Gamal Hosni Mohammed Ali

B.Sc. qualified – Experienced & Professional

PERSONAL INFORMATION

Nationality : Egyptian.

Date of Birth : 20th, Sep, 1980.

Gender : Male.

Marital Status : Married.

Military Status : Finished.

acvx26@r.postjobfree.com

KSA Mobil No. : +966-**-***-****

Egypt Mobile No : 002-01000758175

OBJECTIVE

Looking forward to achieve a challenging position in a multinational or a local remarkable organization leading to a well-planned career that matches my hopes and objectives in learning, developing and promoting to respectable levels throughout my career path.

QUALIFICATIONS

Elmansoura University, Faculty Of Engineering . . .. . . . . . . . . May 2002

Bachelor's Degree in Mechanical Power Engineering

General grade: Good.

Graduation Project:

Project Title: “Water Treatment Plant And the Net Work Distribution System ".

Graduation Project: Excellent.

Experience

Jun. 2014 – Present:

Company: Zahid Tractors & Heavy Machinery Co. Ltd.(Dealer of Caterpillar Eqt. KSA ).

Position: Rental Service Manager ( Workshop and field ).

Central Region (Riyadh).

Principal Accountabilities:

- Responsible for the overall Regional Service annual budget and obtain results that

reach or exceed the budget parameters.

- Develop and agree the personal objectives of key Service staff within the Region to

achieve their section's budget and targets.

- Foster good customer relations to ensure continuous work flow through the

Region's facilities.

- Ensure that individual facilities have the required skilled and experienced personnel

to meet their budget and objectives.

- Ensure that all warranty claims against a manufacturer are dealt with in

accordance with guidelines laid down by the concerned manufacturer.

- Assess Regional training requirements to ensure staff have the required skills to

efficiently effect repairs on current and new equipment operating within the Region.

- Evaluate present and future vehicle, tooling and capital equipment requirements in

order to meet market demands and ensure that said equipment is kept in good

condition.

- Create an environment in which personnel are encouraged to contribute to the

development of the Service Department and their own careers.

- Ensure that all staff are familiar with and use the Electronic Quality System to

achieve continuous improvement in the service offered to the customer.

To follow company’s EHS policies and procedures in all work related activities.

Ensure the safety of his subordinates and ensure their compliance with established safety policies, procedures and practices.

Supervises:

Field Service supervisor

Workshop supervisor

CWS supervisor

Service Controller

Mar. 2011 – Jun.2014:

Company: Zahid Tractors & Heavy Machinery Co. Ltd.(Dealer of Caterpillar Eqt. KSA ).

Position: Rental Field Service Supervisor.

Central Region (Riyadh).

Principal accountabilities:

Supervise and control the Technicians in the Rental Field in order to efficiently carry out equipment repairs.

Ensure that all Local Purchases and Repairs are with competitive prices and from reputable local suppliers.

Ensure that all equipment required quotations are complete and accurate and that Parts orders are administered with total and meticulous control.

Schedule work flow with manpower and Parts availability to meet levels of competence and turnaround time requested by the Workshop Manager.

Be willing and capable of passing on my skills to Trainees under my supervision, in line with my Department’s Traineeship program, or be receptive of being trained in coaching and assessing in the workplace.

In conjunction with the Service clerk, ensure WOT is updated, Service and other related reports, literature, documentation, are all well maintained and issued in a timely and organized fashion, to the proper destination.

Responsible for the regular checks of tools and timely maintenance of Rental Field Service vehicles.

Perform the duty of Field Service Technicians, as & when necessary.

Ensure good customer relations and an open line of communications between Service staff and customers' Operators and personnel on the site.

Suggest & recommend improvement for Service procedures to Management.

Ensure the safety of his subordinates and ensure their compliance with established safety policies, procedures and practices.

Jun. 2010 – Feb. 2011

Company: MANTRAC .( Dealer of Caterpillar Eqt. Egypt ).

Position: Acting As Field Service Supervisor.

Principal accountabilities:

- Provide prompt and efficient field response to customer's warranty needs on new product in the warranty period, liaising with Sales Department.

- Through correct scheduling of manpower, meeting customer needs and generating new business for revenue repairs on CAT represented product.

- Conduct all field service activities in accordance with Company policy regarding finance, warranty guidelines and Service Department terms and conditions.

- Responsible for profitability and financial performance of field service cost center.

- Liaise with Sales Department to arrange commissioning, where required, on new product in the field.

- To follow company’s EHS policies and procedures in all work related activities.

- Ensure the safety of his subordinates and ensure their compliance with established safety policies, procedures and practices.

Mar. 2006 – Jun. 2010

Company: MANTRAC .(Dealer of Caterpillar Eqt. Egypt).

Position: Field Service Engineer.

Principal accountabilities:

- Troubleshoot and repair failures in the safest, quickest possible manner.

- Make overhauling for engines & transmission and hydraulic pumps and motors

- Evaluate Parts for re-usability.

- Order Parts using correct and current micro-fiche etc.

- Write Service or Job Reports on each job.

- Maintains good customer contact and relations.

- Uses special tools in a safe respectful manner, reporting any damage or breakage immediately to his supervisor.

- Observe Company and safety rules at all times.

May. 2004 – Feb. 2006

Company: Arab Development And Trading Company (Dealer of international trucks in Egypt)

Position: Field Service Engineer.

Job Description:

Mechanical failures troubleshooting & solutions for International Trucks.

.

COURSES & CERTIFICATS

Course in Basics Diesel Engine from Mantrac Learning Center.

Course in Fuel Systems (Mechanical & MEUI & EUI & HEUI and Common Rail) from Mantrac Learning Center.

Course in Basic of Hydraulic and all Hydraulic systems from Mantrac Learning Center.

Couse in Hydraulic Excavators System from Mantrac Learning Center.

Course in Wheel Loaders System (Hydraulic, Transmission and Power Train) from Mantrac Learning Center.

Course in Management Soft Scales and Customer Satisfaction From Mantrac Learning Center.

Course in Failure Analysis from Mantrac Learning Center.

Course in Effective Supervisory & Management Skills from Zahid Learning Center.

Course in Material Handling Machines (JLG & Telescopic Handlers) from Zahid Learning Center.

Membership of Saudi Council of Engineers (SCE) . . . . . . . . . 2011 .

SKILLS

Computer Skills:

Windows operating system

Microsoft Office

AUTOCAD drawing program (2D).

Languages Skills:

Arabic mother tongue.

Fluent in English both in writing skills and verbally.

ADDITIONAL INFORMATION

Driving License: Egypt & KSA .

REFERENCES FURNISHED UPON REQUEST

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