Nicolette Hooks

***** ******** ***** ***** ******** 20716

acvwwc@r.postjobfree.com 301-***-**** Mobile

Career Focus

To obtain a position providing professional and courteous service in a corporate environment where I can utilize and improve my skills. I have over 5 years of hands-on professional management experience. I possess very strong organizational and communication skills. I provide excellent customer service and have a keen sense of problem resolution skills. I am a team player and capable of completing task independently according to specifications.

Education & Training

Bowie High School

Bowie, Maryland 05/2011

Barry University,

Fort Lauderdale, Florida 8/2011 - 5/2013

Bowie State University,

Bowie, Maryland 8/2014 – Present

Professional Experience

Caribbean Flava Restaurant, Upper Marlboro, MD

Administrative Assistant/ Manager June 2011 - Present

Taking responsibility for the business performance of the restaurant.

Analyzing and planning restaurant sales levels and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Creating and executing plans for department sales, profit and staff development.

Setting budgets and/or agreeing them with senior management.

Planning and coordinating menus.

Coordinating the entire operation of the restaurant during scheduled shifts.

Managing staff and providing them with feedback.

Responding to customer complaints

Ensuring that all employees adhere to the company's uniform standards.

Meeting and greeting customers and organizing table reservations.

Advising customers on menu and wine choice.

Recruiting, training and motivating staff.

Organizing and supervising the shifts of kitchen, waiting and cleaning staff.

Helping in any area of the restaurant when circumstances dictate.

Preparing cash drawers and providing petty cash as required.

Checking stock levels and ordering supplies.

Maintaining high standards of quality control, hygiene, and health and safety.

Minor Owens Management, Bowie, MD

Administrative Assistant May 2010 – June 2011

Answered incoming calls, providing assistance to office staff.

Processed and sorted incoming mail received from the U.S. Post Office, Federal Express, DHL, Airborne and local carriers.

Distributed mail throughout the office.

Sent domestic and international faxes to clients.

Hand carried office mail to area Post Office.

Ordered office supplies and maintained inventory.

Front Desk Receptionist Create-Me Event Planning

District Heights, MD 2011 – Present

Answered, screened and directed inbound phone calls.

Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.

Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.

Took verbal and written messages and transmitted them to exact person/destination.

Received and sorted email and electronic deliveries.

Maintained meeting diary – manually or electronically, as required.

Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

Handled general requests for information and data.

Interacted well with the public.

Handled delicate situations, such as – customer requests, special needs and complaints.

Performed basic customer service functions.

Coordinated maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.

Maintained a neat, tidy and pleasant appearance of the reception area.

Technology Skills:

Superior computer skills including online functions, all versions of Microsoft Office/Windows, MS Outlook, MS CRM, MS Word, MS Excel, MS PowerPoint, Microsoft Outlook, Lotus Notes, Data Entry, Netscape 7.0, Internet Explorer.

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