2005 to 2007 Provided project management for architectural planning, design/code reviews, construction administration, and commissioning. Initiated, performed, and led surveys, focus group studies, economic impact analyses, trend analyses, risk management, financial pro-formas, cash flow analyses, forecasting, and other financial analyses (NPV/IRR, ROI, ROA). Supported the QMS for internal business operations.

Developed innovative solutions for short- and long-term accommodation plans and project lifecycle analyses aligned with clients business plans and strategies.

Led and provided quality control for engineering documents for the development of Suncor Energy s Firebag3 Oil Sand Administration Complex and Auxiliary Building. Analyzed facility space needs and requests as well as overall capital and operational cost impact. Created a quality control manual for records and documents. Prepared a business case and proposal, working with aboriginal communities to resolve complex resource management issues. Finegold Alexandra Architecture & Other Architectural/Engineering Companies. USA & Canada Internship/Project Designer of Architectural Planning and Design 1997 to 2005 CREDENTIALS

Master of Business Administration in Management, University of Hertfordshire, UK Vancouver Island University Campus, BC Bachelor of Architecture, Wentworth Institute of Technology, Boston, MA Member: International Register of Certification Auditors (IRCA); American Society for Quality (ASQ); Alberta Architecture Association (AAA) Certified Lean Six Sigma Master Black Belt (CLSSMBB) Certified Lean Six Sigma Black Belt (CLSSBB) Lean/Design for Six Sigma (DFSS) Certification QMS 2008 Lead Auditor Training Certified QMS 2008 P. Auditor-IRCA, UK QMS Management Representative Certification-ASQ Project Management/Project Lifecycle Training Certification-ASQ Official Trainer Instructor for Lean Six Sigma Learning Sessions-Government of Alberta Learning Centre Policy Cycle Development Training SAS (SAP) EG Enterprise Training Certification Process Improvement and Change Management Training Certification-ASQ Cost of Quality Training Certification-ASQ Modern Risk Management Training Certification-QMI, ASQ

Author: Organization Change and Excellence and Complex Adaptive System Management Theory, Canadian Institution of Management

(CIM) - Edmonton Chapter, January 2006 Newsletter

Guest Speaker: Wentworth Institute of Technology, Boston, MA, 2002

Guest Speaker: New England-China Scholar and Student Academic Forum, Massachusetts Institute of Technology (MIT), Boston, MA, 1997

Exhibitor: Professional Architectural Exhibition, Phenomena of Chaos - Architecture and Colorism, Boston Public Library, Boston, MA, 1997

Contact this candidate