CAREER OBJECTIVE:

To be an excellent software testing professional in a fast-paced technology company with

varied responsibilities and potential for advancement.

PROFESSIONAL SUMMARY:

Certified HealthCare & Quality Assurance Analyst with 9 years of diverse experience in Quality Assurance and Software Testing with an expertise in various testing methodologies [Agile & Waterfall] and testing process in both HealthCare [Aetna] and Lottery [GTECH] domains, as Agile Tester and Test Lead. Well-versed in Software Development Life cycle and Software Testing Life cycle.

Very well aware of the process and challenges associated with Agile projects, as I have been working with Agile methodology for 3+ years.

Participation in Agile Grooming sessions, Scrum Calls, Reviews, Onsite Triage calls and End of Sprint Demos.

Experience in preparing Test Scenarios, Test Plans, Test Cases, Test Sets, Test Data, Check Lists, Test Summary Report and Defect Profile.

Experience in testing tools – Quality Center (ALM), JIRA, Rational Team Concert (RTC), Quick Base (QB), Clear Quest (CQ), Clear Case (CC), Multi User Testing Tool (MUTT) and PMAX.

Expert knowledge in Test Planning, Test Analysis, Test Estimates, Test Execution, Defect Management, Test Closure and Requirements Management.

Experience in managing offshore team with problem-solving & trouble-shooting capabilities and required inter-personal & communication skills.

Participated in requirement analysis meetings, expertise in understanding the business needs and converting them into testing scenarios.

Experience in Integration Testing, System Testing, Regression Testing, coordinating with UAT, Implementation Checkout, Post Live & Batch Support.

Having good knowledge in company’s Quality Process and Metrics.

Good experience in Healthcare’s Web application testing and Lottery’s Altura POC Terminal application & Hand Held device (Scanners & Printers) testing.

Good experience in SOAP UI, SQL validation & Mainframe testing.

Worked with both US based projects and International projects like Saudi Arabia, Denmark & Swiss. Good knowledge with language support and localization testing.

Excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences.

Thorough Understanding of Software Development Life Cycle (SDLC), AGILE Process involved in various phases like Requirements, Grooming, Analysis/Design, Development, Testing, End of Sprint Demos and Production Support.

Experience in designing and executing automated test scripts.

Good experience in validating Crystal Reports.

With 5+ years of experience with Aetna (Healthcare Insurance), I have been playing the role of Agile Tester & Test Lead for the various Healthcare projects, managed a team of Manual Testers involved in black box testing of web based HealthCare applications.

Possess good knowledge in Aetna’s Pharmacy, Aetna Specialty Pharmacy (ASRx), Mail Order Delivery (MOD), Aetna International-US Expat modules, Aetna Navigator and Aetna-CVS Caremark E2E Migration execution included with CVS Caremark’s Order Medications web application & IVR testing.

With 3.5 years of experience in GTech Lottery Solutions, played the role of Test Engineer, well- versed in black box testing of web based applications, Terminal firmware built on java connected to UNIX server.

Having good knowledge in GTECH’s lottery systems architecture, POS, OLTP, ESPS, ESRM, ESMS, ESMM and ES apps.

NOTABLE PERFORMANCE:

Rewarded “AOM Award” thrice by Aetna-CTS for delivering the products with high quality on time.

Rewarded “Spot Light Award” by Aetna-CTS for being an excellent QA resource.

Rewarded “Thunderbolt Award” by Aetna-CTS for maintaining zero COE findings for the ACE-E2E project.

Secured many Client appreciations for providing solutions/guidance for several complex functionalities with respect to the end user perspective.

ACADEMIC QUALIFICATION:

Bachelor of Engineering in Electronics and Instrumentation from Sri Ramakrishna Engineering College [Anna University], Coimbatore with a First Class of 77% in the year 2007.

Higher Secondary from Sri Avinashilingam H.S.S for girls, with 84% in the year 2003.

SSLC from Sri Avinashilingam H.S.S for girls, with 93% in the year 2001.

