JOSEPH JOHNSON
**** * ******* ****. ***. #** Long Beach, CA 90805 C: 310-***-**** H: 562-***-**** Email: acvwlp@r.postjobfree.com
Summary
Engineering Technician with an impressive blend of technical expertise and people skills. Committed to providing quality and consistent technical support.
Professional Accomplishments
Single handedly built cloud UI racks for DIRECTV demonstration to company investors.
Completed large environmental restoration program for DIRECTV, providing software engineering support both domestically and internationally.
Primary person working and building stress racks within first 6 months of employment
Experienced working on multiple projects, meeting tight deadlines
Skills
Excellent communication skills
Vast knowledge of Microsoft Excel, Project and Visio
Configure and install wireless routers and switches
Building Stress/Server Racks ground up, Creating and installing rack cables
Complex problem solver
Strong organizational skills
Advanced desktop support
Structured problem solving skills
Manage and maintain operating systems
oLinux (Fedora/Centos)
oRed Hat
oWindows
oUbuntu
Networking (devices & protocols)
oCisco switches, SonicWALL firewall
oSSH, FTP
Experience
Software Engineering Support Technician
DIRECTV, El Segundo, CA
11/2012 – 10/2015
Setup of networking switches, audio visual devices, and associated cabling in racks.
Configure Cisco network switches, terminal servers and video distribution.
Troubleshoot networking and serial communication on satellite feed problems.
Oversight of day-to-day service desk operations, ensuring timely response and resolution based on appropriate categorization of support requests, strong collaboration with other team members, and clear documentation of service desk activities using Microsoft Word, Excel, and Visio.
Evaluate and diagnose advanced technical issues and support requests.
Provide technical expertise for operational support and administration of servers, desktops, and devices.
Conduct root cause analysis, and resolve systemic problems.
Shipping and Receiving Clerk
Varsity Screen Printing Warehouse - Palmdale, CA
01/2009 to 06/2012
Responsible for forklift operations. Supervised material flow, storage and global order fulfillment.
Maintained accurate stock records and schedules.
Selected products for specific routes according to pick sheets.
Education
Bachelor of Arts, Psychology
Cal State Dominguez Hills, Carson, CA
Completed May 2009
Associate of Arts, Liberal Arts
Los Angeles Trade Tech - Los Angeles, CA
Completed May 2005
High School Diploma
TimberCreek High School - Sicklerville, NJ
Completed June 2003
References
References are available on request.