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Customer Service Administrative Assistant

Location:
Katy, TX
Posted:
July 28, 2016

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Resume:

TIFFANY UMEKESIOBI

***** ***** ****** **. ****, TX 77449

248-***-**** - acvwqe@r.postjobfree.com

KEY COMPETENCE

Writing skills, Reporting skills, Supply Management, Scheduling, Organization, Time Management, Presentation Skills, Equipment Maintenance, Travel Logistics, and Verbal Communication. Professional, diligent working and loyal individual who welcomes the challenge to learn new skills.

Technical skills in Microsoft office, Word, Excel, Oracle 12, Access, PowerPoint and Outlook. Working knowledge of personal computers and software applications i.e. word processing, spreadsheet, database.

Dynamic consulting, negotiating, and value positioning skill sets. Excels at interpreting commercial contracts and negotiating changes if and when they are needed.

EDUCATION

MASTER DEGREE IN ORAGANIZATIONAL MANAGEMENT (MAOM) Spring Arbor University, Michigan (2003-2005).

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.) Baker College, Michigan (1999-2002).

PROFESSIONAL EXPERIENCE

BUSINESS ADMINISTRATOR 03/2012 to 05/2015

Cobham Mission Systems dba Carleton Technologies Orchard Park, NY

Collaboratively administrate daily implementation of detailed internal procedures for verification of all customer orders both production and repair. Manage programs of various scope and size. Take a lead role on various project improvement teams. Support project-level activity to ensure the overall program goals are met. Review bids from other firms for conformity to contract requirements and determine if acceptable. Negotiate commercial contract with customer or bidder, manage order inception process. Ensure compliance with all contractual obligation including terms and conditions, and specifications on commercial contracts. Negotiate with customers to determine delivery date. Prepare/review 18 month part forecast based on customer feedback and product line knowledge to support internal processes. Perform upfront capacity analysis, repair maintenance and production scheduling. Ensure that customer requests are understood and acted upon in a timely manner.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT 09/2011 to 03/2012

Cobham Mission System via Remedy Staffing Agency Orchard Park, NY

Answers and screens incoming calls on a multi-line telephone system, maintains the phone and voice main line messaging system; retrieves voicemail messages and delivers messages to employees when appropriate. Issues and maintains log of all security badges in home office. Provides various administrative support services as needed but not limited to reserving conference rooms, creating presentation booklets and binders, as well as assisting in the preparation of expense reports and special projects as required. Offsite special event coordination as requested. Composes, proofs, types, and distributes routine letters, memorandums, reports, spreadsheets, presentations, and related materials to assure timely routine or answering of correspondence. Organizes and maintains department files. Maintains calendar of appointments for designated Chairman, including meetings and travel itineraries. Assist in alleviating the executive workload. Takes minutes of meetings as requested. Plans and books speakers for professional meetings, assisting with travel arrangements. Reconciles budget and generates reports.

INTERNATIONAL ESL TEACHER/TRAINER 08/2008 to 08/2010

Daeshin Elementary School Seoul, South Korea

Teach English as a Second Language to multilingual classes of 20-30 elementary school students and tailor lessons according to student needs. Chart student’s progress by maintaining portfolios and conduct activities that target confidence, perception, vocabulary building, pronunciation practice and grammar. Facilitate the teaching process by ensuring availability of audio visual aids and communication of task. Develop basic reading and writing skills to improve test taking and study skills. Produce videos demonstrating the teaching method for incoming teachers. Organize 4-day summer and winter camps for 500+ students and lead workshops for students of varying English ability. Coordinate and plan social events like graduation and weekly English clubs for the school. Evaluating graduation eligibility for students.

LEAD INSTRUCTOR 04/2007 to 04/2008

Dorsey Business School Roseville, MI

Present facilitate, well prepared, organized, and clear lectures and classroom activities consistent with the course syllabus and school policies. Continually promote students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making. Provide the student with timely information and feedback on his/her academic progress relative to quizzes, tests, homework and projects. Maintain accurate, up-to-date records of student academic and attendance performance. Possess a thorough knowledge and understanding of teaching adult learner, elementary and high school classes, business math, introductory computer skills, English, medical billing, medical terminology, business communications and interpersonal skills.

OFFICE MANAGER 10/2005 to 01/2008

Populus Group Troy, MI

Perform expense analysis and obtain competitive bids from suppliers and various vendors to maintain the lowest feasible costs. Manage relationships and contracts with vendors and service providers, ensuring that all items are invoiced and paid on time. Responsible for ordering supplies, processing bills and maintaining office equipment. Prepare monthly bank reconciliations. Provide management with monthly profit and loss statements. Process new employees – interviewing, hiring, providing initial paperwork / explaining benefits and training for required job duties. Develop job descriptions; implement training courses for new recruits to promote profitability and company success. Perform daily staff training and manage job assignments. Manage job fairs, college programs and alternative methods of recruiting.

Interact with current clients to ensure highest level of customer service and ongoing growth within active programs. Work closely with director to plan marketing activities, programs and other large scale events. Conduct individual employee resource sessions, and other job assistance activities. Create weekly and annual reports as needed regarding staffing and succession planning efforts.

References Available Upon Request



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