Susan Finch

**** ******* ****** 850-***-****

Fredericksburg, Virginia 22401 acvwy8@r.postjobfree.com

SENIOR HEALTH CARE ADMINISTRATION

Summary

Seventeen years of providing administrative services to leading medical facilities throughout the country. Recognized for building teams that meet all operational and medical requirements in compliance with federal and state mandates.

Acknowledged for skills and expertise in:

Physician Services Contract Administration Marketing of Facilities

Budget Controls Clinic Management Medical Records

Medical Coding Database Analysis Documentation

Knowledgeable with the following agencies:

OSHA Requirements TRICARE JCAAHO/JTC Inspection State Laws

ICD-9/10 Codes HIPAA Workplace Ethics Security

Education

MBA, Health Care Administration, Strayer University, Deans List

B.A., Health Care Management, Wayland Baptist University

CPR Certified-holds a Secret Clearance

Career Chronology

Healthcare Administrative Manager 2014-2010

DiLorenzo TRICARE Health Clinic

Managed a medical clinic under control of Walter Reed National Military Medical Center, Pentagon, with a staff of 30 to provide the administration necessary for doctors, military members, civilians and private contractors to perform all required services and responsibilities.

Prepared and maintained over 11,000 medical records.

Managed the individual patient flow, schedule, and staffing to support doctors.

Prepared the clinic for all inspections with zero discrepancies.

Reviewed organizational policies, procedures, systems, and objectives for competences, accuracy and compliance with regulations.

Protected the security of medical records to ensure that security and confidentiality is maintained.

Instrumental with applying Patient-Center Medical Home standards to the clinic and delivering the staffing and instruments to accomplish the proper standards.

Curriculum and Evaluation NCOIC 2006-2010

Ft. Sam Houston

As Unit Training Manager, responsible for all Air Force personnel for the Defense Medical Readiness Training Institute.

Processed over 89,700 student surveys for all medical departments.

Taught over 300 students including courses in CPR, PHITLS, CBRNE, Joint Medical Planning tool and Tactical Combat Causality Care Course.

Medical Administration 2001-2006

Eglin, Air Force Base

Provides administrative support for monitoring and coordinating staff actions across all functional areas.

Reviewed, evaluated, and maintained current data systems including office files and correspondence for accuracy and recommended corrective action where necessary to ensure compatibility with service requirements.

Identified and resolved systemic and organizational problems associated with administrative services related to other organizations and our mission.

Part of a team to test administration technology that has been adopted into the Patient-Care Medical Home.

Administrative Assistant 1998-2001

Elmendorf, Air Force Base

Managed the administration of TRICARE and coordinated with clinic patient advocate to

resolve customer concerns to achieve customer satisfaction.

Maintained all scheduling for pre-operations and operating rooms, along with post-operative appointments.

Entered all appointments and schedules into the hospital database.

Oversaw the operations at the front desk which processed over 6,700 patient monthly inputs and requests.

Streamlined the patient process by 35% and reduced costs through improved technology input.

Rules/Laws/Regulations

Applied the applications of State and Federal Laws that govern discrimination, sexual harassment, and EEO ensuring that the employers and employees’ rights were met. Developed and revised policy directives, plans, and operational materials in a Joint Service environment. As Urinalysis Program Coordinator, processed over 900 samples in accordance with current Department of Defense and joint regulations in support of the zero tolerance drug policy with the Department of Defense.

Additional skills

Expert-Level proficiency with: Microsoft officer XP Software Suites including MS Word, PowerPoint, Excel; Photo suites software; numerous databases; and Accounting Systems; office equipment and office procedures.

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