INDUMATHI M

Location: Chennai Mob: 994******* Email:acvwvc@r.postjobfree.com

Career Objective

Seeking challenging opportunities with the organizations of repute where my skills are exploited to the best use of organization and in the process upgrade myself with the emerging techniques and re-contribute to the organizational development.

Work Experience

Role :Senior Process Associate

Process:Corporate Account Opening and Account Maintainence

Company: TATA Consultancy Services (TCS)

Period: Mar 2010 to May 2014.

Responsibilities:

• Opening Citibank Corporate accounts for US entities and financial institutions around

the world.

• Checking KYC documents received from client.

• Handling Cheque stop request using swift transactions and Account Maintenance process like account name change and address change, check stop payment, Fund transfer.

• AMT blocks the account if the accounts are not meeting compliance guidelines.

• Quality checker for the past 1.5 years in US Corporate Account Opening.

• Worked for Fund transfer team when we have less volumes in account opening.

• Handling all Email queries from our Citibank clients.

• Helping managers in preparing for audits.

• Verifying customer documents with mandatory checks.

• Running Macros in Project accounts.

• Interaction with Clients by sending various MIS Report activities using MS Excel formulas.

• Creating ID’s for new joinees.

• Conducting Huddle session to update our team for the changes in process updates.

• Handling Client escalation’s calls in Account Manager’s absence.

• Apart from process handle other activities like MIS using Vlookup’s & participating in client calls related to process up gradation.

• We have started an initiated to review the accounts quarterly and closing the high risk and Non-profit accounts.

Current Working Area:

Role : Senior Process Expert

Process: Customs Clearance

Company: MAERSK GSC

Period: June 2014 to Till Date.

Responsibilities:

• Validating Customs clearance documents For UK Entities.

• Performing reporting tasks for forecasting.

• Providing process related idea to new joiners.

• Helping in preparing IOP for audits.

• Handling client calls regarding process updation and new migration tasks.

• Conducting DRM session to update our team for the changes in process updates and new ideas.

• Preparing monthly presentation regarding process updates and migrations.

• Sending Minutes of meeting mails after conducting the WRM.

Achievements

Successfully migrated FTN process within the period of two months

Received 5 Spot Awards for customer satisfaction from June 2009 till date

No external errors in the year 2010 and till date in quality checking

Prepared daily MIS without any errors

Received Award from Clients for the Preparation of MIS without any errors

Received customer delight award in Maersk in the year of 2014.

SCHOLASTICS:

Course :Master of Business Administration (MBA)

College:Madras University

Year :2010-2012

Percentage: 70%

Course :B.SC (Micro-Biology)

College:Vellore Institute of Technology

Year :2005-2008

Percentage: 80%

Course :PUC

College:Little Flower Girls Hr. sec School

Year :2003-2005

Percentage: 82%

Course :SSLC

School: Little Flower Girls Hr. sec School

Year :2002-2003

Percentage: 89%

Awards & Scholarships

Ranked top 100% of contestants in the Math exam, Little Flower High School, 2003

Special Skills

Computer skills: Familiar with Microsoft Office (Excel, Word, PowerPoint), MS Project

Language skills: Fluent in English and Tamil

Other skills: C, C++…

Activities & Interests

On my time away from studying, I enjoy playing sports which include Throw ball on a beautiful day. I enjoy a Carom with anyone from beginners to more advanced player. My other recreational activities include listening music and watching TV.

PERSONAL SNIPPETS:

Father’s Name : Mani.k

Date of Birth : 3rd June, 1989

Languages Known : English, and Tamil.

Address :# 105, RSMK Building,

Choolaimedu, Chennai.

Tamilnadu,

PIN - 600094.

Phone: 994*******, 984*******.

I herebydeclaredinformation furnished above is true to the best of my knowledge.

Place:

Date:

Indumathi M

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