Maria Jarmon

**** ********** **

Marietta Ga ****8

404-***-****

acvwv6@r.postjobfree.com

ADMINISTRATIVE AND CUSTOMER SERVICE PROFESSIONAL

Profile

Nearly ten years experience as expert customer service, telemarketing and sales representative

Highly trained in data-entry, account maintenance, problem-solving for customers and clients

Soft sales experience and capable of supporting staff with planning and implementing tasks

Advanced office and computers skills; familiar with most equipment used for clerical duties

Excellent work knowledge using IBM and Mac systems; Microsoft Office programs and more

Previous experience conducting audits, variance analyses, and inventory reporting and more

Always a team-player and able to complete all assignments with focus on quantity and quality

Available to work any shift(s) as needed; willing to work overtime to accommodate all goals

Synopsis of Achievements

Increased customer retention by 20%, from 70% to 90%.

Reactivated key accounts utilizing persuasion/mediation skills.

Proactive planning led to notable increase in morale in all departments.

Created customer satisfaction survey, drastically reducing potential problems.

Employment

SITEL, Fairburn, GA-WORK AT HOME 2012-2015

Customer Care Agent

Responsible for providing high-quality customer service from home-setting

Trained to assist numerous customers who were in emergency situations

Utilized computerized systems, programs and maps to address client needs

Recognized and rewarded by management for providing exceptional service

ALORICA, Fairburn GA- WORK AT HOME 2010-2012

Tier 1 Tech Support Agent

Ability to manage multiple applications at one time

Understand the concepts of navigation, search engines, downloading music, and other web based applications

One call resolution in a timely manner

Guarantee customer satisfaction on every call

Direct client contact technical support experience

Excellent verbal and written communication skills; proficient reading skills

Excellent problem diagnosis and problem solving skills

Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications

NCR, Peachtree City, GA 2008-2012

Customer Care Agent

Work in high volume call center in which tasks and assignments changed daily

Supported sales reps by opening new accounts and upgrading existing accounts

Trained to assess and solve customer challenges or concerns in a timely manner

Maintained quality control and performance records; always willing to improve

US ARMY, Fort Jackson, SC 1999-2008

Administrative Assistant and Soldier

Responsible for clerical duties, including documentation, report filing and more

Served as information and communication manager; supervised staff as needed

Assisted department manager by planning and scheduling meetings as needed.

Conducted intake, evaluations and surveys for new and returning personnel

Disseminated classified and unclassified information through various systems

Education

Devry University, Decatur, GA

2010-2016

Bachelor of Science; Justice Administration

Contact this candidate