Ava D. Van Houte

Munroe Falls, OH ***** HOME PH: 330-***-**** EMAIL: acvwxh@r.postjobfree.com

CURRENT EMPLOYMENT

Ticket Sales Manager for All-City Athletic Events AKRON PUBLIC SCHOOLS, Akron, OH 1990 – pres

Started as Ticket Taker, promoted to Ticket Seller. Currently, Ticket Sales Manager (Evenings and weekends)

Rectifying cash receipts and ticket tallies, making cash deposits and submitting event reports

Selling requires swift and accurate cash transactions for large crowd events

Management includes supervising other sellers and takers, neutralizing confrontational situations

ADMINISTRATIVE EMPLOYMENT

Owner, Director NORTHEAST OHIO VOCAL ARTS ACADEMY, Hudson, OH 2000 – 2015

Planned and conducted workshops, private lessons, master classes and performances

Developed materials that emphasized new skills and techniques students could use immediately.

Set objectives appropriate for student’s performance level; included assessing student’s talents, abilities and previous training; task analysis; developing individual exercises, in-class studies and homework assignments for student growth.

Worked closely with other teachers to provide appropriate scenarios for student performance evaluation.

Created website: www.nova-academy.us; Producer of the 2006 Hudson Singing Idol Contest (OH)

Executive Assistant to President, national Sales Manager, and former CEO

B W ROGERS COMPANY, Akron, OH 1999 - 2000

Performed normal office functions, including ordering and maintaining supplies, ordering of services, handling work orders, coordinating site visits for VIPs; interviewing callers and making proper referrals; arranging meetings and conferences; and receiving, referring, or answering mail.

Scheduled resources such as people, meetings, appointments, conference calls, rooms, and equipment; Catered breakfast and lunches for meetings.

Organized and maintained files; travel arrangements and prepared/reviewed subsequent travel expense reports. Communicated with branch offices in Kentucky and Indiana to arrange area visits for president of company.

Used MS Office Suite and PageMaker to design business cards, line cards, proposals, invitations, and bids.

Took and transcribed dictation; used personal computers and standard desktop software to compose reports and memorandums; reviewed drafts and finished documents for appropriate grammatical usage; prepared and edited complex memos, documents, presentations, correspondence and online company newsletter.

Assistant to Zoning Inspector, and Secretary to Zoning Commission

TOWNSHIP ZONING DEPARTMENT, Hudson, OH 1991 – 1994

Customer service with homeowners, contractors, developers and government officials

Monitored zoning permit/appeals process; cash receipts and bank deposits

Managed phones including answering calls, taking messages responding to questions from members of the media, and general calls, and direct callers to appropriate parties as necessary

Secretary to Commission:

Liaison to newspapers, public notices, reporter inquiries

Took minutes of public meetings and private work sessions

Coordination communications between board members, distributed minutes, updates, etc.

Assistant to Administration Division

NORTHEASTERN EDUCATIONAL TELEVISION OF OHIO, Kent, OH 1986 - 1989

Hired as Receptionist, promoted to Assistant to Administration Division.

Supervised reception area; sorted and distributed incoming mail; Coordinated outgoing mail and shipping services (UPS/FedEx/courier); responsible for postage meter, photocopier maintenance; trained new employees on various equipment and procedures. Other duties included:

Assistant to General Manager: Liaison to Consortium Board of Directors (consisting of Presidents and Vice-Presidents of The University of Akron, KSU and Youngstown U) meetings; Created, maintained and distributed activities log of the Consortium.

Legal/ Human Resources: Assisted in negotiating contracts for service, benefits packages, maintenance, review proposals for new services or equipment; Employment ads, records, interviewing, testing.

Accounting and Membership: Accounts Payable and deposits; assisted in audits. Purchased all supplies for TV station and two transmitter sites: Developed budgets and forecasts; tracked volume and actual expenses. Assisted coordination of volunteer workers for monthly mass mailing projects, including refreshments,.

RECENT EMPLOYMENT

Seasonal Customer Service Representative UNIVERSAL SCREEN ARTS, Hudson, OH 2014 - 2015

Responsibilities (First Season) Phone Order Representative

Processed incoming phone orders for seven catalogs

Follow up for tracking orders; entered mail orders

Responsibilities (Second Season) Promoted to Customer Service Representative

Processed incoming phone orders for seven catalogs

Follow up for tracking orders; entered mail orders

Resolved order errors, entered and tracked mail orders, issued order credits

Agency Services Information Center CSR ALLSTATE INSURANCE COMPANY, Hudson, OH 2013 – 2014

Take incoming agent calls regarding policies and payments for Drive Wise, Easy Pay and Billing

Addressed problem-solving issues using mainframe and eight software systems, Outlook, Word, Excel

Processed Refunds, Journal Entries, explained complicated accounting scenarios and resolved complaints

Researched insurance rules/rates from state to state, submitted written service requests for technical issues

Move Coordinator, Customer Service MOVE IT NOW, Hudson, OH 2010 – 2012

Contracted commercial and residential inter- and intrastate moving services for franchise

Guided clients through room-by-room inventory process; calculated prices and secured moves

Prepared bills of lading, driver routes, pick-up and delivery verification calls and emails

Used moving industry software to follow up on web-generated leads

Created databases of nursing homes, realtors and other potential clients; used MS Word, Excel, Internet

Sold peripheral services and supplies, prepared invoices for storage customers

Represented franchise at area business meetings; gave informational talks about moving services

Project Manager, School of Music Recordings Archive KENT STATE UNIVERSITY, Kent OH 2004 - 2007

Formatted and supervised compilation of database of over 4,500 recordings, using MS Excel

Tasks included pickup, storage and delivery of archive materials

Supervised part-time data-entry workers that were unfamiliar with classical music

Proofread thousands of database entries containing complex program notes and foreign languages

Prepared invoices, time sheets, work schedules and payroll records

EDUCATION

KENT STATE UNIVERSITY B.M. cum laude, Performance Kent, OH

KENT STATE UNIVERSITY M.M., Performance Kent, OH

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