HENSCHEL S ORCINO

Tigard, Oregon 1-415-***-**** acvwl4@r.postjobfree.com

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Personal Statement

As an experienced Technology Professional, my comprehensive and analytical approach resulted in multiple robust product releases and enhancements. At my last Bay Area engagement, this represented more than thirty (30) highly complex, high-profile cross-functional projects, and several hundred product and platform improvements supporting various Marketing and eCommerce initiatives. Most recently, I engaged as a mobile app tester for a global brand and market. My excellent Project Management, Requirements Analysis, and Test Planning skills have provided my team with the oversight and capability to consistently produce exemplary levels of quality project delivery, resulting in increased revenue quarter-over-quarter. Demonstrated ability to manage projects, lead, mentor, and continuously absorb new skills while adapting. I am ready to undertake new challenges in a new industry and locale. Your consideration is greatly appreciated. Key Skills

• Extensive experience working with highly-complex large-scale cross-platform projects; demonstrated ability to adapt and still successfully deliver despite numerous functional requirements or personnel changes within projects.

• Highly effective cross-functional and cross-geographical personnel and resource manager, consistently delivering improvements in quality, performance, and efficiency of large offshore teams.

• Demonstrated leadership skills: appointed team lead role in >80 projects across five different companies.

• Business acumen: detailed business-requirements, development, and functional gap analyses; negotiated – among stakeholders and / or customers – optimum test coverage to ensure highest product quality while still meeting time- to-market objectives under defined resource and schedule constraints.

• Mobile testing: Embedded handset applications; Portable POS devices; iOS and Android applications.

• Team player: Proactively engaged all team members / stakeholders of every project, ensuring clear and concise team communications and expectations.

Employment

Mobile App Tester, Nike Football (Soccer) App Nike Consumer Digital Technology – Beaverton OR 04/2016 – Present

• Detailed testing of the globally-released Nike Football (Soccer) Application on iOS and Android devices.

• Successfully delivered two major releases to both the Apple App Store and Google Play Store.

• Daily engagement in two-week sprints with primary responsibility for manual test coverage and execution.

• Defect analysis, management and resolution tracking. Keys: JIRA, Charles, iOS, Android, Agile, SCRUM, Mobile Applications, Defect Management, Project Management QA Analyst III, Marketing Systems Williams-Sonoma Inc. – San Francisco CA 08/2010 – 06/2015

• Vetted and released over thirty complex cross-platform back-end systems projects / products, resulting in increased corporate revenue from various Marketing, DTC, and eCommerce initiatives.

• Planned and managed complex concurrent multi-project execution timelines, ensuring on-time delivery.

• Comprehensively analyzed, translated, and improved business requirements to produce detailed stories, scenarios, and use cases. Converted same to full-coverage test plans, test cases, and requirements traceability matrices. Conducted cross- functional reviews at all levels.

• Improved performance, morale, and quality awareness of offshore team. Keys: JIRA, Zephyr, SDLC, XML, SQL, HTML, Agile, SCRUM, Business Analysis, Defect Management, Project Management QA Lead, Symphony Cloud Portal Savvis Inc. for Zephyr – Sunnyvale CA 06/2009 – 07/2010

• Developed the Test Plan, Test Cases, and Execution Plans for the Symphony Cloud Computing web portal, improving uptime and reliability of the company’s major revenue generator.

• Analyzed, corrected, and consolidated all Business Requirement and Specification documents for simpler change- tracking, resulting in a 50% reduction in review cycles while maintaining and improving product quality. Keys: Zephyr, Cloud, AWS, SDLC, XML, SaaS, SaaP. HTML, Business Analysis, Defect Management, Project Management Handset Engineer, Handset Engineering Virgin Mobile USA – W alnut Creek CA 2007 – 12/2008

• Maximized reuse of proven tests and increased test coverage by consolidating hundreds of existing test plans, making modules readily available to project teams, resulting in an average 20% increase in test coverage with commensurate reductions in defects.

