Post Job Free

Resume

Sign in

Customer Service Manager

Location:
India
Posted:
July 30, 2016

Contact this candidate

Resume:

Page * of *

Resume Pooja Sharma

RESUME

PERSONAL DATA

• NAME POOJA SHARMA

• ADDRESS 6/4/8, BANER ROAD, BALEWADI, PUNE, INDIA

• PHONE +91-735*******

• EMAIL acvx61@r.postjobfree.com

• NATIONALITY INDIAN

• DATE OF BIRTH 20 AUG 1988

• GENDER FEMALE

• STATUS SINGLE

PROFESSIONAL EXPERIENCE

• DATE SINCE JULY 2014

• PROJECT TITLE EXPORT IMPORT/LOGISTICS MANAGER AUTOMOTIVE INDUSTRY

• COMPANY TATA CUMMINS PRIVATE LIMITED, INDIA (ASST.MANAGER)

• FIELDS OF ACTIVITY EXPORT IMPORT & LOGISTIC MANAGEMENT EXPORT PROMOTIONAL SCHEMES

VENDOR DATABASE DEVELOPMENT & MAINTENANCE

• GAINED SKILLS BUSINESS KNOW HOW: ENGINE MANUFACTURING OVERVIEW VENDOR MANAGEMENT: VENDOR DATABSE OPTIMIZATION

SYSTEM KNOW HOW: ORACLE, BACKUP & ARCHIEVING

SOURCING & PURCHASING: DISPTACH & RECEIVING, VENDOR DEVELOPMENT, NEGOTIATION, ORDER MANAGEMENT

LOGISTICS MANAGEMENT, CUSTOMS CLEARANCE PROCEDURE. SUPPLYCHAIN, EPCG, MEIS, IMPORT BENEFIT SCHEME,

DUTY DRAWBACK, IMPORT LICENSE REGULARISATION, LETTER OF CREDIT M MECHANISM, INCOTERMS

Page 2 of 5

Resume Pooja Sharma

• ADDITIONAL DETAILS In this project I am Assistant manager and responsible for whole Indirect purchasing, export and import. The major task is to build a flow to import required CAPEX and regular machinery parts and Raw Material for production continuity and CAPEX and export of Finished items to customers. My task is to process the Indent of Export or Import and by implementing my negotiation skills to Develop Logistics channel at most optimised and cost efficient way Tracking of cargo till Destination and then custom clearance process. Furthermore to assess the possibilities of availing promotional benefits as Foreign trade policy on every export and Import.

• DATE SINCE JULY 2012-JUNE 2014

• PROJECT TITLE PROCESS EXPERT –SHIPPING INDUSTRY

• COMPANY MAERSK INDIA PVT LTD (PROCESS EXPERT)

• FIELDS OF ACTIVITY SHIPPING, CUSTOMER SERVICE,LOGISTICS

• GAINED SKILLS BUSINESS KNOW HOW: SHIPPING INDUSTRY OVERVIEW SYSTEM KNOW HOW: REAL TIME VESSEL TRACKING BACKUP & A ARCHIEVING, MAILING SYSTEM,

CUSTOMER SERVICE, PORT OPERATIONS, LOGISTICS COORDINATION V VESSEL RECONCILLIATION,

• ADDITIONAL DETAILS In this project I was in role of process expert and responsible for Customer Request regarding shipments’ order and vessel recon. My major task was to do vessel reconciliation for Space and slot a allotment for TEUs/FCL, Containers electronic Booking and to assist c c customers through mails and calls with focused and customer r oriented approach for queries resolution regarding DO release, Bill of a Lading Telex release, Tracking, vessel slot booking and Detention & e demurrages calculation for Import & export shipments.

• DATE SINCE JAN 2011- JULY 2012

• PROJECT TITLE PROCESS ASSOCIATE –PURCHASE & RECEIVE MATERIALS

• COMPANY SRF LIMITED (PROCESS ASSOCIATE)

• FIELDS OF ACTIVITY OCEAN IMPORT

LOGISTICS ARRANGEMENT, ORDER DISPTACH & RECEIVING

CUSTOM CLEARANCE (SEZ SPECIALIZATION)

• GAINED SKILLS BUSINESS KNOW HOW: PLASTIC FILMS MFGG.OVERVIEW SYSTEM KNOW HOW: ORACLE PURCHASING MODULE

MAILING BACK UP & ARCHEIVING

EMERGENCY PROCUREMENT, OCEAN FREIGHT NEGOTIATION

DATA ANALYSIS PROJECTS.

• ADDITIONAL DETAILS In this project I was Process associate and was responsible for Regular indent processing through Ocean Import and custom Under compliance of SEZ rules.

Page 3 of 5

Resume Pooja Sharma

In this role I was responsible for import of machinery parts and Chemicals and SEZ clearance and detention free material inward. I was also responsible for costing analysis and MIS reporting and Expertise in emergency procurement.

• DATE SINCE SEP 2009- JAN 2011

• PROJECT TITLE Sr. EXECUTIVE –CUSTOM CLEARANCE

• COMPANY ITS IMPEX PVT LTD (Sr. EXECUTIVE)

• FIELDS OF ACTIVITY CUSTOMS CLEARANCE SEZ/NON SEZ LCL/FCL IMPORT & EXPORT,AIR LOGISTICS MANAGEMENT, FREIGHT FORWARDING

• GAINED SKILLS BUSINESS KNOW HOW: FREIGHT FORWARDING OVERVIEW CUSTOMS CLEARANCE, TRADE BENEFIT, PROMOTIONAL SCHEMES, HIGH SEAS SALE SHIPMENT

• ADDITIONAL DETAILS In this project I was responsible for handing customer’s request of Regular LCL AND FCL Import and export freight forwarding services Custom clearance arrangement at ICDs and cost effective LCL cargo co- loading transport arrangement for vessel loading and to arrange best available sailing schedule for cargo.