CAREER SUMMARY:

S.#

Name of Company

Designation

Duration

1

Cognizant Technology Solutions

Associate – Projects

June 2013 to till date

2

Cognizant Technology Solutions

Programmer Analyst

Dec 2010 to May 2013

3

HCL Technologies LTD

Software Engineer

Jul 2008 to Nov 2010

4

HCL Technologies LTD

Member Technical Staff

Jun 2007 to Jun 2008

TECHNICAL SKILLS:

Domain

HealthCare-Aetna [CTS]

Media & Entertainment-GTECH [Lottery Solutions-HCL]

Operating System

Windows Family & UNIX

Language

Java, .Net

Test Management Tool

HP ALM (or Quality Centre 10.0)

Defect Management Tools

Quick Base, Clear Quest, Rational Team Concert & MUTT

Process Management Tools

Project Control Book, JIRA, Rational Team Concert, Clear Case & PMAX

Data Validation Tools

MS SQL, PL/SQL, Data Studio 4.1.1

Messaging Tools

MQ & Ultra Edit

API Validation Tool

SOAP UI

SOFTWARE CERTIFICATIONS:

S.#

Name of Institution

Diploma or Certificate

1

Sun-Micro Systems

Sun Certified JAVA Programmer [SCJP]

2

Sun-Micro Systems

ISTQB-ISEB

3

Cognizant Technology Solutions

CSQA

4

Cognizant Technology Solutions

Performance Testing

5

Cognizant Technology Solutions

Introduction to Managed Healthcare

6

Cognizant Technology Solutions

Pharmacy Benefit Management

7

Cognizant Technology Solutions

Automation Testing for Learners

8

AHIP

AHM 250

SOFTWARE SKILL SELF RATING:

Skill Classification

Description

Experience

Primary Skills

Functional Testing

9 years

Secondary Skills

Test Coordination

5 years

Database Validation

MS SQL, PL/SQL, Data Studio

3 years

Tools Used

HP ALM, Clear Quest, Quick Base, Jira, RTC & MUTT, PCB, Clear Case & PMAX, SOAP UI

8+ years

Reports

Crystal Reports Validation

2 years

CLIENT # 1: QVC

QVC is an American cable, satellite and broadcast television network, and multinational corporation specializing in televised home shopping that is owned by Liberty Interactive. QVC broadcasts to 235 million households in six countries as QVC US, QVC UK, QVC Germany, QVC Japan, QVC Italy, QVC/CNR and, since mid-2015, QVC France. QVC has extended its sales to e-commerce online shopping and iOS, Android mobile shopping applications.

PROJECT PROFILE: 1

Project Title

Shop Product Detail Page Scrum Team – QVC

Duration

02/22/2016– Till Date [Agile Tester]

Location

West Chester, Pennsylvania, USA

Agile Project & Defect Management Tool

JIRA

Quality Management Tool

HP ALM (or QC)

Operating Systems

Windows

Programming Languages

Ecommerce and AEM

PROJECT DESCRIPTION:

Shop Product Detail Page Scrum Team’s objective is to migrate all the existing functionalities from existing ecommerce to AEM (ADOBE Experience Manager). The main retail functionalities of QVC are Todays Special Value, Item On Air, Items Recently On Air, Shop by QVC TV, New Arrivals, Lunch time Deals. As these functionalities of QVC are time based and the items may change day to day and hour to hour, migrating to AEM gives the flexibility to the product owners to design their own customized web page based on the business need. The designed, authored AEM page will be published on real time based on the Date & time settings.

ROLES AND RESPONSIBILITIES:

Understanding the functionality, Active participation in Story Grooming sessions and Scrum meetings.

Coordinating with business owners and converting business requirements into testable test scenarios. Raising requirement clarifications in JIRA and tracking the same to Closure.

Developing Test Strategy, Test Plan and presenting them to project stake holders for review.

Preparation/Review Test Cases and Designing Test sets in Test lab.

Coordinate with data management team, to be prepared with adequate data for test execution.

Involved in Test Estimation, System Testing, Regression Testing and UAT Coordination.

Designing End to End scenario to be tested from the user perspective.

Designing and executing Selenium automation scripts for regression testing.

Test execution for Core Metrics, AEM, iOS and Android applications.

Raising defects in Jira and tracking the same till closure.

Tracking and communicating everyday test execution status and potential risks/call outs.

Creation of Test Closure Report at the end of each Sprint.

CLIENT # 2: Aetna Inc.

Aetna is one of the US's leading diversified health care benefits companies, serving approximately 37.2 million people with information and resources to help them make better informed decisions about their health care. Aetna offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans, and medical management capabilities. Our customers include employer groups, individuals, college students, part-time and hourly workers, health plans and government-sponsored plans. The testing project team of CTS-Aetna operating from Hartford, Chennai and Coimbatore locations handles the software.

PROJECT PROFILE: 2

Project Title

V2020 Rx Eligibility – Aetna Inc.

