Resume

JERRY SUMMERS

*** ***** **** *****, ********* 3A Fort Lauderdale, Florida 33309

954-***-**** acvx69@r.postjobfree.com

DISTRICT MANAGER

Highly accomplished business leader in retail operations and management, with more than 20 years of experience in sales, customer service, and business management. Demonstrated track record of building high-performing sales operations from the ground up, including establishing the processes and procedures necessary to provide outstanding customer service and attract new clientele. Committed to creating a customer-centric environment that provides a positive experience and generates repeat business. Renowned for turning around underperforming operations to restore profitability and drive process efficiency. Repeatedly commended for breaking sales records. Strong team leader, coach, and mentor guiding personnel to achieve success. AREAS OF EXPERTISE

Business Leadership Retail Management District Operations Team Building & Leadership Strategic Sales Planning Customer Service Management Staffing & Scheduling Store Management Profit & Loss (P&L) Merchandising Inventory Ordering & Purchasing Budgeting Business Turnaround Staff Coaching & Development Revenue Generation Process Optimization PROFESSIONAL EXPERIENCE

KWIK STOP LLC, West Palm Beach, Florida 2008-2016 District Manager

Recruited into a key leadership role over a failing district to achieve a dramatic turnaround and revitalize sales; brought the district back from the brink of shutdown to restore 9 stores to a prominent position in the local market. Implemented an aggressive recovery strategy that involved completely reorganizing and refreshing the management, sales, and customer service teams, including making tactical decisions regarding performance-based termination and new hires. Introduced higher standards of customer service, cleanliness, and leadership by example. Fostered an environment of communication and collaboration.

Selected Achievements:

Transformed 9 stores that were bleeding money into stable, sustainable profit generators.

Cut 28% of payroll costs through tight control over staffing and performance management, resulting in zero overtime.

Introduced 30% inventory control through training store managers on P&L and proper merchandising.

Drove 26% aggressive, rapid growth in store sales.

Provided excellent training to Store Managers on cleanliness and delegation of tasks.

Dramatically boosted employee morale by providing clear, structured leadership with a strong central focus on performance and customer service.

Eliminated 70 non-performing store managers and associates to recruit a stronger talent pool capable of managing cash and inventory control.

CORAL SHORES REALTY, INC., Fort Lauderdale, Florida 2004-Present Realtor

Partner with buyers and sellers to oversee the sales lifecycle, acting as a key resource and advisor to clients in managing transactions, achieving core goals, and overseeing all paperwork, legal activity, and communications. Maintained a high standard of transparency and accountability, with excellent ethics and customer relationship management. Completed and submitted paperwork as needed. Leveraged consultative relationship management to achieve customer satisfaction. Monitored area markets to remain current on available properties and options. Selected Achievements:

Gained a position in the top 10 producers out of over 1,000 realtors.

Maintained a 100% completion rate on all paperwork submitted for each transaction. Resume

JERRY SUMMERS

Page 2

954-***-****

acvx69@r.postjobfree.com

NATHAN’S TCBY, Fort Lauderdale, Florida 2000-2004 General Manager

Directed daily restaurant operations for a high-volume location, with authority over all customer service, food preparation and service, staffing and staff scheduling, and kitchen operations. Managed daily store opening, closing, documentation, and banking. Purchased, ordered, and maintained food inventory. Established and upheld standards of in-store cleanliness. Fostered an environment of communication and collaboration. Selected Achievements:

Boosted sales by 24% through outstanding customer service and leadership by example.

Eliminated 20% of food costs through targeted buying decisions and cost control.

Cut payroll costs by 26% through skillful scheduling and staff optimization.

Ensured profitable monthly P&L by controlling controllable expenses by 30%.

Recognized with multiple awards for the cleanest store in the region. LANGFORD ENTERPRISE dba SHONEY’S, Lafayette, Indiana 1996-2000 District Manager

Led operations and profitability for a total of 5 multi-unit full-service restaurants throughout the district. Built a culture of excellence centered around customer service, food quality, and cleanliness. Communicated with restaurant General Managers on monthly P&L reviews. Promoted compliance with proper sanitation and food handling procedures. Aligned GM performance with new trends. Monitored and managed staffing in all food prep and service areas. Selected Achievements:

Dramatically improved sales, rising 14% week-over-week on a steady basis until each restaurant became a high- demand location with 60 minute waits on the breakfast and food bars.

Skillfully managed performance levels for each restaurant, resulting in consistent bonuses for all.

Improved performance consistency via surprise inspections on store cleanliness and food temperatures.

Motivated employees through recognition and commendation of better performance. FORMAL EDUCATION

Bachelor of Arts in Business Management (Minor: Hotel, Restaurant & Hospitality Management) Vincennes University – Vincennes, Indiana

PROFESSIONAL DEVELOPMENT

Licensed Real Estate Sales Agent – Gold Coast Real Estate School Cosmetologist License – Rudae’s Beauty School

Resume

JERRY SUMMERS

115 Royal Park Drive, Apartment 3A Fort Lauderdale, Florida 33309 954-***-**** acvx69@r.postjobfree.com

Dear Hiring Manager:

As a talented retail operations leader with exceptional experience as a district manager and store operations director, I believe my qualifications would make me an exceptional fit for the open management position with your company. Throughout my career, I have been the driving force behind building highly profitable operations with a strong focus on customer service excellence, sales growth, and new business development; my leadership and introduction of best practices have been instrumental in building some of the strongest stores in widespread regions, with repeated awards for performance and staff morale.

In addition, I have turned around underperforming business units to achieve significant profitability, with an outstanding track record of optimizing existing process structures and store teams to deliver above and beyond the standard. Highlights of my achievements:

Transformed 9 stores that were bleeding money into stable, sustainable profit generators.

Cut 28% of payroll costs through tight control over staffing and performance management, resulting in zero overtime.

Introduced 30% inventory control through training store managers on P&L and proper merchandising.

Drove 26% aggressive, rapid growth in store sales.

Provided excellent training to Store Managers on cleanliness and delegation of tasks.

Dramatically boosted employee morale by providing clear, structured leadership with a strong central focus on performance and customer service.

Boosted sales by 24% through outstanding customer service and leadership by example.

Eliminated 20% of food costs through targeted buying decisions and cost control.

Cut payroll costs by 26% through skillful scheduling and staff optimization. For more information, please review my resume; I’d be happy to speak with you regarding the position, and look forward to hearing from you soon. Thank you for your time and consideration. Sincerely,

Jerry Summers

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