SHAMIKA C. KAGLEAR

***** ********* **. *******, ** 77070

281-***-****

acvwoj@r.postjobfree.com

PROFESSIONAL EXPERIENCE

W W Grainger, Houston, TX Aug 2013-Aug 2014

Sales & Customer Service Representative

Execute the Grainger Service Promise and demonstrate, by action the company values.

Assist customers in the selection of product by effectively communicating products and service offerings over the phone.

Use the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions.

Ask for the sale and goes after additional sales.

Utilize effective probing and listening skills to generate lead opportunities. Recognize and respond o cross-sell opportunities and is able to successfully convert inquiries into orders.

Resolve customer issues promptly and accurately in a manner that will retain promotes customer loyalty.

Uses the CIC to efficiently record and process orders, faxes, pending returns, returns, debits, credits, sourcing orders, inquiries, feedback and quotes. Captures lost sales to improve local inventory.

Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.

Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.

Takes personal ownership for meeting established individual and team metrics.

Sutong China Tire Resources, Houston, TX Mar 2012-Aug 2013

Customer Support Specialist

Responsible for Walmart, Tractor Supply and PepBoys accounts

Entered all orders into Fish Bowl; create packing list and shipping labels for all orders

Verify pricing and quantities are correct on purchase orders sent from customers

Maintain weekly spreadsheet of orders shipped out

Posted orders online for customer pick up or scheduled directly with customer

EDI and approved customer invoices

Schedule containers to be received in the warehouse

Create bill of ladings for 10 Wal-mart distribution centers

Monthly inventory count for all customers and orders shipped and all containers received in the warehouse.

Shamika Kaglear

Quill Corporation, Baton Rouge, LA Nov 2007- Dec 2008

Customer Care Representative

Maintain superior levels of customer satisfaction.

Manage customer accounts by updating information correctly and timely

Process orders and provide sales guidance according to customer needs.

Handle customer billing issues, process payments on accounts, fax and email invoices when requested.

West Corporation, Baton Rouge, LA Dec 2005- Mar 2007

Customer Care Professional

Process customer service and sales calls for a large shopping network.

Demonstrate ability to identify and quickly resolve customer issues.

Enhance customers buying experience by providing features and benefits of products ordered.

Provide customers with detailed account information regarding their order history, account balance, payment information and delivery details.

Submit customer applications for the shopping networks credit card.

EDUCATION

Licensed Practical Nurse

Lady of the Lake College, Baton Rouge, LA 2010

Clinical Experience February 2010 - December 2011

Geriatric Care - Our Lady of Our Lake Hospital

Rehab - Our Lady of Our Lake Hospital

Med Surge - Our Lady of Our Lake Hospital

Mental Health - East Louisiana State Hospital

Transitional Care Unit - Our Lady of Our Lake Hospital

Assistant Certificate

D.H.C.I, Baton Rouge, LA 2000 - 2001

General Studies Diploma

North Iberville High School, Rosedale, LA 1991 - 1995

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