Duration

04/01/2015 – 12/31/2015 [Agile Tester & Test Lead]

Location

Hartford, Connecticut, USA

Agile Project & Defect Management Tool

Rational Team Concert

Quality Management Tool

HP ALM (or QC)

Data validation Tools & API Validation tool

PL/SQL, Data Studio 4.1.1., MQ & Soap UI 3.5 (web service validation)

Operating Systems

Windows

Programming Languages

Java, Data Stage

PROJECT DESCRIPTION:

V2020 Concept is to build new Applications, enhance existing Applications and buy newer off-the-shelf applications to deliver improved architectures that provide: Configurable, model-based processes and workflow, Built-in digital business services, Flexible user-interface tooling that supports role based workspaces. As part of Consumer pharmacy, Aetna Rx sends Group and Member Enrollment files to CVS. An enrollment event is received from CMA, based on which member details are fetched from EDB and stored in Pharmacy DB. Then on a daily basis, on a particular time, Aetna’s Rx Eligibility system creates group eligibility & member eligibility files and sends it to CVS via EDI gateway.

ROLES AND RESPONSIBILITIES:

Taking part in story grooming sessions to understand the sprint features, discussing the acceptance criteria with business and providing QA story points accordingly.

Coordinating with upstream and downstream for required data setup and result verification in order meet system requirements.

Developing Test Strategy, Test Plan and presenting them to project stake holders for review.

Preparation/Review of Test Cases and Test Sets in Test Lab.

Attending every day scrum calls, providing everyday execution status, discussing about the issues with business & development teams and scheduling triage meetings or working sessions based on the need.

Raising defects in RTC and tracking them till closure.

Raising alarms if there is any show stopper like, delayed code drop for sprint features or environmental issues.

If there is any addition of new requirement or last minute changes, requesting the scrum master to add a regression story for that particular feature in future sprint to ensure the quality of that feature.

Active participation in End of Sprint Demos for key features for both System and UAT.

Active Participation in UAT end to end testing, to ensure the overall system acceptance and performance.

Validation of Crystal Reports for both Member and Group Eligibility Reports.

Integration Testing, System Testing, Regression Testing, UAT Coordination and Post Implementation support.

Usage of Tools – Data Studio 4.1.1, MQ, Ultra Edit and SOAP UI 5.0.0.

ACHIEVEMENTS: Received ‘eThank you’ certificate and many client appreciations for providing quality deliverables within expected timelines, even though there were late code drops.

PROJECT PROFILE: 3

Project Title

CIW-DPP (Direct Pay Provider) & US Expat Baseline ARs

Duration

06/18/2012 – 02/24/2015 [Agile Tester & Test Lead]

Location

Aetna Offshore (Cognizant Technology Solutions), Coimbatore, India

Agile Project Management Tool

Project Control Book

Quality Management Tool

HP ALM (or QC)

Defect Management Tool

Quick Base

Data validation Tool & API Validation tool

MS SQL & Soap UI 3.6.1 (web service validation)

Operating Systems

Windows

Programming Languages

.Net & Java

PROJECT DESCRIPTION:

CIW- DPP: CIW-DPP provides enhancements to the Direct Pay Provider function in CIW as submitted by Network Management. To provide the following enhancements to the Direct Pay Provider function in CIW : To add ToolTip functionality, To filter provider data improvements on member portal (Netsoft), To verify that batch jobs have provided data to correct fields for external databases, To update provider search functionality, To provide provider association function (TIN will be associated with Providers), new maintenance functions, new delete function, new process to update existing provider records, and also to update existing provider records in one-shot during implementation. To update existing provider records with values for new fields and update values for existing fields that are changing.

US Expat Baseline ARs: Aetna International provides support & service to international customers. There are two modules: US Expat (which provides solutions to worldwide US customers) and Non - US Expat (which provides solutions to all international customers of Aetna like UK, China, Dubai, Hong Kong etc). Worked for US Expat Baseline module, where support provided for many baseline applications: Customer Information Web, Secure Member, Plan Sponsor, Public Member, SACM (Saudi Arabian Cultural Mission), AGB Reporting, Direct Pay Provider, Currency Convertor, RRE, Bank Wizard (SOAP UI), Broker Portal, Employee Management System and other AI Desktop and Reporting applications. Worked for few projects (which are enhancements of existing modules) and many ARs (Assistance Requests – new changes or enhancements to existing applications). Followed Agile testing methodology (Full/Partial) and provided the deliverables in short frame.

ROLES AND RESPONSIBILITIES:

Attending every day scrum calls, keenly tracking requirement changes and performing test execution appropriately.

Involved in preparation of Quality documents – Test Scenarios, Test Plan, Test Cases, Test Execution Report (Daily Status Report), Weekly Status Report and Test Summary Report.

