JuTrena Grant

Dallas, Texas ***** ● 469-***-**** ● acvwmu@r.postjobfree.com

Customer Care Representative

CORE COMPETENCIES

Monitoring

Reading Comprehension

Time Management

Judgment and Decision Making

Active Learning

Learning Strategies

Persuasion

Instructing

Equipment Selection

Quality Control Analysis

Negotiation

Critical Thinking

PROFESSIONAL EXPERIENCE

Patient Care Technician

May 2008 - Present

PRESTIGIOUS HANDS HOME CARE

Dallas Texas

Read and evaluate physicians' orders and patients' chart information to determine patients' condition and treatment protocols.

Keep records of patients' therapy, completing all necessary forms.

Assess patients' response to treatments and modify treatments according to protocol if necessary.

Follow and enforce safety rules applying to equipment.

Health Information Management

October 2015 - April 2016

CONERSTONE STAFFING

Dallas Texas

Acquiring, analyzing and protecting traditional medical information vital to providing quality of patient care

Compute, record, and proofread data and other information, such as records or reports.

Warehouse Packer

June 2013 - May 2015

STAFF RITE

Dallas Texas.

Shipping packing/pulling orders for picking, checking and shipping orders, while maintaining a clean and organized environment.

Lifting up to 40 pounds

Verify and pack merchandise

Labeling system and printers, automated packaging equipment, scales, tape guns, mechanical stapler, shrink wrapping. Work in a fast paced environment

Requisition and store shipping materials and supplies to maintain inventory of stock.

Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter.

Call Center Support Representative

June 2006 - November 2010

LIVE OPS

Santa Clara, CA

Document all calls information according to operating procedures. Follow up customer calls were necessary.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Oversee the daily performance of computer systems.

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

Refer major hardware or software problems or defective products to vendors or technicians for service.

Customer Service Assistant

October 1995 - September 2010

JAMES APPLIANCES

Dallas Texas

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Open, sort, and distribute incoming correspondence, including faxes and email.

File and retrieve corporate documents, records, and reports.

Greet visitors and determine whether they should be given access to specific individuals.

Make travel arrangements for executives.

Provide clerical support to other departments.

EDUCATION AND TRAINING

High School

SKYLINE HIGH SCHOOL

Dallas Texas.

CPR Certification

TEXAS HEART

Dallas Texas.

Vocational Certification

PCI HEALTH TRAINING

Dallas Texas.

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