PATRINE CARR

** **** *** **** ********, CT *****

Phone: 203-***-**** Email: acvwqf@r.postjobfree.com

PROFESSIONAL SUMMARY

Versatile Leader dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely result-oriented and proactive in finding cost-effective solutions to company- wide problems.

SKILLS

Work History

Operations Coordinator

VERIZON WIRELESS Norwalk, CT 04/13-Present

● Helped drive store sales goals by 15% and achieve monthly operations improvement 10%.

● Helped earn the store 90% customer satisfaction ratings by surveys taken by customers by creating

strict guidelines for sales force.

● Compiled and drafted daily Excel reports for sales professionals to view their daily sales achieved.

● Tracked and reported operational data to make recommendations to managers for 100% compliance.

Overdraft Service Specialist

PEOPLE’S UNITED BANK Bridgeport, CT 04/11-10/11

● Effectively compiled daily reporting based on customer accounts to minimize 30% financial loss from

overdraft fees.

● Served as the internal lead for processing and addressing seriously overdue charge off and overdraft

accounts.

● Produced customer correspondence and oversaw reclamation processing for power of attorney,

individual, and joint accounts.

● Collaborated with compliance department to eliminate procedural error and margin breaks.

Accounting Assistant

HEARST-CONNECTICUT POST Bridgeport, CT 09/09 – 12/10

● Reported and tracked 15% of accounts receivable and served as the point of contact for escalated

customer issues.

● Utilized technical software applications to post receivables and open new accounts. Resolved

internal queries from department heads and ensured proper resolution.

● Recognized for clearing more than 100 accounts by reconciling past accounts from misapplied

payments and credits.

● Analyzed and organized complex reconciliation processes for data entry from applications CMG,

Mactive, Crystal Reports, and SAM.

● Created daily and weekly cash reports for accounting department.

Customer Service Consultant

PITNEY BOWES Shelton, CT 09/07 – 11/08

● Expertly promoted business solutions through telesales by demonstrating business values.

● Served as integral member of a team that delivered a single year increase of 15% year end print

revenue in 1.5 million.

● Prioritize daily workflow, including inbound calls, quotes and sales-related queries.

● Gathered information into database while moving prospects all the sales cycle.

● Emphasized product features based on analysis of customer needs.

Assistant Manager

BOW TIE CINEMAS Trumbull, CT 04/99 – 12/08

● Introduced and implement strategies to increase business and productivity by 20% of revenue.

● Promote and encouraged employees to achieve organizational targets.

● Managed cash deposits and pickups, inventory and film deliveries, and resolved escalated vendor

issues.

● Administered banking records and maintaining cinema database.

● Defined clear targets and objectives and communicated them to team members.

● Monitor Timelines and flagged potential issues to be addressed.

EDUCATION

Master Certificate of Human Resources Management 2015

Cornell University

Online

MBA: Business Administration 2011

Southern Connecticut State University

New Haven, CT

Honors: Dean’s List

Bachelor of Science: Business Administration/Minor: Accounting 2007

University of Bridgeport

Bridgeport, CT

Honors: Dean’s List

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