Shanieka Lee

Customer Service Representative

New York, NY 10027

acvwud@r.postjobfree.com - 917-***-****

I am a Customer Service Representative with 10+ years experience as a Customer Service, and posses Office skills. I enjoy providing assistance to others. I carry skills such as, proper phone etiquette, accurate organizational skills, filing, and processing data. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Teller

PLS Financial Services - New York, NY - December 2014 to Present Responsibilities

Cash handling, receive and send money to and from master cash. Pay bills, issue money orders, and western union transactions.

Skills Used

Customer service

Mail Clerk

United States Postal Service - Rye, NY - July 2015 to December 2015 Responsibilities

Distributed and scanned incoming and outgoing mail at the facility. Loading mail onto automated equipment and into bins. Monitor mail flow and culling out non-processable items. Accomplishments

Being with USPS has taught me to be more punctual and accurate. As well as time management which are things not only that i learned on the job. But things i can take with me in life. Skills Used

Promptness, Organization, Accuracy, and Team work. Pre loader

UPS - Stratford, CT - October 2014 to December 2014 Responsibilities

Sort and scan packages before placed on delivery trucks. Accomplishments

Working as a team! Teamwork was very important and played a huge part on getting the job done. Skills Used

Organization, accuracy, promptness, teamwork and ability to lift and sort heavy items. Initial Loss Processor

State Farm Insurance ( Call Center ) - Dunwoody, GA - August 2013 to December 2014 Responsibilities

inbound phone calls from customers assisting them with filing their automobile claims. Accomplishments

The impact that I have is giving customers the help that's needed at their time of grief. Skills Used

Telephone etiquette, customer service, reliability, consistency, and processing information using multiple monitors.

Food Service Assistant

Dekalb County School District - Decatur, GA - January 2011 to August 2013 Responsibilities

Prepare breakfast and lunch for students, inventory, kept work area clean . Skills Used

Organization, Promptness, Accuracy

Office Clerk/Cashier

Small Steps Variety Store - Atlanta, GA - April 2007 to August 2013 Contributing to customers with purchases for WIC, taking phone orders for WIC deliveries to the homes of family and children. Restocking shelves, closing out cash register and inventory. EDUCATION

Criminal Justice

Atlanta Metropolitan College - Atlanta, GA

2010 to 2011

SKILLS

Office Assistance, filing, processing data using multiple monitors, telephone etiquette (call center experience)

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