RESUME

Steffi Mary Yates E-MAIL ID: acvwqb@r.postjobfree.com

MOBILE : 979*******

OBJECTIVE:

Intent to build a career in an organization with commitment &

Dedication, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging & creative environment.

EXPERIENCE

Currently working : CSS CORP

Designation : Subject Matter Expert

Duration : 3 .2 years

Past Experience : Sutherland Global Service ( Worked for 2 Years)

Overall Experience : 5.2 Years

Roles and Responsibilities

Handling escalation calls.

Conducting refresh training.

Training the new hire training.

Giving floor support to agents.

Rolling out KMT to gauge the knowledge level of agents.

To touch base with the clients for process updates.

Preparing weekly report to be presented to clients.

Driving NPS

Uploading NPS on daily bases

Call/Email monitoring and coaching the agents accordingly

Allocating task to the team and ensure completion

STRENGTH:

Energetic and Enthusiastic person with quick learning ability.

Good communication, interpersonal & implementation skills.

Exquisite time management capability to work under pressure.

Good Team Work With Positive Approach.

Creative,Disciplined, Optimistic Nature

Believe in sincerity and dedication in the execution of the work given to me.

EDUCATIONAL QUALIFICATION:

S.S.L.C St. Francis Xavier’s Anglo Indian .Hr. sec school

PERSONAL PARTICULARS:

Name : Steffi .J

D.O.B : 2.06.1990

Gender : Female

Language : English, Tamil

Nationality : Indian

Marital status : Married

DECLARATION:

I here by declare that the above mentioned information are true to the best of my knowledge

DATE:21/07/2016 Yours sincerely,

(J.Steffi)

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