• Proactively collaborated with, and managed / drove, suppliers to fix critical defects, enabling team to deliver 100% functional requirements within committed project timeline. Keys: Android, iOS, Windows, Mobile, Hardware, SDLC, HP Quality Center, Defect Management, Project Management HENSCHEL S ORCINO

Tigard, Oregon 1-415-***-**** acvwl4@r.postjobfree.com Page 2

Onsite Quality Assurance Manager, Telecomm Business Unit: Multiple Consulting Projects Patni Computer Systems Inc. – Milpitas CA 2004 – 2007

Virgin Mobile USA – Walnut Creek CA Handset Quality Assurance o Led testing of an average of 5 concurrent new-handset projects, meeting aggressive release schedules, resulting in on time seasonal distribution of stock to retail channels. PayPal – San Jose CA Mobile Payments Extension

o Managed 10-person offshore (London, UK) QA team in functional testing of 7 different UK carrier handsets over three months.

Cable & Wireless – London, United Kingdom Bulldog Legacy Regression o Delivered comprehensive regression testing suite covering all major components of the Bulldog infrastructure, resulting in complete compatibility and interoperability with Cable & Wireless systems. o Managed 20-person offshore (Bangalore, India) QA team, ensuring budget adherence thorough resource planning and accurate estimates for release cycles, requirement and scope changes. Visage Mobile – San Francisco CA Mobile Virtual Network Operator Platform Delivery and Launch o Delivered fully-functional V1.0 Production-Release platform within 100-day rollout period, resulting in the first- ever to-market of a turnkey mobile voice and data carrier solution. o Trained Hyderabad, India QA team in Best Practices to meet fast-tracked requirements requested by ESPN Mobile and Disney Mobile, resulting in customer satisfaction with the timely release of custom handsets and customized service platform.

Keys: Project Management, Business Analysis, JIRA, Mantis, SDLC, XML, SQL, HTML, HTTP, HP Quality Center, Middleware, Mobile, Network, VoIP, Process, Offshore, International Senior Support Engineer Sana Security Inc. – San Mateo CA 2002 – 2004

• Certified Alpha and pre-alpha release of the Primary Response Host-based Intrusion Prevention System, a first-to-market revolutionary prevention and detection system based on the human immune-response behaviour.

• Created and implemented Customer Support policies, processes, guidelines, and knowledge documents.

• Designed 24/7/365 customer support infrastructure (comms, connectivity, equipment, personnel, etc). Keys: Support, Security, Network, Intrusion, Process, Business Analysis, Defect Management Quality Assurance Engineer Grand Central Communications – San Francisco CA 2000 – 2002

• Certified Alpha and pre-alpha release of the Grand Central Business Services Network, a first-to-market SOAP-like data transformation and middleware platform.

Keys: JIRA, SDLC, SaaS, SaaP. HTML, Business Analysis, Defect Management Quality Assurance Engineer & Operations Support NBC Internet (NBCi) / Snap.com / CNET Networks – San Francisco CA 1998 – 2000

• Led testing, certification, and implementation of the LiveDirectory project, an automated high-volume site-submission and listing service, resulting in a 300% increase in URL submissions and content.

• Improved testing resources and methodologies by identifying and removing non-primary functionality of the heavily- trafficked Search & Directory applet, thereby increasing system query capacity by 200%.

• Integrated legacy Snap.com support tools and applications into NBCi, resulting in a streamlined inter-operable system. Keys: HP Quality Center, SDLC, Operations, CRM, HTTP, HTML, Business Analysis, Defect Management Technical Analyst and Process Management Pacific Bell Internet Services – San Francisco CA 1996 – 1998

• Provided timely technical support for dial-up and ISDN internet connectivity.

• Updated and improved existing documentation, resulting in up-to-date relevant knowledge base. Keys: Process, Procedures, DSL, Support, Business Analysis Operations Manager Corporate Computer Services – Bellerose NY 1992 – 1996

• Doubled client base through creation of Professional Services group for customer deployments. Keys: Professional Services, Sales, Operations, Support References

References are available upon request

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