Maria Porter

**** ******** **** *****

Jacksonville, Florida 32218

acvwvm@r.postjobfree.com

904-***-****/904-***-****

Logistics and Operations Management experience with progressive and diversified Fortune 500 companies, specializing in Reporting and Analysis, AP and AR, Transportation, Commerce, Pricing, Intermodal operations, Contract Negotiations and System Requirement Documentation, O/S/D, Claims and Warehousing. Demonstrated abilities in:

Inventory Management

Vendor Management

Operations/Customer Service

Logistics and Transportation

Warehousing Management

Regulatory Compliance

Fleet Management

Contract Pricing Negotiations

Systems Requirements

Professional Experience

Sunteck Transport, Jacksonville, Florida

Carrier Relations Specialist October 2014 – Sept 2015

Field and respond to complaints, functioning as primary carrier relations contact for agents, carriers and team members by telephone, email or instant message.

Qualify new carriers presented by the independent agent for qualification/disqualification

Request information from insurance companies regarding carrier insurance policies/COIs.

Accurately maintain carrier database. Document agent or carrier interactions, inquiries, complaints and details of carrier research as well as any actions taken. Identify issues requiring further investigation.

Continuously build relationships with agent personnel. Follow-up to ensure appropriate action and resolution is taken.

HorizonLines, Jacksonville, Florida

Transportation Coordinator January 2014 – April 2014

Maintained owner operator Driver qualification files. Maintained owner operator HR files.

Obtained insurance documents from insurance carrier(s) for drivers.

Distributed driver permits. Obtained and audited driver logs to ensure accuracy.

Met with drivers to review driver log discrepancies.

Screened/Interviewed and hired new owner operators. Sent drivers for new hire/random drug screening.

Conducted driver training classes. Utilized Big Road fleet tracking software for real-time tracking - HOS.

Collected roadside inspection forms and other documents from drivers to ensure compliance with FMCSA/DOT

Oasis Staffing, Jacksonville, Florida

Contractor (customer service, admin assistant, vendor management) March 2013 – August 2013

Managed vendor’s performance against contracted vendor activities and business requirements using established monitoring frameworks, SLAs and scheduled vendor reports, facilitating resolution of exceptions to agreed-upon performance.

Provided input to management to support regularly scheduled vendor operational assessments

Performed quality control on vendor – processed items.

Validated accuracy of vendor provided materials (reports, etc.)

Facilitated and/or build project documentation on projects/releases/operational initiatives assigned including project plans, project estimates, issue/risk logs, business requirements as needed.

Prepared information, analysis, insights, reports and timely communication for management.

Prepared routine channel report updates, according to schedule, including web, VRU, mail nad complaint reports, retain according to policy/procedures.

Tracked, analyzed and reported operating data in forecasting of future volumes.

Prepared monthly invoice estimates based on volume forecasts & change requests; reconciled invoices.

Support Risk/Security management in maintaining the security of the service delivery platforms.

Worked in manufacturing environment on SAP system. Created documentation, updated customer file, submitted customs documents to customs agent (Embassy) via Fedex, documents included BOL, Food certificate, commercial invoice, inland BOL, certificate of analysis, packing list, (INCO terms provided).

Obtained Sales Tax Exempt for from customers for 2013, submitted customer invoices. Assisted AP with mail-out of over $4mm weekly in accounts payable.

Penser Transportation Inc., Jacksonville, Florida

Purchased Transportation, Billing & Compliance December 2007 – October 2012

Prepared rate proposals for prospective warehouse/transportation customers.

Developed SOP procedures for employees and customers. Initiated startup meeting of new business.

Prepared corporate bids and participated in outside bids.

Managed Transportation billing department with annual billing of $5mm per year. Recommended process improvements to end-users.

Setup customer EDI functions in TruckMate and Filelogix for new business. Developed leads for Business Development. Updated Shipment status; generated freight bills; issued customer credits.

Handled past due collections, EDI rejects, write-offs and assisted A/P and A/R dept in the resolution of freight billing & payment issues. Updated general ledger accounts; Keyed invoices into Vistakon system.

Maintained UIIA data and ensured carrier and driver compliance. Solved driver issues relating to website. Prepared and submitted E.P.A. SMARTWAY application and fleet model and secured “SMARTWAY TRANSPORT PARTNER” designation.

Audited Driver Compliance documents to ensure compliance with FMCSA. Audited rates/tariffs and billing. Trained staff in use of TMS system for their specific area: Sales, Accounting, Dispatch, Accounts Payable, Accounts Receivables, Operations, Risk Management. Oversight of factoring invoices.

CEVA Logistics (Formerly TNT Logistics, North America), Jacksonville, Florida

Purchased Transportation 2000 – December 2007

Maintained motor carrier database, field and respond to complaints and inquiries, functioned as primary carrier relations contact. Communicated with insurance companies, carriers, agents and corporate staff

via phone and email. Maintain carrier scorecard.

Worked in tandem with Business Development and Logistic Solutions to provide pricing and carriers for new business opportunities. Implemented new customer tariffs for new business.

Developed a database of carrier and pricing information by using Manhattan Procurement software.

Responsible for the negotiation and maintenance of carrier contracts.

Managed the day to day operations of a transportation call center providing support services to customers such as Florida Power and Light, Cinergy and other accounts.

Handled new carrier account setup by establishing systems for phone, fax, email, AS400 and website functionalities. Respond to service failures, provide corrective action – with resolutions.

Served as escalation point for services issues and process improvement initiatives.

Established performance metrics and benchmarks to measure employee productivity.

Designed logistic patterns for various modes of transportation. Oversee contract pricing negotiations.

Education

BA - Business Management/Computer Science (emphasis), Goucher College, Towson, Maryland

Technical Applications

Hardware: AS400; CISCO routers and switches; 10-Key Data Entry.

Software: EXCEL 2013; WORD 2013; PowerPoint, ACCESS, VISIO, MATRIX Financial Settlement System, New I2 Client Server, Filelogix, TMW (TruckMate 8.0 and 10.2), SAP, Big Road Fleet tracking online software, OUTLOOK, BOX, SQL, Kronos, Logixmax, HireRight.

Courses: Railroad transportation concepts; FSCJ - Transportation and Logistics Certif. – 2010.

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