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Customer Service Assistant

Location:
New York, NY
Posted:
July 27, 2016

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Resume:

CITIZENSHIP

American and Canadian; with the ability and experience to work in both countries.

ACCOMPLISHMENTS

Participated in special Presidential initiatives and directives from the White House.

Create and implement new procedures that comply with US Government Regulations pertaining to grantee applications, waivers as it conforms to Head Start Regulations.

Assisted the Vice President with governmental presentations and administrative support that resulted in new business representing $4.3 million with U.S and Canadian Government Agencies.

The US Department of Defense and FEMA acknowledged my performance and contribution in coordinating logistics of relief foods during hurricanes Ike, Katrina, Rita, and Charlie.

Streamlined procedures within the Sales department and order processing that led to the establishment of the S.O.P. committee to review all departmental operating procedures in which I participated.

COMPUTER SKILLS

Strong skills in MS Office (Word, Excel, Power-Point, Access, Outlook and Navision), Adobe, US Custom Clearance Software, QuickBooks, Donor Perfect, various US Federal Government Software and Databases.

PROFESSIONAL EXPERIENCE

Dec. 2015 – Jul. 2016 Administrative Assistant, Contract Assignments

New York, NY

•Consult, advise and propose office systems to strengthen workflow and improve time management.

•Primary POC for the GSA Proposal Project.

•Assist with rewriting technical content for a new website currently under construction.

•Create, draft and edit correspondence when requested.

•Participate with daily operations to include but not limited to A/P, A/R, collections, managing and weekly reporting of receivables.

•Purchasing and managing receipt of purchases, RMA, payments and recording payments in addition to tracking.

•Customer service, scheduling service, managing WIP, post service follow up, sending invoices and tracking follow-up.

• Preparing and managing Quotes Report; reaching out to customers regarding their request for quotes.

•Compliance

oWork with various states to ensure TTB registration is completed or maintained as required by each states requirements and requesting supporting documentation from the suppliers.

oEnsuring labels are in accordance with US Federal Tariff Regulations for importation of alcohol for distribution and sales within states.

oReview product status, maintaining available vintages when requested by various departments while ensuring each state’s compliance is within TTB regulations as well as company policy.

oRequest Bonds from the designated insurance company for new sales staff, renewing existing bonds for staff as indicated within each state’s TTB regulations.

•Marketing Assistant

oAssist Graphics by review, revising price books as applicable to company sales trends by means of updating vintages and/or removing product that has been deemed no longer available. Once changes have been applied, proof and when all changes are accurate approve for graphics to proceed with printing of books and/or catalogs.

Nov. 2013 – Dec. 2015 Administrative Assistant, Federal Contractor

ACF- Region II Department of Health and Human Services, New York, NY

•Executive Assistant

oProvide support to Executive Officers and one Political Appointee.

oProvide note taking to Executive and Federal Staff for meeting with Grantees.

oAd hoc projects.

oAnalysis various financial documents, governmental applications and waivers, including but not limited to tracking, following up with assigned specialists as well as initiating notifications to specialists when supporting documents are not submitted as outlined by Federal Regulations.

oInitiate and participate in various revising or creating of new or existing procedures and SOP writing.

oFederal Employee Timekeeping and reconciliation of timesheets.

Aug. 2011 – Oct. 2013 Buyer's Assistant/Executive Assistant, Close-Out Industry

The Mazel Company, New York, NY

•Buyer's Assistant

oProvide support to the Vice-President of Purchasing, calendar management, T&E reports, and correspondence on behalf of but not limited to preparation of offers, negotiations and requesting samples for analysis of product quality.

oPrepare materials for buyer’s meetings and reports to help analysis the percentages of markdowns.

oCreate, proof and issue purchase orders to suppliers.

oPrepare Power-Point Presentations.

oTrade show registration, preparation for show meetings, attendance and post-show follow up.

Jan. 2009 – Aug. 2011 Executive Assistant, Non-Profit Industry

American Friends of Herzog Hospital, Inc., New York, New York

•Executive Support

oCalendar management, T/E and coordinating meetings.

oAssist with logistics of board meetings, catering and various required materials including Power-Point presentations.

oPreparing acknowledgement of gifts from donors.

oBulk mailing for solicitation of donations to existing and prospective donors.

oGeneral Office and ordering supplies.

•Financial Administrative Support

oEntering A/R and processing A/P by EFT or creating cheques, requesting bank or wire transfers and payroll.

oMaintain, update monthly corporate budget while reporting all activities and creating various reports for the Sr. Vice President, President, and Treasurer.

oSubmit quarterly reports to the Finance Committee, participate as a non-elective member and an active role during the 2008 Audit.

Aug. 2004 – Dec. 2008 Sales Assistant & Logistics Coordinator, Manufacturing/Production Industry

D&B Specialty Foods, Inc., Toronto, Ontario, Canada and Johnson City, Tennessee, USA

•Executive Sales Administrator Support

oPreparing presentations, various marketing materials for vendors, investors and trade shows. Acting as a liaison with various corporate departments within the USA and/or Canada to obtain information or statics for preparation of materials on behalf of the Vice President of Sales and Marketing.

oMaintaining vendor compliance as well as dispute vendor non-compliance charge backs, purchase order processing (including order processing, invoicing, routing, packaging and shipping), processing RA’s, working with buyers and customer service.

•Operations, Logistics Coordinator

oCoordinating logistics, air, containers, dry van, rail and couriers (USA including Puerto Rico and Canada).

oPreparation of all customs paperwork between USA/Canada and working with customs brokers, customs including FDA, CFIA, Homeland Security, and Canada Customs Border Agency.

oTracking transportation expenses for standard purchase order or special projects, including bid process from transportation companies, approvals and assignment of dedicated runs. Review invoices and once approved submit to accounting.

EDUCATION

Paralegal/Legal Studies, Berkeley College, New York, NY

Certified Customs Specialist, Canada Customs Border Agency, Government of Canada

Associates Degree Equivalency (Liberal Arts), Memorial University of Newfoundland St. John’s, NL Canada

Legal Secretarial Certificate, Duncan Polytechnic, Fresno, California, USA

High School Diploma, Washington Union High School, Fresno, California, USA



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