OBJECTIVE:

To secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.

HIGHLIGHTS:

* *****’ experience in customer service.

3 years’ experience in human resources.

Great training and leadership skills.

Strong interpersonal, multi-tasking, organization and communication skills.

Proficient in Microsoft Suite.

Knowledge of Taleo, Kenexa, Lawson, Lotus Notes and iVantage.

EXPERIENCE:

FOREVER 21, Willow Grove, PA

Assistant Manager April 2016 – Current

Schedule interviews for possible new hires.

Train staff to deliver outstanding customer service.

Motivate employees to improve morale, performance, and store revenue.

Greet and assist customers to satisfy their needs.

Address customer inquiries and resolve complaints.

Create daily goal sheets that guided management and associates on that day’s sales expectations.

Perform opening and closing duties.

OLD NAVY, Wynnewood, PA

Hiring & Training Manager November 2010 – April 2016

Scouted potential employees through Taleo hiring system.

Performed background check on potential employees.

Conducted orientation sessions and organized on-the-job training for new hires.

Trained new hires to perform cross-training exercises with experienced workers.

Evaluated time punches for accuracy on the regular and overtime hours and submit payroll.

Created a culture of engagement and high performance through coaching, leading, and development.

Encouraged employees to meet daily sales and credit cards goals on a weekly basis and instructed staff on appropriately handling difficult and complicated sales.

Women’s Visual Merchandising Manager

Drive sales through compelling merchandise and overall presentation of the women’s department.

Used FMR reports to pinpoint customer buying patterns to further maximize sales.

Managed over 50 employees and assigned them to specific duties to best meet the needs of the store.

Sales Associate/Coach

Welcomed customers into the store and helped them locate items.

Received payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers.

MORGAN, LEWIS, & BOCKIUS, LLP, Philadelphia, PA

Human Resource Assistant, HRIS July 2007 - March 2009

Assisted HRIS department with day to day functions and duties such as faxing, heavy filing, and copying.

Updated employee change request and processes paperwork through Lawson system.

Prepared and maintained legal personnel files for incoming and existing employees.

Participated in creating survey forms for employees leaving the company by using Microsoft Access.

Answer and direct phone calls to HR manager.

Submitted expense reports.

Organized and scheduled meetings for HR department.

AQUA AMERICA, Bryn Mawr, PA

Summer Intern, Human Resource Department July 2006 - August 2006

Communicated with management to schedule DOT physicals and drug tests for CDL drivers.

Audited and transferred data from HRIS System into iVantage.

EDUCATION:

TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA

Major: Human Resource Management

Credits Earned: 101

GEORGE WASHINGTON HIGH SCHOOL, Philadelphia, PA

HS Diploma, 2006

References available upon request

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