• DATE SINCE OCT 2008- AUG 2009

• PROJECT TITLE TRAINEE

• COMPANY LCL LOGISTIX INDIA PVT LTD

• FIELDS OF ACTIVITY LCL/FCL IMPORT & EXPORT,AIR/SEA LOGISTICS MANAGEMENT, FREIGHT FORWARDING

• GAINED SKILLS BUSINESS KNOW HOW: FREIGHT FORWARDING OVERVIEW COLOADING ARRANGEMENTS FOR LCL, RFS/SOB/TELEX/EXPRESS BILL OF LADING, CUSTOMER SUPPORT.

• ADDITIONAL DETAILS In this project I was working as Trainee and was responsible for Documentation, bill of lading release, delivery order release. Handling customer’s request of shipments, vessel sailing schedule Regular LCL AND FCL Import and export freight forwarding services Custom clearance arrangement at ICDs and cost effective LCL cargo co- loading transport arrangement for vessel loading and to arrange best available sailing schedule for cargo.

Page 4 of 5

Resume Pooja Sharma

SCHOOL &

PROFESSIONAL EDUCATION

• DATE SINCE JUN 2007 - JULY 2009

• INSTITUTION INTERNATIONAL INSTITUTE OF FOREIGN TRADE

• POST GRADUATION MASTERS IN FOREIGN TRADE (INDORE UNIVERSITY)

• GAINED SKILLS PRINCIPLES OF BUSINESS ADMINISTRATION,EXPORT POLICY PROCEDURES AND DOCUMENTATION, IMPORT MANAGEMNET

INTERNATIONAL FINANCE MANAGEMENT & EXPO PRICING & INCENTIVES GLOBAL MARKETING, LOGISTICS, PUBLIC RELATIONS, FOREIGN EXCHANGE INCO TERMS AND TRADE PAYMENT MECHANISM, ENTERPRNEURSHIP & MANAGERIAL ECONOMICS, GLOBBAL BUSINESS LAWS, INTERNATIONAL TRADE THEORY

FRENCH LANGUAGE

• DATE SINCE JUN 2004 - JUNE 2007

• INSTITUTION MMV COLLEGE

• POST GRADUATION BACHELORS IN COMPUTER APPLICATIONS (CSJM UNIVERSITY)

• GAINED SKILLS ENGLISH LANGUAGE,POLITICAL SCIENCE,ENVIRONMENTAL STUDY COMPUTER APPLICATION

DATABASE MANAGEMENT

PROGRAMMING LANGUAGES: FOXPRO, C,C++,

DATABASE: ORACLE, MS SQL

TCP/IP, MAILING, BACK UP, ARCHIEVING, MS OFFICE, INTERNET APPLICATION

• DATE SINCE JUN 2003 - JULY 2004

• INSTITUTION K.K COLLEGE

• POST GRADUATION HIGHER SECONDARY SCHOOL (U.P BOARD)

• GAINED SKILLS ENGLISH,EDUCATION,ECONOMICS

• DATE SINCE JUN 2001 - JULY 2002

• INSTITUTION K.K COLLEGE

• POST GRADUATION HIGH SCHOOL (U.P BOARD)

• GAINED SKILLS ENGLISH,MATHEMATICS,SCIENCE,SOCIAL SCIENCE HINDI, SANSKRIT

Page 5 of 5

Resume Pooja Sharma

PERSONAL SKILLS &

COMPETENCE

• NATIVE LANGUAGE HINDI: PERFECT

• OTHER LANGUAGES ENGLISH: PERFECT

FRENCH: ELEMENTARY

• ACHEIVEMENTS & SIX SIGMA TRAINING CERTIFIED

CERTIFICATION First Project closed in Green-

Project topic: “Vendor database optimization by 10% without affecting Supply.”

Second project ongoing

Project Topic: “Redesigning process of Ocean Import movement from Port to ICD to avoid demurrages & detention due to delay in Road Transit.”

• OTHER INFORMATION USP: Quick Grasper and Observer, Effective Communication,Negotiation Skills.

DESIRED JOB

• TYPE OF EMPLOYMENT REGULAR EMPLOYEE OR CONTRACT

• AVAILABLE FROM 01 MONTH NOTICE PERIOD FROM PRESENT JOB

• DESIRED POSITION(s) Deputy Manager, Manager, Team Leader

• DESIRED FIELD OF

ACTIVITY LOGISTICS, MANUFACTURING EXPORT-IMPORT,

SUPPLY CHAIN, SOURCING, PURCHASE.

• MOBILITY HIGH

• ASSIGNMENT LOCATION USA, UK, SINGAPORE, MALAYSIA, GERMANY,SOUTH AFRICA Page 6 of 5

Resume Pooja Sharma

Overview 1: PERSONAL CAREER

The following diagram displays an overview of the professional experience given in the resume(schooling in Grey & professional experiencein Orange color) in chronological order.



Contact this candidate