Glenda Benas

**** **** ********* ** ****, Katy, TX 77424

956-***-****

acvwq2@r.postjobfree.com

Summary

Highly motivated individual with strong analytical and problem-solving skills seeks a position with strong growth and learning potential that allows me to incorporate and leverage these skills with my relationship building and communication skills. Performs well under minimum supervision and demonstrates a high degree of initiative and good judgment. Exceptional communicator with strong negotiation, problem resolution and client-needs assessment aptitude. Knowledgeable in developing computer applications to meet needs not handled by online systems. Experienced in analyzing requests and developing solutions. Able to interface with a wide variety of customers, to negotiate solutions and resolve problems while meeting client's needs.

Notable Accomplishments

• Reduced the time to close out IT projects from months to just a few hours, enabling project to close on time.

• Reduced shipping errors and reduced customer complaints by integrating customer's internal databases with the FedEx system.

• Increased efficiency and ensured future support of operations by migrating 200 reluctant users and applicable systems from archaic, non-supported, crashing DOS applications to Windows-based applications.

• Increased customer satisfaction for customer shipping 300 packages per day on one system, increased throughput to 400 packages per day and reduced time to process to 8 hours/day.

• Satisfied new customer that processed more than 4000 packages/day by resolving issues with proprietary software providing solutions they needed.

• Achieved higher customer satisfaction than competitors, resulting in retaining more than 200 key customers.

• Completed Masters in Business Administration in Information Technology with a GPA 3.8 while working full-time.

Testimonial

"Glenda has been an asset to this department. She is energetic and motivates others with her high quality ideas. She has well-developed problem solving skills and often challenges conventional wisdom. She has high standards and often exceeds the goals and targets. As a supervisor she supports the intellectual development of her co-workers and seems to successfully find ways to get around problems and limitations. She has the ability to perform well under minimum supervision while demonstrating a high degree of initiative and good judgment. I highly recommend her for the IT Department at UTRGV."

Matt Booher, President, Wisdom Information Systems, Inc.

Experience

University of Texas Rio Grande Valley

Business Analyst II • Edinburgh, TX 09/2015 – 06/2016

Provide support during ERP project implementation and post support for the departments software applications; Oracle R12 and SciQuest (Procurement).

Assist with all aspects of ERP project implementation and conversion phases and process improvement responsibilities.

• Coordinate with IT the setting and maintenance of application level security, development and administration of security definitions and profiles

• Identify, research, analyze, consult and coordinate with development and other support teams and application system vendors to resolve project related and production issues.

• Analyze business processes and recommend process improvements via automation and workflow technology.

• Develop test plans and procedures with end users for implementation of added functionality, custom programs, and software upgrades and system patches.

• Research and explore ERP application module functionality.

• Develop training materials and procedures manual and maintain setup documents for software module area(s) of responsibility and conduct training sessions.

University of Texas Pan-American

IT Project Manager Associate • Edinburgh, TX 02/2014 – 09/2015

Lead Project Management Office supervising three or more associates serving University of Texas-Pan Am faculty, staff and students.

• Support and organize projects, develop training plans and tools, project best practices and standards.

• Increase efficiencies by surveying vendors to eliminate wasted time on incompatible third party software and managing third-party vendors, consultants, and vendor parking system products.

• Coordinate business and educational strategic initiatives ensure communication and task is on point.

• Assists in the preparation and coordination of project charters, work plans, quality, and communication plans for assigned projects and complete projects 95% of the time.

• Consulted with clients to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects.

• Developed project plans and ensured milestones were met according to schedule and provided weekly status reports to senior management.

Federal Express

Senior Customer Technology Consultant • Reno, NV 02/2001 – 05/2013

Implement corporate wide assigned projects and territorial project and addressed problems and issues with 3PL, individual business, warehouse customers on FedEx's automated solution and deployed technology for integrated shipping solution, enabling customer to use FedEx while enhancing the customer experience, by serving as the central point of contact, maintaining relationships with defined internal and external customers and account base, concentrating on detail, and guiding team members

• Served as lead liaison between business customers and technology development. Concentrated to detail is optimal for customer satisfaction

• Recognized priorities, formulated schedules, established work objectives, anticipated potential problems, projected needs, organized the work to be performed and followed through in all areas.

• Created ways to improve performance of team, and fostered opportunities for individual development.

• Identified and assessed customer system requirements, integrated customer systems and FedEx services. Recommended solutions related to customer supply chain and business processes.

Brightpoint Inc.

Microsystem Specialist • Reno, NV 02/2000 – 02/2001

Supported 50 differing cell phone programming users by installing, configuring, servicing, maintaining, repairing, and enhancing $2 million worth of Local Area Networking (LAN) computer software, desktop computer equipment, Novell and Windows XP desktop computer systems and packaged software. Performed moderate to complex troubleshooting of LAN and desktop computers and peripheral hardware problems.

Education

Ashford University

Master's Degree Business Administration Information Technology 02/2012

• Coursework: Management Communications with Technicians; Organizational Behavior; Managerial Marketing; Legal Environment; Operations Management; Managerial Economics; Managerial Accounting; Managerial Finance; Management of Information Systems; Systems Analysis; ISS Capstone Seminar

University of Nevada Reno

Bachelor's Degree Bachelor of Science in Business Administration Computer Information System 12/1999

Certifications

• Global Knowledge: IT Project Management 4 days 8/2014

• PeopleCert: ITIL Foundation Certificate in IT Service Management 01/21/2015

• ASPE: Agile Boot Camp 4 days 3/2015

Skills and Computer Languages

• Computer packages: Microsoft Office (Word, Excel, PowerPoint, Access, Project) Adobe Acrobat Professional (PRO), Visio

• Operating Systems: Windows

• Programming Languages: RPG, Visual Basic 6, VB.Net, COBOL, SQL, HTML, Web Services, Access

• Hardware: Laser Printers, Scanners, Hard Drives

• Analytical, problem solver, negotiator, relationship builder

• Excellent written and verbal communication skills

Personal Interests

• Member, Assn of Information Technology Professional AITP

• Member, Golden Key International Honour Society

• Watch movies, bike riding, travelling, hiking and exercising with the family

Contact this candidate