KAYLA WAY

*** * ********* ** **********, TX 607-***-**** acvwnh@r.postjobfree.com

PROFILE: Solutions focused, versatile, information technology and security professional offering an adaptive mind practiced in unsupervised problem solving, task prioritization, time management, and personable presence supporting operations in desktop assistance as well as experienced in customer service.

SUMMARY OF QUALIFICATIONS

Active Directory ITIL Certification

Customer Service Microsoft Office

EDI Billing Ticketing System

Performance Counseling Inventory Control

Sales Training Leadership

EDUCATION

University of Phoenix Degree Completed

Associates Degree in Foundations of Business October, 2013

University of Phoenix Expected Completion

Bachelor of Science in Software Engineering 2017

PROFESSIONAL HISTORY

Computer Operator The Guthrie Clinic Sayre, Pennsylvania September 2015 – July 2016

Utilize communication and problem solving to resolve minor issues over the phone

Proficiently employ remote access programs to identify and resolve complex problems

Develop knowledge of system specific software to reduce user down-time

Prioritize tasks to ensure completion of all duties

Perform in-depth operations involving sensitive information, i.e establishing/terminating system access and password resetting

Perform off hour Help Desk and Epic triage duties

Stocker CVS Distribution Center Chemung, New York May 2015 – September 2015

Continuously exceed productivity goals

Prepared inventory for sorting and selection in a timely manner

Maintained vigilance to ensure a safe warehouse environment

Home Theater Team Lead Best Buy Elmira, New York September 2014 – May 2015

Daily and weekly performance counseling on all sales associates.

Support sales manager to achieve operating results and overall financial performance goals

Trained sales consultants on selling techniques and increased product knowledge

Engaged customers using excellent selling skills while giving them a complete, connected solution

Sandwich Artist Subway Sayre, Pennsylvania October 2008 – April 2010

Monitored and utilized point of sale system and maintained records of bills

Provided customer service to all guests

Food Preperation and ensured proper sanitation of food station and dining area

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