Daniel Eliot Hancock

***** **** ***** ***, *************, MD 20721, Home 301-***-****

acvwy0@r.postjobfree.com

Objective

An interesting position with a growing company that will provide more skills and give me work experience that I can build on to my career background.

BUSINESS EXPERIENCE

NASA Federal Credit Union • Upper Marlboro MD 2008 to 2009

Call Center Member Service Associate Level 2 & Loan Processor Assisted members with questions regarding their membership. Communicated with members daily and also communicate information clearly and accurately. Built rapport with members through effective and precise communication. Assists potential members by answering eligibility questions directing them to our website or mailing necessary documents. Referred loan to loan committee for approval. Computed payment schedule. Analyzed applicant's financial status, credit, and property evaluation to determine feasibility of granting loan. Serviced the credit and non-credit financial needs of existing members, maintaining a positive relationship to enhance future business. Worked with members to identify their financial goals and to find ways of reaching those goals. Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.

White House Federal Credit Union • Washington, DC 2005 to 2008

Member Service Representative & Call Center Assisted users to identify and solve software problems. Assisted members with inquiries and provided all pertinent information. Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities. Presented a cheerful and helpful manner with members and colleagues. Controlled check cashing, deposit, money order, and loan processing responsibilities. Serviced the credit and non-credit financial needs of existing members, maintaining a positive relationship to enhance future business. Processed wire transfer requests. Maintained executive relationship with Member Service Representatives and financial institution representatives. Managed all aspects of location and cultivation of new deposits and loans. Personally interviewed applicants; analyzing credit information; and closing various types of consumer loans. Reviewed loan agreements to ensure that they are complete and accurate according to policy.

Select II Inc. Personnel and Consulting Services • Chantilly, Virginia 2001 to 2005

Member Service Representative & Teller

Teller duties consist of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's checks, money orders, and traveler's checks, cash advances, and wire transfers, transfer of funds, and paying / receiving large amounts of currency / coin. Interviewed members to obtain information and explain available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds and securities.

Advanced Services Technology • Washington, D.C. 2001

Xerox Repairman

I performed repair services on Xerox copiers in the Washington metropolitan area.

Transportation Federal Credit Union • Washington, D.C. 1997 to 1998

Mail Teller-Member Services

I worked at this credit union for two summers while I was in school. In this job, I processed member payments, and answered member inquiries about their accounts.

United Parcel Services • Laurel, Md. 2000 Truck Loader

I worked part-time loading and unloading packages from United Parcel Services Trucks.

During High School and College, I also worked part-time as a waiter at several restaurants. I worked at Tony Roma’s, Red Lobster, Planet Hollywood, Applebee’s, McDonalds' and Pizza Hut. When I worked for the credit union I also worked at Du claw brewing company.

EDUCATIONAL PROFILE

Tesst Technology Institute • Beltsville, Maryland 2001

Diploma in Computers, Electronics and Telecommunication.

Prince Georges Community College • Largo, Maryland 1999

Largo Senior High School • Largo, Maryland 1998

OFFICE SKILLS

Liability and Cash Management

Everyday Business Etiquette

Critical Problem Analysis/Resolution

Legal Terminology

Office 2007 and Office 2003

Proficiency with computer programs and internet operations

Maintenance and Troubleshooting PC’s

Excellent communication skills dealing with the public, customers and clients in a fast-paced environment.

Detail oriented, Proactive, Reliable, Dependable, Attentive, Patient, Tenacious

AWARDS OF EXCELLENCE

Perfect Attendance • Tesst Technology Institute • 1999 to 2001

Presidents Club Award • Tesst Technology Institute • 1999 to 2001

Commitment to Excellence Perfect Attendance Award • White House Federal Credit Union

References

Available upon request

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