Coordinate with the users and collect business scenarios to be included as part of the system testing and coordinate with the business on user acceptance criteria.

Providing requirement suggestions and solutions with respect to end user perspective.

Coordinate with data management team, to be prepared with adequate data for test execution.

Raising requirement clarifications in Query Tracker and tracking the same to closure. Maintaining Query Tracker and Observation Tracker (Onsite/Offshore QA comments).

Developing Test Strategy, Test Plan and presenting them to project stake holders for review.

Preparation/Review Test Cases and Designing Test sets in Test lab.

Involved in Test Planning, Test Estimation, Test Design, System Testing, Regression Testing, UAT Coordination, Implementation Checkout and Post Implementation support.

Test Execution [QC] and Defect Linkage [QB]. Raising defects in QB, analyzing and tracking till closure.

Tracking and communicating test execution status to offshore management and onsite team.

Usage of Data Validation Tools – SOAP UI 3.6.1, MS SQL.

Validation of Crystal Reports for various functions.

Worked on QTP (UFT) test automation execution for Regression Testing.

Used Cognizant’s Metrics Tracking Tool C2.O for Quality Assurance.

ACHIEVEMENTS: Received Associate of the Month award and many client appreciations for providing quality deliverables within expected timelines.

PROJECT PROFILE: 4

Project Title

Pointer Project & ACE-E2E Migration Execution

Duration

12/01/2010 – 06/15/2012 [Test Lead]

Location

Aetna Offshore (Cognizant Technology Solutions), Coimbatore, India

Project Management Tool

Rational Clear Case

Quality Management Tool

HP ALM (or QC)

Defect Management Tool

Rational Clear Quest

Operating Systems

Windows

Programming Languages

.Net & Java

PROJECT DESCRIPTION:

Pointer Project: A system configuration should be done to successfully transfer the host system information from Aetna Specialty Pharmacy (Compass) to CVS Caremark’s fulfillment system (SI Baker and Pitney Bowes) for successful shipment of Specially-Rx orders through this outsourcing agreement. This agreement also included with required financial/inventory reporting, inventory mapping, new requirement functionalities and front-end host system changes for Aetna Specialty Pharmacy.

ACE-E2E Migration Execution: ACE-E2E Migration Execution is an end to end validation program of both Aetna & CVS Caremark Healthcare organizations, designed to verify the migrated customer data flow from CVS Caremark web portal (MOD order placement) to step by step downstream applications till Finance. This test validates the complete flow of data starting from the upstream applications to the downstream applications and ensures that the integration of all applications, including interfaces and networks are functioning properly.

ROLES AND RESPONSIBILITIES:

Performed Lead role and trained the team members in all phases of quality assurance and documentation skills.

Estimated, Planned, Assigned tasks to the team and managed the test deliverables with good quality and expected timeframes.

Coordinating with business owners and converting business requirements into testable test scenarios. Raising requirement clarifications in JIRA and tracking the same to Closure.

Designing of the End to End scenarios to be tested from the user perspective.

Review/Preparation of Test scripts and Designing Test sets in Test lab.

Raising requirement clarifications in Query Tracker, Maintaining Query/Observation Tracker and tracking the same to closure.

Involved in Test Planning, Test Estimation, Test Design, System Testing, Regression Testing, UAT Coordination, Implementation Checkout and Post Implementation support.

Testing of Healthcare’s ASRx, MOD, Aetna Navigator, CVS Caremark Portal, AVA/IVR applications and RxBOR applications.

Test Execution [QC] and Defect Linkage [CQ]. Raising defects in CQ, analyzing and tracking till closure.

Primary contact person for Defect triage calls with multiple teams of different organizations from onshore.

Tracking and communicating test execution status to offshore project management and onsite team.

Preparation of Quality documents – Joint Test plan (with CVS), Daily Work Plan, Test Design Report, Weekly Status Report and Test Summary Report.

Usage of Tools – My Assistance Tool and Driver Tool.

Used Cognizant’s Metrics Tracking Tool C2.O for Quality Assurance.

ACHIEVEMENTS: Received Associate of the Month and Thunderbolt awards.

CLIENT #3: GTECH

This project is being implemented for GTECH Corporation Inc who are world’s leading providers of authorized gaming systems to the lottery industry. GTECH Corporation is a leading global supplier of systems and services to the Lottery and gaming industries. GTECH provides customized solutions that meet the needs of Lotteries, governments and corporations over six continents. GTECH offers a central system and a range of POS lottery terminals and communication networks for operating the Lottery. Their Core strengths are secure, high-volume transaction processing, network integration, infrastructure development and government contracting, with a mission to maximize these capabilities and deliver superior performance to their customers. The project team of HCL-GTECH operating from its Global Development Center located at Chennai handles the software.

