Eric L. Sofer

*** ******** ****

Lyndhurst, Ohio 44124-1500

acvwxu@r.postjobfree.com

440-***-****

Objective: To excel as a QA software analyst and tester in manual and automated testing.

CAREER SUMMARY

Solid analytical and troubleshooting skills

Strong written and communiation skills

Creative approach to problem solving

Focus on determing true issues to be addressed in a situation

Experience in SDLC and QA Testing Life Cycle

Focus on becoming SME for software testing

Extensively experienced in all aspects of testing, including Acceptance Testing, Exploratory Testing, Functional Testing, Integration Testing, Regression Testing, and End to End Testing

Worked with different SDLC methodologies, including Waterfall and Agile approaches

Able to establish excellent relationships with Project Managers, Project Developers, and Programmers

Skilled at organizing and running meetings with maximum efficiency and reduced waste time

Long term experience with training both individuals and groups

Experience working in both team environments and on an individual basis

Familiarity with automated testing and unit testing

Strong skills at writing test scenarios, test scripts, and test plans

Excellent documentation skills, for both archive and instructional purposes

Experience organizing and formalizing QA processes and plans

Long experience with software installation and implementation

TECHNICAL SKILLS

Operating System: Windows XP, Windows 7, 8, and 10, Linux (CentOS)

Software: MS Office Suite, MS Outlook, Lotus Notes, NetSuite, JIRA

QA Automation: Gherkin, Ruby, RubyMine, Microsoft Visual Studio Team Foundation Studio

Ticket Tracking: JIRA, NetSuite

Database: SQL Server

Environments: Chrome, Internet Explorer, Mozilla Firefox

EXPERIENCE

Clinical Outcomes (COMS Interactive)

North Royalton, OH

December 2015 -

April 2016

QA Analyst

Served as COMS' first dedicated QA analyst, working in an agile environment:

Organized and formalized testing processes, creating a proper QA plan

Created all new test plans, suites, and cases

Strongly contributed to company's revised Assessments tests, enabling achievement of tight release date

Formulated smoke tests, regression tests, and critical test suites

Performed release day QA testing

Verified browser compatibility for all testing

Created, verified, and passed tickets in JIRA

Took responsibility for providing creative, fresh, and original observations and recommendations for software modification

Interacted closely with developers and product managers in Agile environment

Organized test scripts and prepared the company to move into automation

MRI Software Inc.

Solon, OH

July 2015 -

November 2015

QA Analyst

First in MRI's new career position as a QA Analyst

Created plans for regression testing, modifying as necessary for changes

Executed regression, smoke, functional, integration, and exploratory tests

Effected critical test suite verification for release in multiple environments and browsers

Assembled exploratory test charters

Used Gherkin to create features and scenarios in RubyMine

Coordinated test in Microsoft Visual Studio TFS

Interacted directly and effectively with developers in Agile environment

TMW Systems Inc.

Beachwood & Mayfield Heights, OH

July 2007 -

March 2015

QA Technician

Extensively tested TMW's proprietary trucking softwares

Ran functional and regression tests for software releases

Documented problems with TMW's software

Created test documents with such thoroughness and completeness that they were adopted by the trainers and implementers

Worked directly with programmers to fix bugs

Coordinated with other QA technicians' for necessary research.

TMW Imaging Associate

Acted as the main customer contact – the “face” of TMW Imaging - thus allowing my manager to focus on software development and other critical software matters

Installed TMW Imaging, TMW's document handling software

Worked closely with client base to implement TMW Imaging remotely, saving the company costs of onsite personnel

Co-created and regularly updated TMW Imaging processes, including installation, implementation, training, etc.

Proactively tracked and upgraded customer software versions, and notified customers of updates without their having to contact TMW first

Created and maintained customer licenses in NetSuite

Provided expert and customized customer-specific training for TMW Imaging

Provided and improved ongoing technical customer support.

QA tested software, using ongoing smoke and regression tests.

Successfully presented TMW Imaging at Transforum user group convention

Efficiently ran TMW Imaging labs at Transforum user group convention

Client Services / QA cross training technician

Part of first group of QA technicians to cross over to Client Services, providing technical support experience for QA.

Quick replied to client questions and issues via phone and email.

Documented all testing and replies to clients.

Created training courses for presentation to Client Services teams.

Jones Day

Cleveland, OH

August 1997

June 2007

Technical Customer Service (6-HELP) Representative

For 6-HELP technical phone support department, received and answered technical support questions from worldwide staff

Coordinated with regional office deskside support to provide quick and complete assistance for staff.

Coordinated, redesigned, assembled, and authored the monthly support newsletter.

Edited the daily bulletin with punctual notification of outages, updates, and any critical matters.

Trained new hires in the Customer Service Group.

Managed Customer Service Group when no manager was available.

Education

The Ohio State University, 1979 – 1981. Took courses starting to a computer science degree

Cleveland State University, 1985 – 1986. Began coursework to degree in computer sciences

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