OBJECTIVE

Obtain a challenging position in Panama City, FL area as an office administrator, or as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.

CORE QUALIFICATIONS

Excellent Interpersonal Skills and tremendous team player

Very strong computer productivity software skills

Problem solving and resolution skills to ensure satisfied customers

Comfortable with complicated calculations

Excellent financial research skills

Detail oriented with strong multi-tasking and negotiation skills

Strong team player or able to work independently

Computer experience in Microsoft Word, Excel, Outlook, Power Point, etc.

Secret clearance in-active

PROFESSIONAL EXPERIENCE

Apr 2014 -Jul 2016 Administrative Assistant, Executive Travel Services, VA

Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system.

Answered telephones and transferred calls to appropriate staff members.

Sorted and distributed incoming communication data, including faxes, letters and emails.

Monitored and maintained the organization’s website.

Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

Organized the scheduling of meetings, conferences, and events; distributed minutes for them.

Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

Sep 2013 - Mar 2014 Data Entry Clerk, Randstad, VA

Performed general data entry using SAP, Microsoft Excel and Word.

Input data into a variety of computer programs with pace and correctness.

Performed a wide variety of secretarial tasks in support of the business

Assisted Accounts Payable and Accounts Receivable personnel with billing, invoicing, filing and mail.

Assisted in processing shipments.

Sep 2011 - Jul 2013 Senior Clerk/Administrative Assistant Image Services Staffing, VA

Provide administrative support for multiple Program Managers.

Prepared status reports and metrics used by senior management and planning teams to support active/assigned ship repair contracts.

Filed, scanned and data entry of numerous reports and documents.

Formatted and compiled cost variances for ship repair superintendents and program staff to support customer submittals.

Maintained various logs using Microsoft Excel and BAE Systems software program (IMS) for Purchase Order Requisitions and Condition Found Reports.

Prepared presentations, documents, and maintain calendar. Scheduled and set up conference rooms for meetings.

Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.

Maintained the office database – retrieved and organized information for individual employees and clients

Dec 2003 – Dec 2010 Travel Specialist (Contracting), Naval Surface Warfare Center Carderock Division, Norfolk, VA

Served as Defense Travel Administrator (DTA) for the Defense Travel System (DTS) performing system administration set-up, maintenance and training.

Provided project management support DTS and TOPS.

Created travel authorizations and assisted in travel voucher creations for Naval Surface Warfare Center Carderock Division, Norfolk Detachment for approx. 150+ Government Personnel.

Troubleshooter for issues with travel authorizations and vouchers for proper reconciliation.

Served as liaison between engineers, technicians and management personnel and external government agencies and private industry for the purpose of exchanging information, providing support, solving problems and facilitating government travel in support of the Detachment’s technical programs and projects.

Served as a liaison with Travel Card Coordinator, and assist engineers, technicians and managers with issues associated with travel voucher and reimbursements.

Developed and prepared status reports and metrics to be used by management for budget development, workload analysis and process improvement.

Supported Security Manager in the process of foreign travel and supply proper forms to travelers for passports and foreign travel authorizations.

EDUCATION AND TRAINING

Microcomputer Information Management, AAS, Bryant & Stratton College – Virginia Beach Campus

Defense Travel System, Northrop Grumman

Defense Messaging System, Trained via US Navy Contractor

Contact this candidate