PROJECT PROFILE: 5

Project Title

Swiss Loro, Denmark Project, Product R3.0 & Chile Polla (GTECH)

Duration

12/15/2007 – 11/26/2010 [Test Analyst]

Location

GTech Offshore (HCL Technologies Ltd), Chennai, India

Project Management Tool

JIRA, PMAX & RTM (for requirement traceability tracking)

Quality Management Tool

HP ALM (or QC)

Defect Management Tool

MUTT (Multiuser Testing Tool)

Hardware

Altura Terminal, Printer & Scanner

Operating Systems

Windows & UNIX

Programming Languages

Java

PROJECT DESCRIPTION:

Swiss Loro: This project supports Swiss lottery in Spanish Language. The project used Altura & LVT terminals for its transactions. This Project has only three online games Lotto, Powerball & Pick3 games. The Gaming operations involves the activities like generating wagers for various gaming products, perform cancellations, validations, reprints. These activities are performed on day-to-day basis in a systematic way by using the specified operational procedures. The activities are performed for specified business cycles and invoice reports are generated.

Denmark Project: This project supports the Lottery in Danish language. The project used Altura terminal for its transactions. The objective of this project is conversion to Altura terminal from ISYS terminal. This Project has 6 oddset games with conventional lotto, keno games. The Gaming operations involves the activities like generating wagers for various gaming products, perform cancellations, validations, reprints. These activities are performed on day to day basis in a systematic way by using the specified operational procedures. The activities are performed for specified business cycles and invoice reports are generated.

Product R3.0: This is a baseline project. It includes the following web applications ES OLPM, ESRS, ESConnect and ESTE. The Altura and GT1200 Terminal were used. The project runs with online games and List based games. The terminal uses Linux as the operating systems and runs a java based terminal application developed using Altura application Framework (a class framework and a set of tools for development). Primary benefits of the project includes Built on GTECH’s highly secure, reliable, and proven technology and knowledge, Minimal investment required, Extremely fast time to market and Roadmap to future with GTECH extensive product line.

Chile Polla: Chile Polla Lottery is one of the largest customers of GTECH. The objective of the project is to provide a full range of solutions and services including online and instant ticket lottery system, fixed-odds sports betting event and risk management services, an interactive platform and a communications network. This lottery has a wide range of online games which includes sports game in addition to the conventional lotto type and the number type games. Chile Project uses R3.0 as a Baseline. This project uses Altura Terminal which runs on the Linux OS and the communication network by ESConnect. The Enterprise Series Dashboard is a gaming as well as lottery background processing portal. ES Management Services, ES Retailer Services, ES Instant Services, ES Connect, ES Multi Media and ES OLPM are the sub-applications of this portal. The Gaming operations involves the activities like generating wagers for various gaming products, perform cancellations, validations, reprints. These activities are performed on day to day basis in a systematic way by using the specified operational procedures. The activities are performed for specified business cycles and invoice reports are generated.

ROLES AND RESPONSIBILITIES:

Understanding functionality and Active participation in software requirement specification reviews.

Raising requirement clarifications in JIRA and tracking the same to Closure.

Designing of the End to End scenario to be tested from the user perspective.

Preparation/Review of Test cases, Designing Test sets in Test lab, Test Execution and Defect Linkage.

Involved in Integration Testing, BTC Batch Testing, System Testing, Adhoc Testing, Regression Testing and Batch Support.

Preparation of Quality documents – BTC Planning, Day wise Plan, Daily Status Report, Weekly Status Report and Test Summary Report.

Maintaining and tracking QA log (Onsite/Offshore QA comments).

Testing of ES applications, Altura and ESMM Monitors.

Usage of Tools – Invoice testing tool, System Bet Tool, Commission Calculation Tool.

Interaction with offshore team, Onsite coordinator and Project manager.

Preparation of final Executive Summary report at the end of the engagement.

Delivering products to the client on time with high quality.

ACHIEVEMENTS: Received appreciations for being a good team player and providing quality deliverables.

EDUCATION

Bachelor of Electronics and Instrumentation Engineering

Sri Ramakrishna Engineering College, Coimbatore,

Tamil Nadu / Anna University

Class X and Class XII

Sri Avinashilingam Higher Secondary School for Girls, Coimbatore, Tamil Nadu

Contact this candidate